Fake customer wants INSANE upgrades on his $60 mountain bike

Рік тому

Today, a completely insane customer is going to walk into a bike shop with his $60 mountain bike, and ask the mechanic to install Sram AXS Wireless shifting, along with a host of custom made parts.
We placed hidden cameras all over the shop, and had the customer walk in with a GoPro on his backpack strap, made to look like it was off by disabling the screens, lights, and beeps. This is pretty normal in outdoor recreation areas, and the mechanic never even glances at it! Find out what happens in today's video.
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Behind the Scenes • How we pranked a bike ...
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Thanks for supplying the bike, the upgrades, and the customizations! Wheels MFG is a great place to find derailleur hangers, bearings, presses, and frame-specific parts in high quality
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GoPro supplied five Hero10 Black cameras, which feature a "scheduled capture" function that allowed all the hidden cameras to start recording at once. We were also able to shut off beeps, screens, and lights in the menu to keep them candid.
Squatch Bikes & Brews www.squatchbikes.com/
This is my favorite bike shop ever, and judging from this experience it's the best bike shop in America. It was hard to edit into the video, but Pat actually made new spacers for that hub and dished the wheel so that the cassette would have more frame clearance. He did all this to honor an absolutely ridiculous request that he thought was real.
Our actor did his job perfectly! @kristian_michels
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КОМЕНТАРІ: 3 600

@WheelsMfgCO Рік тому

This video had us laughing sooooo hard! Thanks for letting us work with you on the project and hats off to Squatch Bikes & Brews bike for going out of their way for this customer!

@DaddyM7MD Рік тому

Sup yall

@AkioKenji Рік тому

"somebody with a machine shop got a little crazy here"..... Wheels Mfg : Yes?!

@Ozhull Рік тому

that was awesome!

@DarkMatterNZ Рік тому

Well done team!👏🏻👍🏻😝👌🏻

@dolfan13jmb Рік тому

Supercool work.

@XxjoeyxXify Рік тому

He's a great example of how a bike store employee should talk to a customer!! Had some bad experiences with shops before.

@Samtallica Рік тому

But at the same time, I'd want my bike mechanic to tell me if I was doing something incredibly stupid. Like putting a $1k drivetrain on a $60 bike! It’s all in the way you relay the information. Don’t be condescending and you’re golden.

@SethsBikeHacks Рік тому

I knew it would take a lot to break Pat, but he was honestly more professional and transactional than I would have been.

@nathanbginger7 Рік тому

Me too, I was just getting into biking so I obviously didn't know anything and I asked for my brakes to stop squeaking and for my chain go stop grinding in certain gears and he looked at me like a nuisance and a waste of time, I bought something too

@frederikjacob1985 Рік тому

Yep indeed! Wished my old lbs was like that... Now I'm doing it all by myself thanks to UKposts

@michaelgrant3619 Рік тому

Very cool that it actually works.

@WestonNey Рік тому

The sheer disappointment and confusion on Pat’s face when he was asked to swap spokes 😂

@rcranes2227 Рік тому

Yeah, his face there was gold.

@europainvicta3907 Рік тому

Brilliant facial expression. Total WTF is this guy talking about sort of expression.

@Recycled Рік тому

But.. but they're the _same spokes!_ :O

@_tim Рік тому

That was the moment where he started thinking about several beers immediately at knock-off time.

@themrzohan1 Рік тому

Love that the hidden camera of the actor is in plain sight. It's so obvious that nobody would notice

@bloodandguts6586 Рік тому

He was exactly the guy you want working on your bike. He needs a raise.

@davidhunternyc1 Рік тому

... and health insurance.

@04dram04 Рік тому

I kinda disagree. He was professional, but i think he should have mentioned to the customer reasons why its its not a good idea. To inform him on what he might not know, and need to know.

@SpielkindFR Рік тому

@@04dram04 You clearly never worked in retail. If a customer comes to your shop and already has paid big bucks on all that stuff you can either try to make it work for them or you can let them go somewhere else. There is no possible reason beyond it being unsafe to not do it. In fact, to send the customer away could be seen as damaging to the business. Dude evidently knows his shit.

@diligentsun1154 Рік тому

Shout out to Pat for being cool. The mechanics in Chicago, all think they're 'too good' to make help you with your 'old bike'.

@MisoElEven Рік тому

@@SpielkindFR Of course if the customer still wants it done then he should do it..but he also should inform the customer that "hey maybe you already wasted 1000 bucks, no need to waste another amount for trying to make it work when its still going to be useless" :D

@ctsingletrack Рік тому

This guy is a true professional. He measured, determined that it would work, and got the job done. I wish every shop had a Pat. Some shops have more excuses than solutions.

@lithium25693 Рік тому

If I went to pat with my first used MTBI would've wasted a lot of money, Thankfully I went to a shop that told me how to build a proper bike for the budget I had.

@ctsingletrack Рік тому

@@lithium25693 Pat didn't waste any money. The money was wasted before he got involved. They dumped a bunch of weird one off parts on his lap that would only work for this specific build. At that point, the least wasteful thing he could do was to install the parts.

@lithium25693 Рік тому

@@ctsingletrack apparently you have never heard of labor cost. If this was real eventually the kid would realize his mistake and have to pay a new mechanic to put the nice parts on a better frame.

@freakyfreerider 11 місяців тому

You know this is staged yeh?

@purplefood1 11 місяців тому

@@lithium25693 You're aware not every person is after what you're after? Some people genuinely want to keep an old bike but put new parts on it and if someone was to do that but kept getting turned away because "when you realise your mistake you'll just have to pay us to put it on a 'good' bike" they'd just end up frustrated and with no service probably end up trying it themselves and lose even more money when they mess it up.

@JasonFoxLCB Рік тому

"$90 chain on a $90 bike." I'm sure that's not the first time he's put expensive components on an unworthy ride. 🤣

@WestonNey Рік тому

Oh definitely LOL. I seen people bring some crazy things into the shop trying to upgrade a 90s bike with modern components and being so confused when I told them it isn’t compatible and can’t be upgraded.

@MxCraven Рік тому

Replacing the chain on most knackered old getabouts is gonna be a $25 chain on a $25 bike

@loodinek Рік тому

Like a $10,000 bike on a $25 rack on a $2,000 car ;p

@jasonparks8595 Рік тому

I mean they were not enthused about me upgrading my $200 Jamis but it wasn't near this much in upgrades

@Fogmeister Рік тому

Best line in the video. 😂

@phoenixGrassl Рік тому

He is such a great example of what a bike shop should act like great job Pat for being so good at your job

@FrankNStein-ww9gn Рік тому

Do you know the Landis guys? They should take note of this video.

@sirunclerico6772 Рік тому

"A $90 chain on a $90 bicycle" That is a statement I never thought I would hear. I just love the enthusiasm towards the build and I think its there because of just how ridiculous the request actually is that its become more of an experiment than a chore and that is why I love tinkering with bikes.

@jamieeedden777 Рік тому

Then there is my bike made in 1949 and still on its original chain 🤣

@LucasAlves-yb5lr 9 місяців тому

The bike costs $60 to be fair

@ohhi5237 8 місяців тому

people also buy a new sportscar instead of getting a new wife...

@Chrisovideos Рік тому

Reminds me of when I worked in a sports store 30 years ago. Anytime we hired someone new we always pranked them on their first night by calling from another line and when the new guy picked up we'd ask for help with "water ski poles". It was always funny to see how they handled it.

@drum420 Рік тому

Ahahahha thats golden

@bamf6603 Рік тому

thats a dirty way to test your workers.

@Slazmoservicing4209 4 місяці тому

So here's the thing... "Bare foot skiing" skiers have poles...

@daviddillardjohnson9137 3 дні тому

I will just quit if they tried something like that on me 😂

@motosk8er2 Рік тому

"Hes gonna be wearing a hidden camera!" -Has gopro strapped to his chest.

@butterairways Рік тому

Precisely what I thought. Also it was a hero 10 so it will have a front facing screen showing that it is recording!

@nper4lta Рік тому

To be fair, he did say he had customers with GoPros on their heads around 9:05 so it didn't seem off that he had a GoPro on his bag.

@jerzukszyk Рік тому

Also 3:35 there's a GoPro standing next to the cassette, totally hidden 😅

@ConsentDeath Рік тому

Yh but people wear it. Ita weird if he could see it recording

@DinoAlberini Рік тому

Totally not fake. 😂

@onecoding Рік тому

This reminds me when my wife brought her mountain bike to a shop and wanted them to add dropdown bars + brake/gear shifters to it. The mechanic was all pompous and insisting how this wouldn't work and is a stupid idea. Went way beyond advice. So she went to another shop, that mechanic was like the one in the video, he was intrigued, did it and it worked. I would avoid shops with arrogant mechanics.

@jasonforster9445 Рік тому

Unfortuneately, arrogant shop employees are commonplace. Just manage the shop, choose carefully who you talk to.

@wcoastbo Рік тому

I've converted several 26" mt bikes to drop bar gravel bikes. There are some incompatibility issues you will run into that have to be overcome. - Shimano 9 speed and below you can mix mtb derailleurs with road shifters. 10 speed and above not compatible. -short pull road brakes are not compatible with long pull MTB brakes. There are other incompatibilities depending on the parts given to the mechanic and the components on the mtb. In short, it can or can't be done depending on...

@luigimaster111 Рік тому

I once asked a bike shop to get a tricycle wheelset built. They agreed to do it but half an hour later I got a call saying that it was not possible and I should go to a tricycle specialist. I insisted that their assessment was ridiculous, and the hub in this case was not too dissimilar to a regular bike hub, after getting into a weirdly lengthy argument about getting proper ERD measurements I took the parts back and just did it myself, it was only the second set of wheels I ever built and they turned out perfect, I don't go to that bike shop anymore not even to pick up an inner tube.

@ConsentDeath Рік тому

It sucks if the theres only one local bike shop. Others a long drive away.

@laurenbruges8784 Рік тому

If someone is willing to pay for the handlebars and the bar tape and gear and brake shifters and labour then hell yes it can be done! I love those kind of jobs

@liamleech4748 11 місяців тому

The fact he was so interested in how he got ahold of that wheel is amazing. Goes to show how much he knows it shouldn’t work

@ashutosh_young_wanderer_1270 Рік тому

Me being a bike mechanic myself, was so happy to see Pat treating the kid so professionally... We lack such mechs out here, but it was good to see such attitude ❤️. Kudos to Pat and you once again....

@ooklamoc4411 Рік тому

Pat being sharp enough to realize there’s monkey business going on but professional enough to be like, “hey, this might actually work” was awesome. Pat wins the internet for today!

@krollpeter Рік тому

Highly pro-dude ... and cool on top of that!

@billyb6043 Рік тому

what an excellent shop mechanic: customer comes in, shows him the parts, no patronising comments, just gets on with the job. A credit to the shop. Man deserves a bonus!

@NinjaKittyBonks Рік тому

That guy working the store was EPIC in every way. Positive attitude, never condescending in any way and did exactly what he said from the jump. He was class act all the way!

@willbros1499 Рік тому

I LOVE THIS. HUGE props to Pat for actually listening to the customer, and doing what he asked, while subtly trying to make sure he understood that he was throwing a lot of money at something that wasn't really a good idea....but not at all being insulting or condescending. My favorite part, was how he kept putting parts on, and being genuinely surprised that it was going to work. "Hey, this is going to work," with complete surprise in his voice.

@UnivegaSuperSport Рік тому

As a former mechanic, I can tell you this warmed Pat's heart. Performing any component swap on a Walmart bike and finding things just falling into place is much more satisfying than diagnosing the "once ever 200-miles" ticking sound a triathlete complains about on his $10K Felt.

@jdaniels1313 Рік тому

What an awesome bike mechanic! He actually checked it out, despite the wacko factor of what the customer was asking for, then gave (surprised) accurate answers instead of dismissing it out of hand! I'm taking my next bike upgrades to this guy!

@mroberts566 Рік тому

I’m kind of torn on this. I mean he’s clearly a nice guy, but I feel like if I want something that’s crazy expensive but makes zero sense like this, I’d want them to tell me so - in a nice way, of course.

@stephenbrookes7268 Рік тому

@@mroberts566 naaaa if the dude has cash to burn I'd light the fire. It's a business.

@mroberts566 Рік тому

@@stephenbrookes7268 Well yeah, but that would be his opportunity to sell me a new frame. Then, if I refuse, go ahead and do the upgrades. That's business.

@stephenbrookes7268 Рік тому

@@mroberts566 If he had asked to buy the parts and do the upgrade, I would have recommended a new bike thus equipped. In that situation I would di what they wanted. I had a classic Cadex ALM1, I had no misgivings about the fitting XTR V brakes, Rohloff chain and upgraded wheels and tyres. Those components cost more than it was worth, but I liked the bike.

@Paxmax Рік тому

Yeah, I got to hand it to Pat, that is some next level flexibility to just way more than tentatively accept it! I mean... its all wrong... but in a sort of working way.

@wescoastphoto Рік тому

Pat just set the gold standard for bike mechanics. Protect that man at all costs! PS. I’ll give you $100 for that bike right meow! 😂

@Smeltz247 8 місяців тому

He's turning into a cat!

@christophermoses1225 Рік тому

We need more mechanics like Pat. Every bike is important to someone. Thanks for that fun video. From South Africa 🇿🇦

@zugdsbtngizudsgbnudsdsoiu Рік тому

The fact that he could just walk into the store and have the bike immediately taken without an appointment already astonished me

@xjdndndmsvsvr Рік тому

The video is funny, but super fishy. Shop mec barely asks the major questions, ignores that there are GoPro's all around, and takes a bike on site for immediate repairs. I'm sure a sponsored video like this is set up and mostly scripted. It's entertaining but doubtful that this is real.

@christianalboroto7574 Рік тому

@@xjdndndmsvsvr The mechanic said that a lot of their customers go there with GoPro's so I think it wasn't unusual that the clueless customer had a GoPro.

@spencervisual Рік тому

@@xjdndndmsvsvr Squatch is my local shop and I know Pat personally, this is most definitely real haha.

@xjdndndmsvsvr Рік тому

@@spencervisual Do they actually take a major rebuild and work on it immediately like this? It's just so hard to picture that happening.

@Steveott42 Рік тому

@@xjdndndmsvsvr this is real. I had an issue with rear cassette and they quickly diagnosed it as a failed freehub and cracked axle. I dropped the bike off at close and Squatch got me out riding the next afternoon. They are super good to work you in if they can. My favorite bike shop whenever I am in town. Definitely would recommend.

@Alttabbins Рік тому

This is one of my favorite videos from this channel in a long time. I love the mechanics attitude through the entire thing. He did such a good job of representing what a good bike mechanic is supposed to be.

@torquedork Рік тому

That dude is clearly a jedi level bike tech and a treasure of an employee.

@MrSaltysReefTank Рік тому

People saying that he should tell the customer not to waste a thousand dollars on parts on a 60 dollar bike forgets that the guy has brought the parts in. Pats only fitting them. He hasn't scammed the fake customer with those parts. Great content 👍

@dmhawley13 Рік тому

I like how the clueless customers "hidden" camera is a go-pro strapped to his chest.

@Correcti0n Рік тому

Fr I was quite disappointed, still good video ig

@TraviNomotion Рік тому

Yeah very hidden on his chest straight up hero 9

@fortniteboss6958 Рік тому

It’s a bike shop, like Pat said at the end of the video, there’s a handful of customers close to the actor’s age who come in with go-pros all the time.

@netposerx Рік тому

If you've ever been to Squatch or the Hub bike shops in this part of western NC it's not unusual to see MTBers walking in bike shops like that.

@UenoLocker54 Рік тому

@@fortniteboss6958 lol yeah the one i go to almost every customer has a gopro of some sort either on their bike or person.

@parktool Рік тому

This was amazing! Good on you Pat!

@radzieckigraczproductions3 Рік тому

Damn the actual Park Tool channel commented

@jordanwardle11 Рік тому

@@radzieckigraczproductions3 and got the spam

@Hashslingingslasher- Рік тому

No it wasn't but nice marketing style mate

@von... Рік тому

Hey, you guys got me & my friends home in sticky situations so many times over a decade! When I didn't have my license & was insane, I used to ride like 30 miles a day between street spots & huck stair sets & upscale art installations in the nice part of town. Then I'd swap out my axle to the lightweight pegless female bolt setup, take off my brakes, & go ride the local-built dirtjumps (I was a weight weenie, that ~1lb mattered I swear!). I only had to call my mom to pick me up once & it was because I broke myself.

@andyb9994 Рік тому

Pat is a true mechanic and does not put people or there property down....he is there to work on bikes and that's what he does....as long as it's safe, he didn't say your parts are worth more than the bike or anything like that...he just made it work and he knew what he was looking at and did what the customer wanted....if I lived there I would take my bike to Pat for everything...Good job Pat, true professional and excellent Tech....👍👍 Also cool video was fun💯

@lithium25693 Рік тому

a good bike shop informs their customers a bad one just takes their money

@heldtoahigherstandard5915 Рік тому

Give dude a raise. He was obviously smarter than they expected and he nailed the job.

@NelsonSherry Рік тому

I've been wrenching bicycles professionally since 1977 working in 8 different shops training dozens of mechanics and sales employees over the years. Pat is an absolute gem. Any chance he wants a job in Anchorage Alaska for a season or more?

@NathanielBannish Рік тому

Omg, I was just going to say the same thing. Also for Anchorage xD

@adamhealy5635 Рік тому

How long did it take for your profession to really take off?

@howard5992 Рік тому

@@adamhealy5635 it goes in cycles

@ryanbruh752 Рік тому

@@howard5992 bi-CYCLES?

@user-mh5te3dy7n Рік тому

My dad is an engineer on a boat in alaska

@Lizlodude Рік тому

Dude was super professional, awesome! Love the progression of "This *might* work" to "I don't see why it wouldn't work..." to "it totally works" This is one of the few cases where "the customer is always right" actually applies. Glad that Pat commented that it wasn't dangerous though, that's where I'd draw the line. Someone wants to do something I think is stupid, more power to you, but I wouldn't want to give them something that could get them hurt.

@jayjaykingbee5566 Рік тому

@sokin jonsomething about the red chew and blue color scheme gets my juices flowing.

@allyw7405 Рік тому

Just because you can, doesn’t mean you should.

@Phelps1111 Рік тому

Not really. The guy(s) had custom made parts for that specific bike made. So clearly not a real customer.

@acharich Рік тому

😂🔥💣

@georgewelker853 Рік тому

I’m in the school of thought that I think that even if it’s marginally dangerous that it’s still fairly ok to do the work but it just makes it more complicated for the company to pass the liability to the customer for requesting a dangerous job be done for them

@joneinarmattiasvisser6113 Місяць тому

"It fits! It's not unsafe, it's build right. *OKAY!* " Lol that had me cracking up😂

@TuddsCrapshoot Рік тому

Wow that dude is so kind and well mannered during all of this. Clearly a good dude, would have loved to have a bike shop guy treat me so well.

@robertatkins3521 Рік тому

Pat has to be the best mechanic ever. Not only was he very professional and humble but he really knows his stuff. He went right to measuring the hub and immediately knew it was custom. What a great guy!

@sweepphreak Рік тому

agreed guys IQ ++++++++++++++++++++++++++++ super positive attitude and the can do spirit

@southsideman4891 Рік тому

This is the person you want to meet when you go into a store! May GOD richly bless him.

@acharich Рік тому

✨🙌🏾✨

@01bking Рік тому

The mechanic needs a raise for how he kept his professionalism that is so rare these days! Loved it as I upgrade my 60-80 series bikes to modern spec but not this high end lol

@ChamalMcv Рік тому

He know he's being recorded

@petertreadway 25 днів тому

Just been served this video now, a year after it was published but I’m so glad I was. Pat has my exact attitude of ‘well, let’s give it a go and see what happens’, which is the very reason I love playing around with bikes. When I converted an old 90s MTB to a drop bar gravel bike recently, folks online were cussing me out left, right and centre but, ya know what, I made it work and it rides like an absolute dream! The world needs more people like Pat.

@allengarrow6295 Рік тому

This is a good reminder of character and how one handles themselves when no one is around! This mechanic is top notch!

@jamesjin5706 Рік тому

Seth just never ceases to amaze with with the kind of video ideas he manages to come up with.

@janikoskinen2120 Рік тому

"oh god it feels so wrong" as the mechanic drove off with it had me laughing :D

@crewmanderek3641 Рік тому

I really like Pats reaction! He just did what the guy wanted. Love it! Good job Pat!

@MrGrombie 10 місяців тому

I remember trying to get new bearings on an old bike I had that had sentimental value and they turned me away. Haven't bought a new bike since and moved to longboarding. Since I am better able to control all of the different components on the board. That said, always fun to watch these videos. I wish I would have had this bike store, than the one that I went to near me.

@upaiaq Рік тому

That mechanic is awesome! I would use that guy for sure. Hopefully other mechanics will notice how he never talked down to his client and was willing to do what the client wanted as long as it was safe.

@JohnDoe-hg9pj Рік тому

Mechanic title is a stretch lil

@zoki.to974 Рік тому

@@JohnDoe-hg9pj so what title you will assign to him? guy with a wrench?

@JohnDoe-hg9pj Рік тому

@@zoki.to974 Bike specalist? With all due respect to the guy in the video a mechanic is someone who works on motors, machines or things with motors on or in them. Push bikes dont really fit that description unless they have a motor on them and even then they probably wouldnt build a motor at a bicycle shop. Would you bring your car, motorbike, airplane to a bicycle shop to have engine work done? Its sort of like calling a chiropractor a doctor.

@jbea5106 Рік тому

@@JohnDoe-hg9pj Actually... Mechanic is correct.. This is taken from wiki.. Most mechanics specialize in a particular field, such as auto body mechanics, air conditioning and refrigeration mechanics, auto mechanics, bicycle mechanics, boiler mechanics, and other areas. There is even a wiki just for Bicycle Mechanics. It's metal, it has moving parts ->> Mechanic. Do you even research anything before you post??... .. .

@JohnDoe-hg9pj Рік тому

@@jbea5106 not a mechanic

@ofwoden Рік тому

Kudos to the shop employee. I once got a pretty solid bike for my kid that was, admittedly from a department store. It was used and the wheel need to be trued. The mechanic at my local bike shop refused to work on it the wheel and said it came from a cheap bike so he wouldn't waste his time. I never went back there again.

@thra5herxb12s Рік тому

You never went there much anyway by the sound of it so no big loss to them 😂

@chiprock804 Рік тому

Would you be happier if he trued that wheel and had to charge you more than the wheel is worth?

@holzmann8443 Рік тому

If the wheel was taco'd, it may not have been truable. And the value of a replacement wheel plus labor can exceed the value of a department store bike. He may have had difficulty articulating this to you though.

@KiNG-tx9je Рік тому

Like. Don't they get paid per jib regardless of type of bike. Like a $30 job is a $30 job on a Walmart bike or a $2000 bike

@phillhuddleston9445 Рік тому

@@thra5herxb12s But you might graduate up to a nicer bike in the future so it might actually be their loss. People often start out at the cheap end of things with hobbies and grow into better products as they learn more and become more involved in them, this was for his kid so maybe he bought a cheaper one because his kid would outgrow it anyway. I am into firearms and have some cheap ones as well as some higher end expensive ones and if a gun shop or gunsmith treated me bad when asked to work on a lower end one they would lose my business on the higher end ones too, same applies to many things.

@johnsampson2544 2 місяці тому

This was hilarious. My local shop has a mechanic like this. Knows his stuff; enjoys doing the work; will check out weird noises and make little adjustments on the fly; and is willing to teach you things if you have questions.

@itz_hppy_un1crn 10 місяців тому

The repair dude has such a kind soul from all his interactions.

@callmejustblaze Рік тому

That was literally my first mountain bike when I was around 13. I couldn’t believe it when I saw the thumbnail, it brought back so many great childhood memories. I believe that brought back the memories of my first taste of freedom around the neighborhood. Thanks for the Memories Seth, that was awesome!!!!!!

@SethsBikeHacks Рік тому

I test ride it in the next one, and I think you’ll be happy to see how well it still rides

@callmejustblaze Рік тому

Absolutely looking forward to it!!!!!!

@nutzeeer Рік тому

Lol imagine seeing your stuff in a youtube video :D

@callmejustblaze Рік тому

@@nutzeeer wouldn’t even know how to react 🤣

@marthamryglod291 Рік тому

That bike was awesome when I was ten.

@VlogEpicness Рік тому

$90 chain on a $90 bike hahahaha

@ashevillecomics637 Рік тому

and he was being kind, this bike is worthless!

@mjwbulich Рік тому

I love his attitude regarding the wants of the client. I have adopted a similar philosophy. If you ask for my opinion I'll give it to you. If you tell me what you want and I can do it safely then I keep my opinions to myself. It really works out if they don't like the final result. I just did exactly what you wanted.

@deand4782 Рік тому

Excellent setup. The look after the spoke question alone is worth the price of admission. Dude seems like he's centered and a great mechanic.

@bighammer3464 Рік тому

That “hidden” camera the consumer had is about 1 step down from just hiring someone to follow you with a camera. ie not hidden at all. Very smooth

@TrueElitegaming1 Рік тому

Not that unrealistic, as far as the employee knew the customer was filming the ride to the store. He even says at around 9:07 that “3 or 4 people a day just walk in with GoPros on their head”

@bighammer3464 Рік тому

@@TrueElitegaming1 ya but the way Seth described walking in there with a hidden camera made it sound very incognito.

@DinnerForkTongue Рік тому

@@bighammer3464 Well in this context, carrying a camera _is_ pretty much incognito.

@kaedeschulz5422 Рік тому

@@bighammer3464 It's pretty mich hidden when this is every day Business that ppl have a gopro on.

@puntoycoma47 Рік тому

This guy is in top of his game, very professional! Any high end bike shop where i live would have laughed the shit out of that customer

@joelwillis2043 Рік тому

staged

@puntoycoma47 Рік тому

@@joelwillis2043 Whether it is staged or not, top notch content anyway

@AntonBanks Рік тому

He's a really professional mechanic. Kudos on the patience! I've witnessed clueless customers ask for crazy modifications. I worked at a bike shop in the mid 90s. A couple came in and bought two carbon fiber Trek Y frame full suspension mountain bikes. At the time, these were top of the line machines meant for full trail riding. They then had the shop custom install baby seats on the back of each of them. It was the weirdest (and saddest!) thing I've ever seen done to such high end bikes.

@largol33t1 Рік тому

LMAO, I bet those bikes looked bizarre when they finally took them out for a spin...

@AntonBanks Рік тому

@@largol33t1 They were strange for sure. It was just sad. Most of us working at the shop were college and high school kids and we DROOLED over those Y frames. When the customers picked up the bikes all of us were thinking "there goes $10k worth of bikes that will be collecting dust in the back of a garage in 6 months".

@gosurvivaljoe Рік тому

I have a vintage bike of similar stature, a 2001 KHS fxtPro. The geometry is about the same, totally jank, but ridable. It does indeed look like some of the bicycle shaped objects from McWalmart, but it functions as a bike should, and as I can't afford some of the pricer bikes out there, it functions for my main ride. My local bike shop gladly works on it and is professional and kind. They probably think i'm crazy to take this on Galbraith but I do, and it works for me. The dude at the shop is a total professional and an example of what I'd like to see in more shops around. Great video, and a great example of professionalism!!!

@HarryAdee Рік тому

The fact that he wanted to make it work and not rejecting the fake customer is super awesome. Salute to this guy.

@crooksj11 Рік тому

Great prank, i smiled through the whole video. I’m impressed by that mechanic’s professionalism and willingness to give it a go. Thanks for the content Seth!!

@discostu333 Рік тому

If only all bike shops and mechanics were this cool. Give the guy a raise!

@danielking8862 Рік тому

I have actually fitted nx eagle to a bike about the same age as this, but as it has a 9mm skewer axle and shimano hg driver it dropped straight in. I'm fascinated by the drop out axle conversion. Great way to modernise an otherwise defunct bike.

@yonglingng5640 Рік тому

One would need to find a machinist that's willing to take on the task of machining a single custom part though.

@danielking8862 Рік тому

@@yonglingng5640 I work as a welder for an engineering company so one off parts arent an issue for me

@DennisJPolson Рік тому

This was AWESOME!! He was a total professional, but that look he gave when asked to swap the spokes? Priceless!!! Great content as always, Seth!!

@lukemas4134 Рік тому

I work at a bike shop and the amount of people spending more on a tuneup than their bike is actually worth is insanely high😂

@chairmanmeow8388 Рік тому

I fixed a friend's bike during lockdown. He asked if it was worth spending that much on an old bike, I just asked if he was going to use it. He said he would so I said it's worth it then. Bikes and bike parts were so expensive two years ago that it was just expensive to do anything to a bike and buying a different bike was out of the question.

@xXSgtJackXx Рік тому

I guess sentimental value is way more important to some people than objective value

@matzegehtdichnixan6768 Рік тому

@@xXSgtJackXx came here to say this. I rode a 97 Scott Rockwood for 15 years and then bought another bike for daily commuting when it was broken. But the Scott was always there in my basement. So I spent half a month's paycheck to upgrade parts and fixing it and now I'm happy and thrilled to ride it again

@inventiveowl395 Рік тому

I recently doubled the price of my 'getabout' bike (Kellys Cliff 30 21" 2015 which new cost just above 400 usd) by changing the drivetrain from the original 3/9 shimano to 1/11 shimano deore. Worth it. :P

@inventiveowl395 Рік тому

@@xXSgtJackXx I'd say it's more logic than sentiment. If the upgrade for your bike is gonna cost more than said bike, it's not likely that if you sold that bike, you'd have enough money for a bike that will be better than the one you sold..

@caseylabelle1128 Рік тому

Incredibly professional! Amazing and hilarious! They don’t have bike shops like that around here. 😢

@jamesbaldwin7018 4 місяці тому

What a professional we need more people like this he just gave what the customer wanted no quibble and after this vid I'm sure the shop will get a few more customers through the door! Payrise needed for this man!

@jpick3113 Рік тому

I’ve had the chance to work with Patrick (the mechanic) at a different bike store a couple years back. He’s an awesome dude, I’m alittle surprised he handled it so calmly lol but he’s good guy so I’m not shocked

@markm0000 Рік тому

It’s a small world.

@haroon420 Рік тому

I’ve had a similar situation. I wanted to put fancy 105 group set on my budget road bike and the bike store owner kept refusing till he convinced me to buy a better frame before I upgrade. I’m glad he did because he was right and I would’ve ended up wasting money that way. And it’s not like I had much to waste. (I mean, even 105 is fancy for me)

@fredmercury1314 Рік тому

So, what you're saying is, you got scammed into buying a new frame...

@haroon420 Рік тому

@@fredmercury1314 no. I can’t afford a new bike. So I’m still with the old one. Lol

@AwoudeX Рік тому

he did you wrong though by refusing. He can advise you, try to persuade you not to , but as a service provider, you should never refuse outright. You should never try and make the decisions for the customer even if the customer sticks with being wrong.

@xRealUzz Рік тому

@@AwoudeX yes good businnes idea elon, so that your customer can tell everyone how shitty it got or how it made no improvements, thats like saying to your bricklayer youd rather want this cement because its cuter, it can put the integrity of the company down

@AwoudeX Рік тому

@@xRealUzz read again please, the customer is fully informed and thus this should not reflect bad on the company but rather on the decision making of the customer. The company did as was asked by the customer in that case. Also it's bad business to refuse and the customer goes to your rival who has my views on how to provide service.

@--JawZ-- 9 місяців тому

Now this is just awesome, espescially the company willing to go along with this prank. Love it!!!

@Galaxiiee02 Рік тому

This is how my local shop acts towards their customers and ive been in there multiple times! Good employees really do make a difference

@bossdude911 Рік тому

As a mechanic myself he reacted exactly about how I would have, very confused but the “yeah I’ll see if I can make it work…” we’ll done Seth, this is amazing!

@MintyFreshTurds Рік тому

The sheer joy the bike builder expresses when he knows without a doubt all the parts are going to work really shows that he loves his job.

@MintyFreshTurds Рік тому

@WhatsApp⓵⓽⓵⓺⓽⓽⓸⓺⓽⓵⓶ spam

@calilife805 Рік тому

The “90$ chain with a 90$ bicycle” had me laughing so hard 😂

@jasonclemente4392 Рік тому

This is killer funny 😂😂😂 that was the fastest 10 minute video ive seen i was so sucked into this !! Id love to see more stuff like this

@chrissr318 Рік тому

I never went back to a local bike shop because of how they passed judgment on me and my Kevcentral Walmart bike. Needless to say when I was ready to buy a $1300 bike I went to their competition.

@aGhost0o Рік тому

The reason they do this though is all the parts are usually custom for that bike. Replacement parts don't exist, and if you do remove something, you're likely going to break something else unintentionally. They weren't being mean.

@patrickhauser631 Рік тому

I was very impressed by both the bike mechanic and with the actor. How the actor kept a straight face and dodged the questions was top-notch, and the way the mechanic stayed humble and professional was outstanding. What a fun idea for this video. If I lived in the area, that would be where I would going for my bike work!

@arthurk1111 Рік тому

Awesome video! When you said that the guy had a hidden camera on him, I was expecting it was legit a hidden spy camera. Turns out it’s a go pro chest mounted in plain view. 😂

@davidyanetski2738 10 місяців тому

What a great guy Pat is! That shop is lucky to have him.

@walkerswild Рік тому

Having met Pat at Squatch before, and the amount of time he spent with us showing my kids how to ride the swing bike, this doesn't surprise me one bit. Great job Pat!

@jensonchiu9864 Рік тому

The rim on the floor really hit a nerve

@CoreRye 11 місяців тому

I can relate. Had my shop put a new full xt gear and brakeset on my 10 year old bike. Going 12x1 with 26" wheels and qr hubs took a bit of research for parts to make fit. But it did.

@asewamu 8 місяців тому

Solid mechanic, had his suspicions but still was on track to do what the customer requested!!

@jonahtillman9499 Рік тому

speaking on behalf of all of berm peaks subscribers, we need to see this thing KITTED out. fox 40 on the front, i9 wheels, carbon bars, carbon cranks, and an AXS dropper.

@sangchuw Рік тому

his customer service is one of the most exceptional services I have ever seen. no matter what he actually thinks about customers request.

@augustusczar7375 Рік тому

This is the best idea of all time. Please make a series

@ttt3377 Рік тому

My local bike shop couldn't fix and do upgrades in my bike. But some how I was able to do everything. This guy is such a good mechanic to take this task on!

@HarrisonBennett Рік тому

Hilarious, we need more of these hidden camera pranks!

@8ties Рік тому

Yes please

@ArthurMorgan1920 Рік тому

A lot of them weren’t hidden like when he was outside there was a guy with a huge camera shooting pat and the bike just before Seth comes over

@Bastard_Bike Рік тому

@@ArthurMorgan1920 I think it was his boss taking pictures for SoMe. Check the behind-the-scenes video - he's in the workshop area when they talk about the chain. I was skeptical when I saw that camera as well.

@justinlock7292 Рік тому

Would definitely use that bike shop if I lived in the area! All seem like great dudes!

@JTatSNEMMA Рік тому

Give this man a raise and hipefully the ship gains some buisness from this video! Absolute class act and true professional!

@DustinWoloschuk Рік тому

Aww... Pat is an awesome dude!!! I've dealt with many a pompous, arrogant tech or mechanic in many different shops in various hobbies from RC cars, snowboard shops and of course bike shops. Pat was a professional and a legend from beginning to end!!! We definitely need more Pats in the world!!! Well done Pat!!! Well done!!! 😊👍

@epic1285 Рік тому

Pat is the ultimate bike mechanic! Wish all shops had employees like him. Great stuff!

@crbondur Рік тому

"Oh GOD! it feels so wrong." Kudos to Pat the mechanic for being professional, even though he's dealing with stuff he hasn't seen before. :D

@Christique09 8 місяців тому

"it'd be like installing a heat-seeking guided missile system on your lawnmower" is now my new favorite way of explaining something absurd

@YTpajamas 8 днів тому

The face he makes when asked about the spokes is just so perfect I'm dying

@davids.816 Рік тому

That guy is all passion. I love it! This is a prime example of when people work for the place they actually want to.

@doncrescas Рік тому

How did you skip the chance to try to get him to install a dropper post?

@peterlainey5702 Рік тому

This would have been hilarious

@SethsBikeHacks Рік тому

That would have been really worthwhile to throw in there! With “internal” routing 😭

@bikealllife5132 Рік тому

@@SethsBikeHacks you should give him a fox 40😅

@JohnnyTrulove Рік тому

This project was awesome! What a great mechanic and shop! cheers

@InCountry6970 Рік тому

This pretty funny. The fact that he got all together and working is a testament to his bike mechanic skills

@jjcs1381 Рік тому

This bike mechanic is awesome. Honest and cool. He made no judgement and did his job. Props to the dude.

@RobertIngersoll Рік тому

That was hilarious. Thanks for all of the effort that went into producing it, and Pat is a legend. Exactly the person you'd want working on your bike.

@sly2392 8 місяців тому

this video is so cool on so many levels. thanks. 🚴‍♀

@joi76 Рік тому

Excellent guy. A total opposite of my experience at a bike shop in Iceland, where the guy just scoffed and told me to buy a real bike when I asked him to replace worn out disk brakes. I never returned to that shop.

@andyrandy0815 Рік тому

'oh god, it feels so wrong' 😂😂😂 You guys rock! That was so super creative. And the mechanic so professional, first measured the axel width and could not believe it fits.

@BungWasHere Рік тому

Pat is the type of mechanic we all wish for. Really professional, and actually taught the "clueless customer" about parts of the bike and how it might all work out. I definitely know some mechanics out there that will laugh at this type of customer and send them home.

@Cordova10-8 Рік тому

When I saw the bike I literally cheered. My dad bought me a Motiv from Costco in 1995, fully rigid. It was my first mountain bike and I loved it. I got straight As three years later in 8th grade and he got me a GT Aggressor with an RST suspension fork. Triple triangle technology, I loved that bike.

@alvin5122 3 місяці тому

Bad customer service was the thing that pushed me away from getting a pre-built PC. Pat did an amazing job with this. I wish people I interacted with were as professional as him.