This is spot on. If you work in the business long enough, you know. There's one thing he left out, but you'll get cancelled if you say it.

Tips aren't the norm in my country, and the service is good. This is just allowing restaurants to underpay people.

Sports jersey = black. And he isn’t racist. That was a hard earned reputation. Occasionally you might see a Latino wearing a sport jersey as well.

Bartended for years after serving for years. Hole in the wall dives to nightclubs to steakhouses to fine dining. Never prejudge customers, but this guy has super valid points. Thing is, other customers see how we treat other customers, even ones we read as bad tippers, so beware

Ok here's my problem with this bearded guy, he is judging how well of service he gives by his predetermined fantasy of what he thinks of customers based purely on their look of how they are dressed or maybe the person is shy....if I saw him as a server in a restaurant, I would instantly leave and tell the owners why.

These waitresses and waiters are nothing but a bunch of greedy people, with no skills but to beg for money.

"wearing a sports jersey" AKA "being black"

Multi-millionaire Phil would want to be judged on "merit". Struggling to pay the bills? Unlikely. Maybe the bigger point missed here is...we could just pay people a fair wage? Using basic psychology to determine if you are going to be able to pay the rent this month and eat. What happened to America? What is happening to the Dr Phil show this season...world views from the very wealthy man that lives in Hollywood? That'll help fix the country.

Tipping should not be mandatory.

What does eye contact and being super social have to do with tipping? What if the person has social anxiety?

I can spot a bad/no tipper in a second. But, it's inappropriate so I won't say it.

He doesn’t judge but ends up judging

thats why i am horrified to travel to America .... just eat at 7-11 when ur there

How to spot an extortionist.

Im from the uk, why should people tip, we are already living on the breadline here with gas and electricity prices, this is an excuse for companies not to pay there staff properly, its not our job to pay your wages, i dont get tipped in my job. They should be paid a proper wage.

20% tip? Dear god

That guy was saying that they were all good tippers like he was afraid to hurt somebody's feelings or something out of the audience what the heck he said each and everyone was a good tipper

When they’re overly nice and say thank you way too much… dead giveaway.

The problem is today we are expected to pay 20 percent minimum. Not doing so makes you an a**hole. That's not fair.

People that generally don't tip less than 20% are either dead beats or people that have never worked in the service industry.....end of story

I am not American but if I were why would I pay their employees. I never tip in my country.

Dr. Phil: “Does the service impact the tip?” Audience: (50% hand raises) Dr Phil: “So it does” 😅

I tip drivers at pizza places. I don't use door dash mainly because i live in a town and even if i did live in a place that did have door dash I wouldn't use it. I also tip waitress if the service is really good, for example they are refilling my drink, making sure the food was to my liking, and asking if we need anything, and if they also have a positive attitude but i do understand people have bad days and can't always be in a good mood but if they do everything that i type i will usually just ignore that one. But im not tipping you if you hand me a box of pizza or hand my food when i pick it up, and if you give me bad service.

Iam social and look into the eyes. But Iam not a great tipper. However, in my country tips isn't a thing. Everything is already included in the price so when I am traveling I dont think about it until they stand there looking funny at me. I never know how much to give and it gets extra hard because I have dyscalculia. So I can't count without a calculator, especially in a different currency. I feel so uncomfortable just thinking about it now

As a barber I know a bad tipper when I see one but y’all ain’t gonna like how I know

Don’t be PC we all know who don’t tip !

Imagine teachers asking for tip before they start a class.😅

As a guy who has been in the game for 30 years. Its amazing how accurate you really get. I can almost guess my tables entire order, what they will tip, and how they will act in the first 30 seconds. Id say Im right honestly about 90 percent of the time.

I completely disagree with the system. Changed since cell Phones, because I’ve had a phone since the mid 90s and I remember people saying to me, “I’ll serve you,” or “I’ll help you, when you stop talking on your phone,” back when phones were the size of a small suitcases. I’m old enough to know the first cell phone salesman who sold the first pocket sized cell phone - meaning it fits in a shirt pocket - in the San Francisco Bay area, and who his customer was. Long before cell phones, there were pagers, answering services, answering machines and all that. Nowadays, people don’t necessarily get dressed up to go eat, and our phones are with us almost all the time, and we conduct all manner of personal and professional business using our cell phones, in other words we are carrying our pager, our answering service, our answering machine, our office, and many of the tools that used to be in the office. Personally, I’m not at a restaurant to make friends. I find greeters who come up and try to engage me - in the exact way he’s talking about being engaged - as very irritating and I’m not into it. I don’t want some guy to come up and smile and say “hey guys, how’s it going,” and expect I’m going to be there for any other reason than ordering food, or getting in there and getting out with whatever it is that I need. What he is doing, is 100% the exact same as a police officer who pulls up, and asks the same sort of scripted questions, and I’m not into that either. When the car pulls me over, I keep my hands on the steering wheel because I don’t wanna get shot, and I know at some point he’s going to tell me why he pulled me over, and he’s either going to lecture me, or give me a ticket, or both, and I’m simply interested in getting on my way as fast as possible because I probably was doing something wrong and that’s why I probably got pulled over. In other words, it’s a business transaction, with pretty much scripted formulas, and I know that that server doesn’t really Care about me or my day or how things are going for me. It’s just some script that he’s got in his mind and he’s in his formula. More power to him. Whatever works man. I mean I’m not joking when I say I remember having a cell phone that weighed 3.2 pounds, before anybody had cell phones, and paying $.90 a minute for the incoming side of the call and $.90 a minute for the outgoing part of the call, but it was a tool that made me money, and plenty of it. My point is, sometimes I was paying $1.80 a minute, and this is back in the mid 90s, and the last thing I wanted to do was have some server come up and interrupt me, and ask me how my day was going, when I knew that I was losing literally something like three cents per second for every second I spoke to someone else besides the customer or client or distributor or whoever it was that I was communicating with on the cell phone. Be honest, I’m not interested in dropping three cents per second for somebody who I don’t know, may never see again, on a “how is your day going” script. I tried to be efficient with people and tell them exactly what I wanted, exactly how I wanted it, and if I had questions I would ask them. I wasn’t interested in the daily special. I wasn’t interested in talking about the weather. If you thought you were going to get a better tip by getting a smile out of me, or engaging me in Smalltalk, it was actually the exact opposite. And, as a San Francisco Bay Area resident I’ve eaten in a wide variety of restaurants- I’m there for the food not the mood. This guy has a system that will work for some people, but we’re in a different society than we were 10, 20, and certainly 30 years ago. That system might work if you’re going into the restaurant and expecting the server to be polite, and kind, and smile, and say things like, “hey guys how’s it going today?” As if he actually cares. He doesn’t care. Or she doesn’t care. Or they doesn’t care whatever your personal pronoun is. For example, many cultures are very efficient, and will act as though they are in a rush when they come to your table, and it doesn’t really matter to me, because I’m not there for the mood I’m there for the food. And I don’t think I’m alone. Well, I am alone right now, talking on my phone, if you don’t include my dog sitting next to me. What I don’t want, when I had children at the table, was some horrible attitude server who thought that we weren’t going to tip because we’re parents of young children, so they spent all the time over at the other table with the people who had the alcohol and basically ignored us. What I don’t want, is some server who thinks they have a system. That guy. Hate to say it, but he’d get a terrible tip from me because he’s treating me like I am a commodity, and that is a fact. He’s got everybody pegged. Plus, I’m sure many of those servers can’t wait to get away from the table so they can check their phones, and their social media, just like many of the customers are doing at the tables. That said, I have never been a server. And I don’t want to be a server. So, it’s just my opinion from the receiving end. I’m going to add this last part, because I used to do anger management and domestic violence groups for men. Many of these men were violent. Many of them were entitled. Many of them had very poor social skills. And 99.9% of them were mandated to attend the groups by the courts, probation, parole, or their attorney who was trying to keep them out of jail or prison. Some of them were sent there by their works, and the groups used to be 12 weeks, then after the OJ Simpson Trial, they all went to 16 weeks, and then 32 weeks, and then 52 weeks. I used to have an assignment that I would give to these guys. We talked about tipping and good / bad service. So I have heard thousands of stories about how people tip or don’t tip. I used to assign these guys as homework that no matter how bad the service was that they got, they had to leave at least one dollar. Most guys refused. Whatever. I’ve heard all the stories about the upside down water glass, the penny as a tip, and acts of incredible rage that you now see on UKposts from some of these guys. In any case, I would assign them to leave a dollar, because it’s called an “opposite action.” When you feel as though you’ve gotten really bad service, and your tempted to not leave a tip, leave at least one dollar, or two dollars, because it’s the opposite of what you want to do. A similar strategy is, when somebody cuts you off in traffic instead of tailgating them or flipping them off, slow down and pray for them and take some deep breath‘s as you’re driving. The opposite of what you normally do. These are 1970s tape interventions in a field that deals with assertiveness training, versus aggressive or passive. Many times, just like this server, they are expecting a bad tip, and I’m surprised Dr. Phil doesn’t say as much, but he is projecting onto the customers his own attitude, and he is even saying that if he gives excellent service to people who he believes are going to tip him well, for some magical reason they tip him well. Conversely, if he believes they’re not going to tip him well, he may not be saying it, but he’s clearly giving them less than excellent service and surprise surprise, magically they’re not tipping him well. In other words he’s creating his own reality. Another word for it, is magical thinking, a stage of development associated with infancy, where the infant lying in the crib believes that they are crying causes some thing to happen in the real world, because when they cry people come, and do something for them, so the child learns to cry, as a means of controlling their universe. This is long before the development of language, and maybe the six months to 12 months stage of life. That servers engaging in magical thinking. So I would recommend to undo scripted action- get bad service / give no tip or retaliate - by giving a two dollar tip to somebody who gave me bad service because they’re not expecting a tip. I’m not giving the tip for them, I’m giving the tip for me. And I taught guys to do this and we would talk about how they felt giving a tip to somebody that they didn’t want to give a tip to or they thought they had been disrespected by or given bad service by. Some of these guys were very violent as I said, many of them possibly not so bright, and a few of them had murdered and definitely attempted to murder people. I really enjoyed these groups because you really got to see what people thought, or at least what they thought they could get away with saying to me because I was usually an agent of parole or probation or the courts and had to do progress reports and all that stuff. That’s called the practice effect. You get better at it the more you practice it. In other words treating people a little bit better than you would normally treat them. I have given large tips to some of the worst servers imaginable. They literally got everything wrong at my table, everything wrong at every table nearby, and clearly were not capable of doing the job well. Who knows? Maybe they had some really horrible life circumstance. I would give a five dollar bill to some homeless person if I felt it might really be a good thing for me to do for whatever reason I chose to do it. But 99.9% of homeless people I don’t even bother to look at much less give money to. And the same is true for you. I’m going to die. I’m not taking it with

A tip should be for those who go above and beyond their service provided... just like folks who get bonuses or profit sharing- to some degree of course.... I totally disagree with some work places who make the wait staff share the tips be it to just other wait staff or especially with all the staff because they’re on hourly wages already, even tho it took the whole house to preform that task. I refuse to tip unless it’s to those who don’t get paid hourly.. I reserve tipping for others who have exceeded my expectations

When i go out carry extra for a tip and that was before i came in service industry

The American restaurant industry is a scam. They pass the payment of staff onto the benevolence of the customer, yet the cost savings of not having to pay servers is not reflected in the price of the meal.

I pay for the meal. Not for someone to bring it to me. The tip should go to the chef who prepared the dish. Never tip, never will. What does the waiter do besides bring the food to you?

Remember, service is already included, no need to tip extra. Spread the word!

Had a tidy (but dizzy) bird plonk two menus down then say "hi im melissa can i take your order" pressed 4 buttons on an Ipad then expect $25 tip because she drew a smily face on the bill. Not happening love. Jog on.

If he only goes above and beyond if he thinks he's serving a good tipper, then that's why people don't like tipping

also I can say that good service does not always amount to good tip . I always give the same great service to customers and I have had people leave me nothing or leave me a big tip. For example Indian people DO NOT TIP EVER. if anyone wants to say they do come fight me lol. They NEVER tip EVER. I am hispanic but Indian people confuse me for being Indian all the time and I honestly feel like if I would have just pretended to be Indian they would have actually tipped me cuz every time they have asked me and I told them I was Mexican they would get disappointed look on their face and start to treat me different.

It's amazing to me that people have the mindset that if there is a flat rate on tips, or no tips allowed at all, then the quality of service will go down. I don't have a job where I get tips, but there are still performance expectations. If I fail to meet those, I'm at risk of losing my job. Tips are an optional bonus to show appreciation for your service, they aren't required and shouldn't be expected. Servers signed up to do a job and agreed to earn a certain wage for that. They should always do their jobs to the best of their ability.

If someone doesn't tip me i could care less.

I don't tip prices are too high. It's not my job to pay you it's the company job

Going to resturant in American seem like going to a torture cell.

Dine-in you should tip 20% Carry-out no tip

I don’t agree with tipping decisions based upon looks.

My mom works at a high-end restaurant and says the influencers, Somalian and Indian work/business groups/gatherings rarely tip. not sure if it's a cultural thing but they always buy expensive food take pictures and rarely tip.

lol! as a hairdresser I can tell who is going to be cheap and unsatisfied with anything, however, this is like 10% or less of people. most my clients are lovely, amazing ladies.

Lmao, "How do you spot a bad tipper", Tips are tips, nothing more, no one should HAVE TO tip. It's a choice, the only person to be blamed is the boss of the waiters who doesn't PAY them enough at the end of the month. Tipping shouldn't make you do your job better or worse. These Americans are unbelievable.

A middle-aged waiter is a sign of bad service at a restaurant. They probably gave up in life and will settle for people's left over pocket change to get by.

People getting real cheap on tips especially the new young culture

I don't tip on percentages. I always tip at least $1. Then add a dollar per member of my party. Then it's based on service of the server is persobable another $1, if they keep my drink refilled I'll add 50 cents per refill. If I witnessed a server working hard through a rush and maintained a smile and didn't at all come off flustered due to the rush that's another $3-5. So if i dine by myself thats likely at minimum a $5 tip if they were great and it wasn't a rush period.

Tipping culture is toxic. It's transfering the responsability of the salary from the employer to the customer by pressuring them. You do a job you should get paid for it correctly, The end. What is the service? Serving 20 gallons of unasked water? And annoying you every 5 minutes? I go to a restaurant for the food , not for a lapdance.

If I could get the restaurants to pay me a grand a week for 30 hours I would. In the meantime, tip your servers, and if you won’t tip, just be nice to a fellow human

Tip is not mandatory get a normal wage...

Tipping is an oblitory coercive, uncomfortable making extortion.

Certain demographics stereotypically don’t tip

..i took mr pinks wise words of tipping to the heart, i dont tip

If every restaurant just automatically adds gratuity 18 percent to 20 percent tip then they will HAVE to tip since its automatic like tax then they have no choice but to tip. And then on top of that on there own personal discretion they can tip extra if they're generous. I think that would be the best solution Im sorry but if you cant afford to dine out and tip then maybe don't dine out these are tough times. Before i was more careful especially with bad service i would only tip 10 to 15 for terrible but now for excellence i have no choice but to tip 25 % with his economy so i sacrifice but not dining out as much because its not fair for the servers.

Usually black people leave zero tip.

This is so alien to any other country. If you want extra service you are just charged more

I tip in cash even if it’s built in. I give extra to the person themselves if they’ve done a great job.

When customers stop doing business then guess who is going to starve.

how about he spots a bad employer first?

I am African American and a good tipper. However, because the perception is that black people are bad tippers I often get bad service.

I made 500 in tips last night. God bless America

Naw, he got me wrong. I roll up on a Friday night in my work clothes looking like I just worked 12 hours. Because I just did. And I always tip at least 20%. 20 is for bad service, which then I may or may not return, but they are getting at least 20. If it is great service then they are getting more. It’s that simple. I won’t even go to Sonic if I don’t have cash, but I think they finally let you tip the car hop now with your debt card.

Black. That's the answer

You don’t want bad service? Pay people a livable wage & if the worker goes above & beyond allow for tipping then. Everyone gets something. Workers who do the minimum will at least get to squeak by w/ rent & food & others who want more have the option to work for it. Above all the most draining thing when working is constantly wondering/worrying about bills.

I think we need to know the history behind tipped professions. Why do we tip hotel staff, wait staff, and anyone who provides a service? I am not clear on how paying a server $3.25 an hour is legal bc they work in an industry that receives tips. Why not pay them a regular wage and tips are a perk of the job! Just like free coffee is a perk when you work @ Starbucks. For those that don't tip I question their moral compass. My aunt always told me, "Do not sit down in a restaurant if you cannot tip." Even if the service is bad she told me to leave a tip. Not a big one, but I should also alert the manager about my experience. A restaurant manager told me to write a note on the receipt if the service was bad bc the managers see every single receipt. I tip 20% ALWAYS! Even if my meal is free, a refire, gift card, birthday, or special. I made the mistake a long time ago of tipping room service 20% until I looked @ a receipt and saw they already get gratuity included. International travelers in the U.S. do not tip, but they understand how our system works, so there really is no excuse for not leaving a tip. When in Rome!

first of all...let's not forget that tipping isn't mandatory. it's up to the person if they want to tip regardless of what kind of service it might be.

The people who say they don’t tip because tipping is just an excuse for the owner to underpay the employees are full of it in my opinion. They had no problem underpaying the worker and their tips show it. If they really didn’t like the business model they wouldn’t order. Non toppers are just people who don’t mind exploiting people for their labor.

I would LOVE to not tip this guy.

The worst tippers? Church goers. I put my way through college (USC) by waitressing. Sunday morning brunch brought in the churchies - they all figured they gave at church. We all did our best NOT to have those cheapskates seated in our sections.

Ya gunna tip you for doing your job 🤦‍♂️

Why not discuss how tipping even started?! That’s the real issue. And it needs to go. Other countries do fine without it. Is Dr. Phil running out of things to discuss?

He’s wrong on sports jersey thing

I am a long time server, this video wasn't very informative at all. I think that I am much more able to tell if a table will be high or low maintenance. And yes, if you are high maintenance there is much more variance in the tip because the needier you are the more likely you will think that I am giving good or bad service. Needy customers are creating more opportunities for the server to "fail" or "impress" you. A) Women are much higher maintenance than men, it is not even close. No, it is not sexist to say this. If you disagree, you are ignorant at best and sexist at worst. If you happen to have an uncle who is super demanding, whatever, women are on average significantly more demanding than men. B) The way random people were paraded out here is not a good indicator of their tippiness. This could have been done much better, such as Dr. Phil films a restaurant and the guy makes his determination about their tippiness. Or even just film a bunch of people in a restaurant waiting room and then he judges them. The problem with that is that the show would have to blur their faces, and then the whole exercise is meaningless for the audience. C) If tips are automatically included on the bill, that actually might improve service. With voluntary tips, if you don't like the service, the diner can either complain or tip less, or tip normally and leave a bad review or do nothing. If tips are included, the diner now has fewer ways of expressing his or her displeasure and is more likely to complain which is worse for the server than low tips.

The stains on the clothes is a little off. I walk into fine dining restaurants with hoodie and sweat pants and order 150 worth of food and leave a 50 dollar tip

Another sign is when they ask how much is this and that..and proceed to request the cheapest things and asked to be hooked up. I don't think I've ever gotten a dime from these people

These days there are way more bad wait staff than there are bad tippers maybe they done deserve any more than the get

He 👏 IS 👏 ABSOLUTELY 👏 WRONG!"👏 (Let me be honest, YES! There are indicators that you might get screwed. The ones he named ARE NOT IT!!!) And I've had very unexpected tables bless me. So honestly don't judge a book by its cover. But he isn't lying. There are "tell tale signs" that seem to be very accurate based on my own experience.

If their black they not tipping mostly

Most black women do not tip well. Surprisingly, about half of black men in middle class areas tip decently, which is much better than 25 years ago.

Heey that's me! I in fact, did not tip.

I tip 15% .....unless you are a jerk.....

I'm a 20% tipper for decent service. I dont expect every server to be at the top of their game every day. But if my wages depended on tips....guess what? Shocker.

You can be the best server and still get stiffed. 😂 people arleady know if they are going to tip or not n how much before ghey even step into the restaurant.

Hes not a good predictor

In USA, servers are TAXED on tips, whether they receive them or not! If you don’t tip your server, they literally lose money to the government, bc tips are “figured into” their reduced wage. I was an excellent server who made $200 per day in tips, but got paid $3.25 an hour, full time job, no benefits.

Don't do these things ,get good service and don't tip.

A tip is a privilege. I don't like Primadonna wait staff. If I'm lectured, pressured, or coerced, in any way about gratuities, they will forfeit them every time. I tip when I feel good service has been rendered, but don't take it from me.

Never tip these servers. Successful people work hard, study hard, and put in a lot of effort to get a real job. Screw these servers. No tips for you. Ask your employer to pay you.

If they’re black they most likely won’t tip either.

This is Jackson, the server from the video here. I see serving as a sales job. We’re selling you a great experience and building the check as large as possible in exchange for a commission (a tip). I think making serving a commission based job would be interesting. 15 percent of our sales go to us with no hourly. Reward based systems like commission or tipping gives the best out of workers. Think of the last time you went to the dmv or Burger King. How was your service? Is that the energy you want when you go out to eat to celebrate a birthday? Much love to you all, whether you believe in tipping or not! ❤

One tell tale sign is if they order STRAWBERRY LEMONADE and WELL DONE steak. Been serving 30 years. This is ALWAYS the case. Every single time. It's nothing or $5 no matter the bill

Has Dr Phil ever worked the food industry? 🤔 maybe he's just ignorant

He sooo wanted to say the black girl would not tip but ended up saying shes a good tipper so no one would call him racist. If your a server you know lol. Black people dont tip. Even black servers know this.

if the service is good you should tip and tip what is required and yes that is 20% that may seem unfair to some people but it’s rhe social norm of todays society and it is 20% so that servers can live comfortably because many of them like myself at one point depended on that money for things like rent and bills etc. honestly though if you don’t have the money too tip that high you shouldn’t be going out to eat period

Heres how u spot em, Paisa faces or black skin

I can tell you a surefire way to spot a bad tipper, but its not exactly what you call politically correct.

this waiter is so wrong........ he can't judge good looking people, that they TIP😂😂 rumour has it the Jenners & kardashians DON'T GIVE TIPS to waitess....... this profiling people .. they are geat tipper....smfh......

In my 7 years at my current job here’s what I noticed Best tippers: middle aged women 40-55, especially when I ask them for ID, they feel flattered and leave my a nice tip. senior citizens Worst tippers: college aged kids because they are “too poor” to do so. church goers, they expect amazing service but will leave a church pamphlet instead.