Just started tear down on the Q5. Youll see it in the background for awhile. The customer ended up buying a brand new Toyota RAV4. Very happy.

Treating customers fairly is part of what got you to where you are, this is just an outstanding example of that. Hopefully get to see that thing getting fixed and sold relatively soon.

If you already have the coils and plugs out, it just doesn't take that much more time to pop the compression gauge in and do a quick compression test. I always used to do this way back in the day whenever I was trying to diagnose a vehicle - you have to verify the basic mechanical condition of the engine first before messing with ignition and fuel systems, otherwise you will throw a lot of unnecessary time and parts at it with no resolution.

You can pretty easily find a replacement engine and swap it in. Much easier than rebuilding that blown engine. That Q5 looks like it is in really good shape. Heck the transmission alone is worth 2,500!

As a lawyer, I get people calling me all the time after they buy a 10 year old foreign car at a low price, and they want to sue when something is wrong with the car they bought “as-is.” I have to tell them the reason a $70,000 car costs $10,000 is they need expensive repairs.

It's heartwarming to see a mechanic shop taking such good care of their customers. You have a heart of gold, Wizard.

Great decision, I'm with you 100%. Its heart warming to see that you're a great person with a BIG heart, (I knew it all along). And the best technician out there as well! 😊

Belgium here. If you would live around here, I would most certainly be a customer. Car maintenance never is cheap. Especially today's over computerized contraptions on four (or two) wheels. All I care about is a good and honest mechanic. Cheap mechanics ultimately are the most expensive ones. Great content. Keep it up.

Had a similar story with my Porsche 944. Had a misfire and eventually found I had a broken exhaust valve. I was devastated cuz I had never done car work that deep before. I didn’t want to spend thousands to have someone do it so I watched as many videos and read as many guides as I could and finally ordered all the parts to fix it myself. It wasn’t as bad as I initially thought and it’s back together and freshened up and runs great now

Even in our broken society... honesty and integrity will still get you everywhere.

When I sold Audi, I saw this happen a lot with 2.0 A4 and Q5. We could offer those customers only a few hundred dollars and the phone number for the local junkyard. Sometimes, a technician would offer the customer a few thousand dollars and rebuild the engine in their spare time. Most of the techs and their families got into very nice older Audis, and the customers were so happy to get a little more for their cars. It's good customer service!

car wizard you are a great person and honest, we need more mechanics like you

Going that extra mile for the customer is what will keep me going back to a mechanic or shop. You're not just fixing cars, you're building a relationship. Kudos to you Wizard.

This story resonates with me for a number of reasons. I had a 2012 Q5 that I purchased new and was maintained a well qualified independent shop. Over the past 10 years the vehicle had zero issues and collected around 65K miles. Starting last year, as series of relatively mechanical issues arose, including failing CV joint boot failures, vacuum pump, leaking main plastic coolant pipe, leaking valve cover gaskets (3.0 V6), Park Distance Control failure, and leaking front main seal. Because of the complexity of repair of these (German) cars, the cumulative estimate bill for repair of these issues exceeded $5000 and didn’t involve anything as catastrophic as a failed valve. Upon receiving the estimate, which was about 50% of the market value of the car, I too , like your customer, concluded that it was time to get rid of the car before even more serious and expensive repairs arose. Particularly with German cars, often component failures are a result of AGE rather than mileage. The car was in pristine cosmetic condition, but I was not interested in dealing with the issues any further. Rather than having the car repaired, I traded it in for a CPO Lexus NX300, which is the Lexus version of a Toyota RAV4. The owner of the Q5 made the right decision and your offer to buy it from her as a project car was very honorable and admirable. At 74, I am done with German cars and am happy with two Lexi and a 2004 Tahoe that will outlive me! 🙏🙏🙏

What a fantastic walk through of the problem, I wish more mechanics thought like you do sir. Car repairs are really hurting the pocket book of the average person but you at least do your best with the situation.

Always helpful when the customer actually listens instead of assuming that you're trying to fleece them.

This got me right in the feels. My uncle was a mechanic & ran his own garage. He would always help his customers any way he could. He'd have done exactly as you guys did here... present all the options to the customer & let them choose. Thank you, I needed this today

This reminds me of my uncle. He has a 2017 F150 and it’s had electrical problems since he got it. And after so long going back and forth to mechanics not being able to fix it, he said screw it. And he too said “I’m scrapping it”. He’s keeping it in the back yard for now. For some people getting rid of a car that has betrayed them is as much of an emotional experience as buying a new car. It’s not about money for some people it’s not about the money, it’s about the experience. And a bad experience leads to a very charged response.

A pleasure to see honesty during automobile repairs.. Here in south Florida, no such thing as honest automobile mechanics.. I thought my HOA was bad...! Been here over 30 years, and to this day, nothing but embezzlers fixing cars here.. Even more crooked after COVID...!

Great solution. Very glad you found a way to save it, to help her, to help Daniel-san, etc., all without hurting the shop. Really nice. Well done.

Your a good man Wizard. Not many people would be able to make a win-win situation out of this.

Really touched by your gesture. This shows that you care about your customer so much.

Exactly, I traded in my 2010 Q5 in 2015 with the 3.2 V6 engine at around 85,000. It had started to degrade, nothing major yet, I just had a bad feeling. Loved the 3.2 liter naturally aspirated V6; however Audi abandoned that engine for that crappy 2.0 T and 3.0 turbo for horsepower reasons, nothing else IMO. Now 8 years later a proud 2023 Lexus ES300h, Ultra Luxury Trim with additional options and dealer add-ons. Thanks Car Wizard... Toyotas and Lexus vehicles are reliable and a great value, if you maintain them properly.

I really salute as the wizard for being very honest and being very Frank about the vehicle that this lady had and giving her options and allowing her to decide for herself what she wanted to do so apparently the deal that he made turned out to be a good option for and for everyone else involved.

These are the kind of things that make me wish Omega Auto Clinic was closer to me. Honest people, doing honest work, being fair and wanting to help because they know, the next time or even just regular maintenance, the customer will be back. Nicely handled Car Wizard, as usual! Go for it Daniel-san!

Nice work Wizard, You do right by your customers and it shows everytime.

You're a GREAT & hard to find shop owner with a conscience. Well done !!!

I wish more mechanics are like you sir.. rare as a gem.. God bless you soul.

I actually had this happen to me. My boss wanted to scrap her car so I offered to buy it and fixed the cylinder head up. I kept repairs to a minimum and inevitably being a vw it never stopped troubling. One thing after the next just kept breaking. Lesson learnt

Even if I didn't want to fix it I wouldn't send it to the junkyard. Those headlights are worth alot of money, as are the rims and tires. The transmission is also worth alot of money. A ton of expensive interior parts as well.

Watching from Australia,you seem like a good honest man,good luck to you,Dennis

Well done Wizard! I applaud your honesty and your fealty for your customer. I am thrilled to be a subscriber of your channel. I look forward to Daniel son channel.

Your customer-handling skills are right up there at the top with your mechanical expertise. Just awesome.

Incredibly kind of you to put so much energy into finding the best solution you can for her. What a class act you are, Wizard.

Excellent work, I am fortunate enough to use a mechanic who has a similar ethos to you wizard, he is highly skilled, every job is done correctly, and is totally honest. There are plenty of cheaper guys but you have total peace of mind and he is always booked up at least a month in advance. Take note, all of you mechanics who do the wrong thing. There used to be a sign at the Rolls Royce factory back in the day 'The quality remains long after the cost is forgotten' Keep up the good work, I am now going to binge watch some more of your videos, all the best

We need more people like you in this world.

Wizard, you've probably had lots of people tell you, but you are a prince among men, and your heart of love is why. Thank you for treating your clients with dignity and compassion. Great video editing skills to the esteemed Mrs Wizard or whoever is the talented editing pro.

The quote "Whatever time left I have will be spent in a Rav4" (16:29) displays both wisdom and resignation. 😂 That gold!

Love you bro in the world of all the UKposts channels just trying to keep us entertained. I really appreciate all the knowledge you provide and you are awesome even though your voice is boring I still watch the whole video lol. This is the only channel I watch now

"There you go, guys...buy a Toyota!" Words to live by!

I Bought an Audi and it was in the shop more than it was on the road ...the dealer couldn't stop the fuel injection system from filling the engine up with gas or stop the valve cover from leaking oil ! it was a horrible car... My 2001 Accord now has 457, 500 miles on it and it still runs and shines like new !

Wizard totally right! Once you get in there you'll find other problems. Case in point...I had a VW Passat with the 2.0 turbo and the timing chain went bad so I started to replace it when I got into the engine the balance shafts were seized up. I thought that's weird so I preceded to remove them and that's when my mind was blown!!! VW had the shafts in a plastic sleeve inside the engine block and the plastic melted around the shaf seizing them in place and that's when I gave up on the car and scraped it! I got sick and tired of that car!

Nice to see that there are people with heart like you!

Wizard, you're a very competent mechanic but I was pissed to hear about the compression test AFTER the expenses on the coil stuff! Proves even the best sometimes just don't work in order. Cheers anyway, keep sharing these stories.

Man... this is why I share your videos with my students in my automotive class. As a Automotive Technician with over 20 years of experience, this should be the standard in the automotive industry, great customer service, communication, and finding a solution even though it may take a while. I learned from you every time I watch your videos. My students are young and definitely are great kids (some are rough around the edges, lol), but they will see what a great mechanic will do to solve problems. Keep rocking Wizard 😎😎😎😎

I worked on an Audi A4 with that exact same engine with the EXACT SAME problem, I pulled the head and changed all the intake valves and put a new head gasket plugs and any other seals and decarbonized the intake ports and put it back together and 3 years later the customer is still driving it! You should buy it and fix it over a weekend and sell it!

I was actually saddened when my mechanic retired. I'm 59 and I knew him since I was 17 and he did a lot of things for me through the years. It's such a good thing when you can trust your mechanic to be honest and get the job done. And even some custom work too. KUDOS to you Car Wizard!

You are a fine fellow. When a car owner has a technically excellent shop with a conscientious owner, it is a blessing.

It's pretty amazing how just keeping enough oil in your engine makes such a big difference.

You are not just a Car Wizard, you are PEOPLE WIZARD as well!!! The world needs more people like you and Mrs Wizard!!! You guys are just Wonderful!!

An honest mechanic. Well done

This is lovely, I was going to offer to buy the car from her instead but I came late to the party. But I am glad you offered her a solution. God bless you

Sad story for the lady, but you’ve been honest with her and helped her out. We could do with a lot more people like you.

This Q5 is a perfect example of why I view VW/Audi the same way you view BMW. That said, I appreciate you for your knowledge and honesty in working with your customers.

Sir thx for a very honest story wish all shops work like you

I have a 2015 Audi Q5 that just came into my shop for the exact same reason. I will be sending the cylinder head to my local machine shop for repairs as it is the most economical solution. I have done several makes and models with same failures (mazda, hyundai, volvo) and have had great success with having the machine shop thoroughly inspect and replace worn components. All those vehicles are still on the road with 10s of thousands of miles on them since repair. That being said, I also have a 2017 audi Q7 with the 3.0t that just came in with same issue, except with this one, i found oil in the cylinder and advised the customer on a replacement engine

Wizard, you are one of the most genuine and authentic mechanics I’ve ever had the pleasure of watching. Thank you for treating your customers so well. And here’s to many more years of success for y’all!!

I love how well treat your customers, Wizard. Good man!

I just paid 1800 for a repair on my Mercedes, but it also needs an intake and timing chain. 100k miles. I'm trading it in as soon as I find the Toyota I want.

That was so GREAT and humanly of you to offer her a more than fair price for her to walk away with! Everyone deserves a break every once in awhile!

Greetings from Australia! I recently discovered your channel as my love of French cars directed me to the Citroen videos. The story of the AUDI is appalling that such an expensive vehicle should be rendered worthless like this. The way you handled the situation and did the best by your customer is amazing. Wizard you are a top human being.

This brought many Car Lovers to tears ... So much Respect , Appreciation & Honesty pour into repairing customers' ailing cars! Wish we have more Master Mechanic like Car Wizard! 🙏 Thank You So Much Car Wizard for being such a Good Person! 🌷🌿🌏💜🕊

I'm so happy this car in such good overall shape didn't get scrapped. I wanted to get a Q5 for a while myself, studied all I could on reliability, generally no one calls this second-gen 2.0T a bad engine, it's the first gen that bad. And I was looking at cars with 200+k km (130+k miles).

Your channel helped me find my wife's 2013 Sonata low on oil so I changed the oil, then sold it before it became a problem

I love the fact that you were honest and had empathy toward this customer. You identified what it would be like to scrap two cars and gave her a break, knowing you could recover your money. That to me is 'mega'. Our clients reward good honest service. Good on you.

$2500 is a good deal for you! I was ready to write a message that I will buy the car and drop an engine in it myself.

Thanks for being an honest auto mechanic! Do you know of a way to stop the keyless fobs from transmitting continuously? The vehicles that use continuous transmitting key fobs are vulnerable to criminals who use relay boxes to relay the signals from the key fob in your house to the vehicle on your driveway. The doors unlock without the key fob and the car is driven away by the criminal without the key fob. The criminals can also program blank key fobs to steal the vehicles. The stolen vehicles are driven to shipping containers, and they are shipped overseas by organized crime. The faraday pouches help reduce the auto theft risk, but maybe you know of a better solution.

My mom had a same year Q5 with the 3.2. we had it and ran it over 135,000 miles without any issues- there's a reason the only surviving Q5s are the 3.2s these days

Have been a long time watcher of the Car Wizard and this just really topped it for me, your honesty, integrity and respect for customers is just so awesome. Being a car enthusiast myself I know exactly how mechanical things can fail without warning. I certainly wouldn't touch one of these with a barge pole. If I lived closer you would be the only mechanic I would trust working on my vehicles, infact I wish I could clone the Car Wizard and have him here in my city! Total kudos to you my friend, keep up the good work!

You and Mrs. Wizard are such good people. I'm glad you came up with a decent solution for all involved. The world needs more shops and people like you. Be well.

I use to watch your videos in the pass, but for whatever reason I stop seeing your videos popping up. I am happy I ran into this one.Good stuff.

Some people just aren't fit to be car owners. They have NO clue what it takes to stay on top of basic maintenance.

The amount of passion you have for your business really shows in all your videos, but especially this one. Thank you for showing the world that not all repair shops are trying to screw you over. Keep it up!

Integrity and character cant be bought or faked. Respect to you and your shop for being honest and caring about your customers.

This happened to my B8.5 Q5. Started consuming oil at 120k miles then 1 quart/250 miles) eventually burned an exhaust valve. I had it towed home from the dealer and spent the winter replacing pistons, having head rebuilt and new timing. I eventually got it all running - with some help. Running great now. I don’t recommend anyone try it but I felt up for a challenge.

I am glad I ran across this video because I want be buying any Audi after seeing this. I am a Lexus, Toyota, and Honda guy because you can’t go wrong with those models. Mercedes, BMW, Infinity, Audi, Jaguar, and some others are not in the same class as those I mentioned when it comes to maintenance, resale, and longevity of use.

I wish I lived near Newton! I love this channel because the Wizard is just an all around good guy. No high pressure. No sleazy tactics. Just honest answers and great work. Trying to find someone like that isn't always easy. I can see why people ship their cars to Omega! Can't wait to see DanielSan's channel too!

This is the best video you have composed to date. Thank you for your compassion and care. There is a lot more to life than making the buck. You did a great job finding a way to make a terrible situation work.

Wizard, you are so ethical and honest and hardworking

You deserve all your success just for being honest and forthright. I wish more shops were like the Car Wizards. And remember like tattoos a good one is never cheap and a cheap one is never good. Fix it right or fix it twice or three times or...

And just like that this became my favorite automotive UKposts channel, you handled a terrible situation very well. I look forward to many more cool stories, and Citroen content!

Very Honorable of you!!

Good job Wizard! You have compassion and strong sense of what is right! How you handled this situation was very , very well and I am proud of you. I wish that all mechanics were like you and keep the videos coming!

Thats great of you guys to help her out like that. Many people don't have the means or the time to sell a broken vehicle. Glad it got more than the $400 she would've gotten

you are such a great guy! Props to you!

Those 2.0Ts are not all bad. The older CAEB ones that came with that generation pre-facelift Q5s and A4s (easy way to tell a CAEB is the plastic intake manifold) had a bad piston and ring design where a lot of them developed blowby issues, and consumed excessive amounts of oil. Audi had a TSB for them, where a full engine tear down was required to replace the pistons and rings, which fixed the issue. If the car was still under warranty then the customer's in luck, otherwise it was a 24 hour job plus parts paid out of pocket.The facelifted versions of those cars (2013+) came with the updated CPMA and CPMB 2.0Ts with the aluminum intake manifold, which were overall pretty good and reliable engines. Not much went wrong with them except for leaky water pumps, which are very common with Audi engines in general, but water pumps on these engines are relatively cheap and easy to replace. I have worked on probably hundreds of cars with the CAEB engine, and I have never seen one fail like the one in your video. I really don't think that is a common issue. But maybe people with really old examples of these cars don't bring them to dealerships, so I mostly only saw less old examples.

We need more people like Mr and Mrs Wizard in the world.

Love how ethical you are, and how you do your best to treat people as we should. Nicely done.

Love your videos, I have experience with the 2.0T . . . broken valves? Interference engine, timing chain tensioner and/ or timing chain stretched are very likely.

Excellent video, sir. And very well handled! I can't think of too many shops who would do that for a customer, shows your integrity and honesty. Glad you all were able to find an agreement and will look forward to Daniel tearing it apart on his channel.

The older 2.0t was a very problematic engine in all ways bending valves, oil guzzling,etc. The later ones are great it’s evident on the last q5 vid you did of the ‘19 with 200k miles.

I've worked on these Audi/VW 2.0T engines and have I seen many problems with the internal parts. My advice is to purchase a low mileage used engine and just swap it out. You're going to get much better results with a used engine than will rebuilding the cylinder head.

Btw, Wizard, some people work on camera, some people, some voices. Your advice on cars is tremendous. I can imagine that a lot of people want "in on the act" You are kind. Btw again, interiors? Well....I understand.

So happy I bought the Q5 in the diesel TDI 3.2! I’ve seen soooo many issues with these versions of this car!!

You're a legend, Car Wizard! What a nice guy and a shrewd businessman!

That was an awfully good solution to an insane situation. I'm glad the woman at least gets something more out of all this, and glad she's going for the RAV4. Agree though - it just really sucks that such bad luck strikes someone that doesn't deserve it. Would be cool if Danielson gets a channel too, I just hope (either way) that his rebuild of that thing doesn't turn out to be a bigger can of worms than he bargained for.

Thanks for being fair with the lady

good stuff, well u were explaining at the end i was thinking about the same thing u offered

I have a 2013 Audi Q5. Burned oil like crazy at 85k miles. After some back and forth with the dealer, Audi rebuilt the engine at no cost to me. Car now has 135k miles and running great!!!

Great video, appreciate the great work you do sir, your videos have been a further wealth of knowledge. I notice a pattern with certain vehicle manufacturers from you and over the years as being a shop and mechanic helper. Along with the experiences I’ve gained there and your videos I’ve become more savvy on what vehicles to deal with and avoid. Ive been contemplating buying a new gas 4 cylinder baseline Mercedes sprinter van, but based somethings you’ve pointed out again with a lot of the German vehicles has me rethinking