Thought I’d quickly touch on this as a few have mentioned but if it wasn’t clear I was upset because this coach who claimed to be ‘the most supportive coach you will get’ who claims to support pre and postnatal, vulnerable mothers has taken advantage of me and the whole situation. I’m just gutted that I looked at Connor and said ‘he’s a lovely person I’m sure it’s a misunderstanding’ for him to then turn around and show me a completely different side of, ‘take it up with your bank’ its just made me question so much and how ingenuine people can really be!🤍

Contact your bank regarding this Liana, you never authorised a direct debit so you are not liable for this, the bank should refund you with all this proof, and take the money back from him

I’m so sorry this is happening Liana, ring the Citizens Advice Bureau. Explain to this guy and CAB you have proof and a platform. If you speak to this ‘trainer’ over the phone rather than messaging, make sure you record both sides of the conversation. Print out all the messages to and from this guy so you have a physical copy as well as the bank statement if you go to CAB. I know it is not what you want to do because I hate confrontation too. However if he’s doing this to you, you can bet he is doing the same thing to others and if he’s not pulled up he will carry on doing it in the future. Stay strong, big hugs to you all.❤

Firstly, you aren’t in the wrong and totally valid to feel this overwhelmed…it’s a betrayal of trust. What I’d say is you need to find out if it says anywhere on his website or wherever it was you signed up initially and just see if it says anything about that or go back and look at any emails you might have got upon signing up just to make sure there isn’t anything in the fine print that tells you it’s 3 month minimum, rolling contract with a minimum of a month notice of cancellation. People can be sneaky and hide things in the small print that are easily missed. Either way he’s behaved in a pretty rubbish way to say the least. The fact he’s been “messaging your old number” is just the most ridiculous excuse. I bet the clients who he says don’t check in are all in the same boat as you. But the main things you need to do are speak to your bank and check any emails etc for anything you could have missed. I also think you should see if anyone has left any reviews online with similar experiences as that then indicates a pattern of ripping people off and he needs to be reported.

Sooo many people out there ripping money from people is absolutely disgusting how do these people sleep at night? one thing i believe wholeheartedly is these people will get their Karma Please dont stress yourself over other peoples disgusting behaviour Stay Blessed xxx

About the trainer situation I think that he really should've started checking in within maybe the 3rd monthly payment. To check if you are doing the plan and stuff. But you telling this story will also send a message to your fanbase that you always have to be checking with your payments and all that stuff. Im sorry this has happened to you especially that he tried to justify his absence with whatsapp is really frustrating. Sending love and support and hope the best for you both and Koazy. These road bumps in life always lead to something better in life.

Fight for your family's money, you will feel so much better for it... Talk to your bank, they will help you, its what they are there for... The bigger problem is the breaking of trust with this person. Im sorry he did this to you. It is not fair that people take advantage of you. It sounds like you might need a little help with the bigger things life is throwing at you and I would suggest seeking out a therapist or counselor. You are doing great day to day, but when life goves you an upset you need more support. And its ok to get help. Ask friends, or trusted people in your life whom they go to for help. Find someone other than Conner, because I know you dont want to burden him more with your worry. Even if you just find a friend or loved one you can call late at night, it will help. Remember you are strong and you got this. Much love darling!!

I'm so happy the elephants came to your area for you to see up close!! That is really special. I just want to compliment how you are encouraging Koazy in his speech. He is a very good communicator. Lots of words I wouldnt expect his age to know or recognize and that's obviously because you speak with him in full sentences and are patient with him to use his words. Most children would simply say, "up" to get in the chair. He said "sit down"!! And again, again! He recognizes what action words mean. He knows so many things and he can communicate with words. Not grunts or gestures Great job, Liana!!❤❤❤

go to your bank and dispute the payments and explain the situation. if your bank is anything like mine they will understand and get that money back into your account. that scammer will not have a leg to stand on. also keep checking in case he tries to take any more from you. if he does go back to your bank also check to see if there is anyone you can report his business too. you have receipts to back you up and he has nothing. I disputed a payment recently with my bank as my electricity company tried to take a second payment from me. my bank agreed that they had no right and gave me that money back. hope it all gets sorted and that scammer gets what he deserves.

I think you guys need to invest in a good lawyer or speak with your bank. You gotta stand up to these swindlers. The trainer did NOTHING and does not have a right to your money. You told him you didn't need his services and you have the proof of that. I hate that these kinds of things keep happening to you. 😢 On a positive note, though, Koazy is growing up to be so smart and sweet and is still so adorable ❤❤❤❤❤❤❤❤❤❤

You are so incredibly strong, even when you don't feel it! Do a dispute through your bank. We are all here from all over the world supporting you!

Honestly liana you are one of the most sweet and genuine people I’ve ever seen and you make me so inspired and proud just with how you overcome and keep your head up with everything in life! Some people are awful and scam you and take advantage and it breaks my heart because there’s no one more deserving of happiness and kindness than you! ❤

Koazy is growing so fast, he talks so cutely with the accent💕 Your videos make our days 1100 times better! Love you all!😊

Expose him...He took advantage of you he will take advantage of others. Sue him starting legal proceedings always changes crooked peoples minds. You have alot of the proof. I hate this people are evil then if this happened to him or his significant other he would want the same. Empathy people don't have it. Do better people.

Contact bank and either claim indemnity on direct debit or claim as fraud, as they signed you up to subscription without your knowledge. It may not be a direct debit, it might be a continuous card payment, which is why you would log under fraud! Failing this take him to small claims (this would cost you,but if all fails with bank this would ve next option), and put this guy on blast! He has taken advantage of you in a vulnerable position! Hope u OK hate to see anyone be upset! Ur doing a great job and from one new mum of a 9month old your videos always cheer me up! U are appreciated! ❤

I'm a mum of two and currently pregnant and when you were explaining my heart broke for you, he definitely took advantage of a vaunable mum and family. Money is tight for most families right now mine included and that would absolutely break me 😢

Koazy is so sweet. I love watching you two raise him. You’re doing such an amazing job. I love how loves to share stuff with the two of you. ❤ Liana I know how hard it is to have someone to take advantage of you. You just need to let it out just cry. Sometimes that is what I have to do is just cry. My eyes swell up after a good cry.

Under 1 hour gang ⬇️💘

Seeing the way Liana parents Koazy to be confident, strong and kind with those affirmations truly inspires me to be a parent like that when I have children. You both are truly going to raise such an independent, respectful young boy.

Liana ❤ just wanted to drop a comment and say your videos, your family and you are AMAZING! It’s so heartwarming to find a channel that is honestly so relatable and inspiring! I’m a new mum and I have anxiety in the same way you do, so to see you help Koazy blossom into such a beautiful little boy and challenge your anxiety head on, definitely gives me strength ❤ You give my little family so many ideas for adventures too 😂 Thank you x

Hi Liana, thankyou so much for being vulnerable and sharing your story. Even great mums need to have a cry sometimes when they’re feeling shit. That man is a scammer of the worst kind, I would report him and see what my bank could do for me. Big hug from Holland, love watching your vids ❤

I am sooooo sorry for you, Liana. I love you, ur the best mum for Koazy. I hope you feel better soon and find a way through this. I give you all my support. ❤❤❤

He is so smart already!!! You can see/hear his luv for repeating words he hears & learns🥰 like a lil sponge just soaking up all that You&Connor are teaching him! Your doing an incredible job.👍💙 Sending you the best of luck with the unfortunate situation also!

Hey there! OK I am at 23 minutes and you just started crying. I’m so sorry. I understand a lot of what you suffer with. I do, too. My children are 11 and 10 and I’m just grateful that I can talk through some of this with them. I understand you not wanting to break down in front of a toddler. And I completely I’m so proud of you for reaching out and doing something scary. Picking up the phone and saying this is hard is an accomplishment! I want you to look at that beautiful girl in the mirror and tell her she did a really good job. It is not your fault that you were screwed, again. But we have to have our own awareness of ourselves and realize that we are the most important. We have to make sure to take care of ourselves. And I have a loving husband. And I cannot imagine life without him. He picks up all of the slack that is left after trauma and anxiety. And we are still married. Thank God! 17 years and I’m actually thinking that I might understand more than I used to. And that is an accomplishment. So just know that you are present, you are amazing. You are confident, you are curious. You like hard work. You’re up for the task. You’ve got this. I don’t know even this will ever see the light of day. But if my email is attached, feel free to reach out. I don’t like social media very much after a long time in the news industry. @ladyofbanks (insta) YOU DID IT!!!!!

This is why I don’t like automatic payments on certain things because it’s so hard to get it back. You are so right nothing worse than getting worked up before bed also the trainer should do the right thing

It is so hard when our trust in humanity is trashed. I used to be an optimist, but sure struggle more and more these days, and I hate it. But I send you a giant hug and say you will be okay, and he will get it in the end by someone for sure. I hate you are having to withhold that release cry you need. Try a nice shower and breathe in the love you have around you. Leave that coach loser behind. NOW, I loved the fun experience you all had with the elephants and the animals, it was awesome! You two are very loving parents, and that is wonderful for little man. Smile on please.

Koazy is speaking more and more. A very expansive vocabulary. The three of you are such a beautiful family. You both are so kind and down to Earth. I look forward to your uploads every week. ❤️🙏❤️

Your frustration is so valid. Obviously it’s impossible to see every detail of both sides at the same time, but this really does sound like you were taken advantage of. And to not even be able to fully cry about it due to eczema. I’m sorry and you’re stronger than you feel❤

Hey, ive been subscribed to your channel since forever, seeing you raise koazy makes me so proud! The coach shoulve checked in with u first!! Thats awful! Hope things get better for you soon, stay strong ❤

I LOVE YOU! KOAZY IS THE CUTEST BABY EVER!!❤ You are both doing an amazing job raising him!

I’m so so sorry that so many take advantage of people. I swear that, while watching the beginning that your super power is being an awesome Mom. Koazy is so loved, sweetest boy and crazy smart. Go to the bank and tell them that there was no contract or agreement. Tell that #%}] that you be happy to talk to your attorney. You’ve power and I hate to talk to strangers toooo! He’s just trying to get over on you. Your bank can 100 percent speak for you. I’ve had so many people try to take advantage and you’ve resources and proof that it was taken illegally. Thank you for sharing. 💕

This video was a mix of emotions. Happy and upsetting. The safari visit was so fun! But the whole situation with the trainer was quite sad. I'm so sorry about what happened to you. £600 is a major loss. I feel so bad for you. Unfortunately, I have no advice but I just wanted to say that you'll soon get out of the situation and I really hope you can recover. Don't be sorry for crying Infront of us! Everyone needs to let out of their emotions. I really hope you feel better! I love your videos s much! I wish you the best! Love you loads Connor, Liana and Koazy! ❤❤ Really hope you get your money back 💞

Liana you are such a sweet person, an amazing mother, and overall you always seem to brighten the room. Unfortunately there are people like that coach out there. He definitely should’ve told you about all his policies, but also next time it may be helpful to ask future coaches/anyone you pay a subscription to, if they have any such policies in place. I also completely understand not preferring to call people, I have a similar issue, I get social anxiety on calls but I’ve noticed what helps me is writing down my questions/concerns on a piece of paper so I can bring them into the call. Also practice helps, the more you call people the better you get at it.

Koazys vocabulary has developed so well!!! Love your videos 🩷

Cozy’s speech is amazing and i love the conversation he has with yous

you two are such amazing parents you've raised koazy so well and he's the cutest best youtubers ever x

Koazy is amazing and so are you. I love you all

You lot are a great family! Love how fast Koazy has grown up 😄💕

I love these vlog style videos.your family is so precious and you never fail to put a smile on my face and I’m sure many others can say the same x. love you guys and I wish you all the best with the Trainer Liana,that must be awful ❤

I love ur little family, koazys speach is sooo good for his age, you guys are the best parents, love u guys ❤

Ahhhhhhh!!!!!! I've been waiting since!! 😂😂😂🎉 Koazyyyyyyyy!!!!! Sending you love from Singapore!!!!!!

You guys are the most adorable family I've ever watched on UKposts!!! Love you guys ❤❤❤

I love listening to Liana talk to Koazy the way I talked to my babies. One grown and gone and another grown and here now. You and Koazy will always have a very special bond because of how you talk to him. ❤

Love the positive affirmations you are getting him to say and believe at a early age, this will be so good for his self esteem as he grows ❤❤❤❤❤

so sorry this happened to you. sending love and hope your holiday was good ❤❤

Firstly, when it comes to the trainer. Contact your bank. They’ve continued to take erroneous payment. You’ve clearly stated you’re not doing. Secondly, you’re significant influencers. You could post poor feedback on Google and any social media you have. You have a contract of sorts but, it’s not worth the paper it’s written on (it’s not at all). If you’re still not getting anything, CAB can help but, I’d start with the bank xxx Loving the accommodation. Where was it? Xx

Beautiful family .. Can I just say what an intelligent little Chico you have .. His speech is amazing.. Love you guys ! Sending love from Espana 🫶♥️

We all love you Liana your the best mum I know! Every day you make my day better and better than it already was especially when I’m someone that can relate to you!❤❤

I love this so much, you all are amazing and you always find a way to make me smile ❤❤

Liana don't get yourself worked up. You have an amazing life you are in the best place you are strong and brave. Everything you say to Koazy goes to you to. You are strong and loved by so many people xx

Connor scraping the floor, koazy shouting AGAIN AGAIN 😂😂😂😂😂❤❤❤

Ahh always so exciting when you post lol. Koazy is the cutest ❤

i love you guys so much you are such good parents and are the kindest people ever love from barnsley ❤️

I hope you both know that you are truly amazing parents!! I just know as a mother myself that sometimes it is nice to hear that❤❤❤

Don't apologize for being overwhelmed Liana! This is a stressful situation- but you can get through it! You're absolutely not in the wrong, and you should get in contact with your bank. Ask to set up an in-person appointment so that you can bring the screenshots and any other documents you have so the banker can see what's going on. The fact that this 'trainer' can't provide you, the client, with any documentation about the '3 month minimum' or a '1 month cancellation' is just proof enough that this guy was along for the Scam Ride as long as he could be on it. With my bank, they take fraud cases like this VERY seriously, and I'm sure yours will too! Deep breaths Mama, you got this! You're strong, you're smart, and you're confident, just like what you tell Koazy!

Yay I love these videos I look forward to your blogs every week love you all❤

I love you guys! I'm sending my support!💖💖💖

I've been in a similar situation and felt exactly the same. You're totally valid to feel the way you are ❤ hope you're able to get the money back.

i love that you do affrimations with koazy. i think all parents should do this! it's amazing ❤

your amazing liana an amazing mum and vlogger keep at it!

I love liana so much she's so pretty and connor and kozy is just the most adorable father and son liana is a great mummy you guys are doing great love you guys ❤ hope your all okay xxx❤

This literally reminds me of my childhood. I never stayed anywhere like this, but just the little huts and the calm energy ❤ The end, I’m so sorry that you have to go through this ❤

Love you so much Connor and liana and kozy. It’s crazy to see how much he hasgrown.

I love your little family so much ❤

Koazy is adorable❤

We are all here for you Liana, don't worry we all love you guys I've been subscribed for ages it feels like and don't be afraid to ask for help every one needs help sometimes so you not alone

Koazy is sooo smart. Yall have taught him so much! Such great parents!❤😊

Inform your bank, stop the direct debit. Take him to the small claims court to get your money back, citizens advice will help you in the right direction. He's ripping you off. Also if he still refuses the refund, Name and shame him. It will stop others been caught out by him, it is a lot of money, don't let him get away with it.. Dont get upset, it will work out, you have rights..

Love your videos not gonna watch it till next week though so then I have 2 to watch❤❤❤❤😂

You sweet girl. I’m so sorry for the situation you’re in. If someone is taking money from your card without your permission that is theft. Get loud! Get your money back. You are amazing and an amazing mom and girlfriend. Those boys would be lost without you. Keep going sweet girl. We’re all behind you.

He is talking so good, Mr. KOAZY MAN! I can understand him. So sweet!😊❤

you guys are thw best xx❤❤❤

Omg I love your videos me and my 24 yr old sister watch them all the time x❤❤

I would be bawling my emotional poor momma eyes out too. YOU ARE LOVED!! 💕💕

You are wonderful and doing a wonderful job with Koazy. I agree with everyone else talk to the bank. It will be ok you have Conner and Koazy thats all you need each other. Love hugs and prayers.

OMG! ur just what I needed I've been crying for ages my cat died and I started listening to taylors new album let's just say I got messed up ty for up loading early ❤❤❤❤❤

Woahh im early!! I love your vids🩷🩷 and koazy is so adorableee

You're a legend for all that you have been through ❤😢

Liana. You are an amazing person! And an amazing mum just viewing you through a screen is shocking your growth in confidence in your own skin it’s incredible! I’m so proud of you! ❤

Love you guys sm xx

If you have checked the contract and direct debit and you are confident your points are correct. Send him a formal email. Request a refund or advise him you will take him to small claims court. Or speak to CAB. Good Luck.

Koazy's so intelligent. His speech is simply amazing ❤❤

Luv you guys

Ohh my God gurll don't worry every thing will be okay God is there with everybody and I support you❤❤😊😊

Liana Im so sorry, Im praying for you and your little family!! 🫶🏻 I love you all!! ❤️

I love ur vids Liana and Connor

Liana,I‘m so sorry that this happened to you😢 But don‘t give up! Always remember, your great the way you are, you‘re an absolute fabulous mom ( I mean look at Koazy, he‘s sweet, smart and so kind🥹) Be yourself and it‘s okay to make a break or be full of feelings❤️ You‘re amazing!💕

Hey!!!! I love ur vids

Liana you are a strong woman and if something isn’t your fault don’t say sorry for it we know you are a lovely person and you feel like everything is your fault but you are doing so good for a mother and a gf keep strong ❤❤

Oh my goodness Koazy is such a smart boy ❤ I’ve been watching since WAY before you became pregnant and watching him grown and all of you grow as a family has been amazing you and Connor are the best parents like absolutely amazing ❤

Cuteness Overload ❤❤

Your an amazing mum ❤

Bless your heart sweetie please stand up for yourself and all of us mamas because he did you dirty!! He stole from you, period!! ❤❤❤

Connor, you're so right about the thing with the foodchain: in fact we are not on top on it and you were able to feel it in this moment! 💯

Personally I think you should reach professional help he has basically scraped you and you have proof he doesn’t you can resolve this I know it you and your family are amazing you will get through this 😊❤

im not 100% sure, but if this is a registered therapist, he should be part of The UK Council for Psychotherapy which is the leading organisation for psychotherapists and psychotherapeutic counsellors in the UK. Alongside offering professional support for thier members they regulate the profession and promote access to psychotherapy for all. or UKCP's Complaints and Conduct Process may be able to help you. They provide a centralised and transparent process for considering complaints or concerns by members of the public and clients about therapists.they are able to consider complaints about any therapist who is on the UKCP register when the complaint is made. hope this helps. you are a lovely person and such a good mum to Koazy💕

Aww my he is such a clever little boy you two are amazing parents you can see by how clever and articulate he is and he is such a happy boy I love listening to his lovely little voice he is also a really good singer and he has such good pitch just like his daddy xx and his mummy is so kind and loving and patient you can see how much time and effort you have both put into the little boy kaozy x

The animal holiday was AMAZING. The manipulative coach is a true horror story. 😰. Stop communicating with him all together. That way manipulation will stop 🛑. Contact your bank with Connor. (He's got your back). You have every right to feel betrayed. Those are normal emotions for an abnormal situation. ((hugs)) & Luvs. And Koazy is so smart and happy 😊. You both are doing the parenting thing BRILLIANTLY! 💙💚💜🥰✨💐 🐘🦏🐦🦁🎠🛖 Remember the holiday and all the fun you all had together 🌳

Liana, you're right to be upset and pressing for a refund. He's not kind, he's definitely ripped you off. I hope you'll contact your debit card or credit card company. They're available 24 hours a day and this is clearly fraud.

I would say if he can provide your contract then it says 3 months then you paid for one you have the proof of stopping or pausing after the first month. Therefore he should keep the funds in the month after that notification IF it said one month notice needed. If not then he should refund after the three months. Let him know you think that is fair and you can print out all conversions that you didn’t know about a contract. Then ask him for the remaining months that was taken. If he refuses tell him you plan on spreading the word about the service you received and that others should not work with him and will past the conversations as proof that he didn’t manage his client but had the recurring funds still taken from the client