How to Connect ROG XG Mobile and Switch to eGPU Mode? | ASUS SUPPORT

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ASUS Support

ASUS Support

2 роки тому

The ROG XG Mobile (ROG External Graphics Extender)is the ultimate choice for flexible gaming and content creation.This Video will show you how to connect ROG XG Mobile to your ROG laptops, providing a desktop-class experience wherever you go.
www.asus.com/support/FAQ/1045...
#ASUS
#ROG
#Forthosewhodare
#ROGXGMobile
#GraphicsExtender

КОМЕНТАРІ: 100
@nlrhace4393
@nlrhace4393 5 місяців тому
When will you release an adapter from xg-mobile to oculink
@DeQoDeLiFe
@DeQoDeLiFe 2 години тому
Can I use it on my zenbook 15 flip oled? I wanna play games on it but it is limited coz it is running only on iris xe.
@enzoaranguizsanhueza6695
@enzoaranguizsanhueza6695 Рік тому
What if the ROG XG Mobile always notify me the list of programs still running? They are prccess of software in secondary mode, are very tiny stuffs like mail and browser (I close every single app except nvidia and windows defender obviosly). Can I use normally the ROG XG Mobile like a docker station (in white light mode) for mouse, keyboard and charging to doing easy tasks (videos, visits website, office). I need to know these things to prevent any damage to my rog flow x13, it's a awesome ultrabook! Thank you.
@asus_support
@asus_support Рік тому
Hi Enzo Aránguiz Sanhueza, It is recommended that you use the full ROG XG Mobile function properly without losing data when the red indicator is lit.
@IExSet
@IExSet 2 роки тому
That issue with connector latches, what if I would never lock connector ? Will it help ? If I am using desktop dock station, i don't need to move laptop (especially with external display and keyboard/mouse), so it is highly unlikely it'd be disconnected occasionally. ????
@asus_support
@asus_support 2 роки тому
Hi Ex Set, It would be connected if you don't move the devices. However, if you have any concerns about connector latches, please backup your personal files and send the laptop and the xg mobile to our local service center for further examination. Please visit our official website for contact info of our local service center.
@Starboy-op7ue
@Starboy-op7ue 2 роки тому
Hi, I bought the supernova edition 7 days ago and it was working like a charm. I even played games and it did well. But from the past 2 days, though the xg mobile connects to my laptop and the graphic card works, it doesn't charge my laptop anymore. Im only on remaining battery. Why is this happening? Please help
@asus_support
@asus_support 2 роки тому
Hi Starboy, Is it also no power supply while plugged in other socket? Did it occur after any update or settings changed? Please also consult the seller because you just bought it.
@Starboy-op7ue
@Starboy-op7ue 2 роки тому
@@asus_support yes, but the other standard power adapter works & charges when connected in the same port of the laptop. And yes Armoury crate & Windows had a few updates. Is there any way to fix the issue through settings?
@asus_support
@asus_support 2 роки тому
Hi Starboy, It seems there is something wrong with the power adapter. Please back up your personal data and send the laptop, xg mobile with the power adapter to our local service center or apply online RMA for further examination. Please visit our official website for the contact info of our local service center.
@sheydaalizadeh437
@sheydaalizadeh437 Рік тому
what if the the pop up message doesnt show up to accept?
@asus_support
@asus_support Рік тому
Hi, according to your question, have you make sure that your ROG laptop is powerd on and stays awake? Whether the indicator light on the connector turns white? Have you push the unlock switch to lock it in place? Please operate the steps again and confirm whether the issue still occur. Thank you.
@chrispitchforth621
@chrispitchforth621 Рік тому
@@asus_support I'm having the same problem .
@chrispitchforth621
@chrispitchforth621 Рік тому
Never mind. Found I needed to do an update to Amory Crate.
@tamasstrezi3873
@tamasstrezi3873 2 роки тому
Hello, another owner and another problem here! Connecting the XG mobile works fine, but the wired LAN and SD card reader does not show up consistently. Even after several connections and disconnections as shown in video, no change. Seems to only work from a fresh cold boot?
@asus_support
@asus_support 2 роки тому
Hi Tamas Strezi, Do you mean if turned on the laptop first and then connect the power cord & XG mobile, the wired LAN and SD card reader cannot be detected after inserted? even though restarted? but the wired LAN and SD card reader are working fine from a fresh cold boot? Are the BIOS and windows update all up to date? May I have the full model name such as GV301QC, BIOS version, OS version & OS build and version of Armoury Crate?
@unclepalp7048
@unclepalp7048 2 роки тому
when is the xg mobile launching in India? And what is the price going to be??
@asus_support
@asus_support 2 роки тому
Hi Uncle Palp, Please contact our local service center in India for further selling information. Thank you.
@MrSANS
@MrSANS 2 роки тому
Hello, how does rog laptop supports ROG XG Mobile? how about Zepyrus Series not Flow series ?
@asus_support
@asus_support 2 роки тому
Hi Mas Nico, ROG XG Mobile (GC31) only supports ROG FLOW X13 (GV301) series of gaming laptop.
@gigachad6306
@gigachad6306 11 місяців тому
Hey i was going to unplug xgm but it is only coming outside from oneside , one side is stuck in the laptop itself , what should i do Please help , thank you
@asus_support
@asus_support 11 місяців тому
Hi, according to your question, do you mean the XG mobile is stuck in your laptop? Have you make sure that you follow the steps in the video when you install? Can't you be able to disconnect the XG mobile? Have you make sure that you install the XG Mibile in the right port? Also, could you provide the product model and OS version? Is this the first time you try to connect the XG Mobile to the laptop? Could you provide the detail? Thank you.
@ScienceEnthusiast-
@ScienceEnthusiast- 10 місяців тому
Hi Asus Can i connect the XG Mobile with non Asus ROG laptop? I have a thunderbolt 4 port btw.
@asus_support
@asus_support 10 місяців тому
Hi, according to your question, ROG XG Mobile (GC31/GC32) supports ROG Flow X13(GV301/GV302)/ROG Flow Z13(GZ301)/ROG Flow X16(GV601) You can refer to the following link. rog.asus.com/external-graphic-docks/rog-xg-mobile-2022-model/spec/ www.asus.com/support/FAQ/1045151 Thank you.
@venonat80
@venonat80 8 місяців тому
Fantastic idea. Horrible connection and disconnection process. There should be a automatic first time “How to use” when you first plug in XG mobile. Took me hours to get it working and it took me another few days to realize I was disconnecting it improperly.
@asus_support
@asus_support 8 місяців тому
Hi, may I ask have you successfully connect the XG mobile? If you have any steps that you think is not clear, you can refer to the FAQ in the following link. www.asus.com/support/FAQ/1045151 Thank you.
@Chuchodtv
@Chuchodtv Рік тому
Hi, when i click the xg mobile icon, appear a windows with bitlocker drive encryptation information, not the ejection of the xg mobile. What i have to do there?
@asus_support
@asus_support Рік тому
Hi, may I ask it didn't appear "Activate the ROG XG mobile" after you plug in? Please make sure you follow Installation Step in the following link. Thank you. www.asus.com/support/FAQ/1045151/
@RB595
@RB595 Рік тому
Hi, What if there is a sudden powercut when the Rog Xg Mobile is connected? Will that cause any harm to the laptop or egpu?
@asus_support
@asus_support Рік тому
Hi, according to your question, After the activation process is complete, the connector status indicator will turn to Red. If the indicator turn into red, it means connection is complete. You can refer to the following link. Thank you.
@RB595
@RB595 Рік тому
@@asus_support what if there is a sudden powercut when the connector is red i .e. the egpu is connected? Will that cause any harm to the laptop or egpu?
@jopi4036
@jopi4036 2 роки тому
My rog xg mobile stays on white light when connected to laptop while in processing screen but never finished . So I don’t get red light confirmation
@asus_support
@asus_support 2 роки тому
Hi JoPi, May I have the bios version? Did you push the lock switch on connector to lock it?
@jasonwong7530
@jasonwong7530 2 роки тому
Same here
@chrislx777
@chrislx777 Рік тому
How if I'm using another laptop that don't have PCIe interface connector?
@asus_support
@asus_support 11 місяців тому
Hi, according to your question, may I ask do you want to connect XG Mobile? Could you provide your laptop product model?
@Jin044
@Jin044 Рік тому
When I plug in the ROG XG mobile, the popup to activate the system does not show up so I cannot connect. Ive never had this problem before, please help :(
@asus_support
@asus_support Рік тому
Hi, according to your question, may I ask whether the connector status indicator turn red? Have you try to uninstall and reinstall? Please follow the troubleshooting steps in the following link. Thank you. www.asus.com/support/FAQ/1045151/
@gray8192
@gray8192 2 роки тому
does this device only connect xg mobile via Windows asus software? can it work/connect seamlessly on Linux (e.g., Ubunti) OS? i'm planning on using it for ML purposes.
@asus_support
@asus_support 2 роки тому
Hi Andy Jeong, I'm afraid the ROG XG Mobile setup has been integrated into the Armoury Crate, and Armoury Crate is only supported in windows.
@mintlemon9377
@mintlemon9377 11 місяців тому
XGMobile Interface를 사용한 eGPU Station를 출시할 예정이 있습니까?
@asus_support
@asus_support 11 місяців тому
Hi, according to your question, please keep an eye on our website for any new update. You can refer to the following link. rog.asus.com/external-graphic-docks/rog-xg-mobile-2023-model/helpdesk_manual/ Thank you.
@pradisse
@pradisse 2 роки тому
Hello, I am a user of an asus strix republic of gamers, I consult because it has a fan that makes a LOT of noise at times and in very random ways, how can I control it only when necessary, in a game for example, not when I am watching one movie, that it makes no sense that it turns on itself
@asus_support
@asus_support 2 роки тому
Hi Pradise, May I have the model name and the bios version?
@pradisse
@pradisse 2 роки тому
@@asus_support Yes of course bro , Strix 15 gl503ge and the bios model is American Megatrends Inc. GL503GE.316
@asus_support
@asus_support 2 роки тому
Hi Pradise, Do you install ROG Gaming Center to change the fan profiles? www.asus.com/support/FAQ/1036501/
@pradisse
@pradisse 2 роки тому
@@asus_support I did not know that it was controlled with the mobile app, I put it 'silent' and for now it seems that it works, I hope it is not for a while haha, if it happens again I will return with more doubts, thank you very much for the help, see you!
@disa6824
@disa6824 2 роки тому
HI! I can't remove xg mobile from laptop. Did it by guide, but clips doesn't works both sides, and i cant remove xg mobile. Please help!!!
@asus_support
@asus_support 2 роки тому
Hi Dias Alimzhan, If the connector status indicator turn to white and you have pushed the lock switch to unlock, but cannot remove the XG Mobile from the laptop, please send the laptop and the XG Mobile to our local service center for further checking. Please visit our official website for contact info of our local service center.
@girinathprthi
@girinathprthi 2 роки тому
Hi, Can I connect ROG XG Mobile to an extension box? Is there any recommended UPS I can buy? There are too many power cuts in my area
@asus_support
@asus_support 2 роки тому
Hi Girinath Prathi, I suggest connect to a socket directly.
@carlcortez3489
@carlcortez3489 2 роки тому
Hello. Is this device compatible with the Asus ROG Strix g15 series?
@asus_support
@asus_support 2 роки тому
Hi Carl Cortez, I'm afraid it only supports ROG FLOW X13 (GV301) series of gaming laptop.
@carlcortez3489
@carlcortez3489 2 роки тому
@@asus_support Thanks for responding. I have one more question. Is it possible to upgrade the dedicated GPUs of the laptops that belong to the Asus ROG strix g15 line (or can you change the GPU of these laptops)?
@asus_support
@asus_support 2 роки тому
Hi Carl Cortez, I'm afraid the dedicated GPU cannot de upgraded.
@carlcortez3489
@carlcortez3489 2 роки тому
@@asus_support Ohh okay. Thank you for responding ❤.
@abdalrhmanyassin1893
@abdalrhmanyassin1893 2 роки тому
this idea is great, but why does this device support only this device ? this interface must be on all asus device
@asus_support
@asus_support 2 роки тому
Hi Abd AlRhman yassin, Thank you for your feedback and suggestion.
@user-vc3sp9ws7k
@user-vc3sp9ws7k 2 роки тому
My rog xg mobile icon cannot be click and there is no any reaction after I clicked the icon? what should I do and I can not eject it
@asus_support
@asus_support 2 роки тому
Hi 张文清, Please backup your personal files and send the xg mobile with the laptop to our local service center for further examination. Please visit our official website for contact info of our local service center.
@bandalero4724
@bandalero4724 2 роки тому
Hello, please tell me what could be the problem if xg mobile lights up when connected and immediately goes out
@asus_support
@asus_support 2 роки тому
Hi Bandalero, Please make sure your GV301 is powered on and stays awake. Please plug in ROG XG Mobile connector and then push the lock switch on connector to lock it to ensure connect properly.
@princeibeh30
@princeibeh30 2 роки тому
My xg mobile is doing the same. I’ve had no issues then when I powered on laptop today the xg mobile does not connect. It continues to power the laptop but the laptop is not finding the xg mobile. If I try to unplug the power source it lights red then immediately goes out.
@asus_support
@asus_support 2 роки тому
Hi @@princeibeh30 Please backup your personal files and send the laptop and XG Mobile to our local service center for further examination. Please visit our official website for contact info of our local service center.
@roberto01989
@roberto01989 2 роки тому
Such a great product :/ sad that after update from 27/01/22 it stoped working…. Even system reset don’t help :/
@asus_support
@asus_support 2 роки тому
Hi Exeloo, Do you mean the laptop cannot detect the xg mobile? May I have the model name? Does it occur after which update?
@jasonwong7530
@jasonwong7530 2 роки тому
@@asus_support I have the same problem
@YoutubeAitishnik
@YoutubeAitishnik Рік тому
Работает ли дискретная видяха ноута вместе с внешней?
@asus_support
@asus_support Рік тому
Hi, may I ask whether you want to add external graphic card? Could you provide your product model? Thank you.
@nikhildornala9575
@nikhildornala9575 2 роки тому
i dont have option of connecting that to my ROG Strix laptop, is there any other option to connect?
@asus_support
@asus_support 2 роки тому
Hi Nikhil Dornala, Do you mean there is no xg mobile option in manual mode with xg mobile connected? May I have the model name and the bios version?
@jasonwong7530
@jasonwong7530 2 роки тому
@@asus_support I have the same problem
@asus_support
@asus_support 2 роки тому
Hi jason wong, Do you mean there is no xg mobile option in manual mode with xg mobile connected? May I have the model name and the bios version?
@nikhildornala9575
@nikhildornala9575 2 роки тому
@@asus_support it’s ROG STRIX G512L
@jasonwong7530
@jasonwong7530 2 роки тому
@@asus_support yes,when I connected the rog XG mobile and light the white light,then I switch the button,the led light doesn’t switch to red light and the rog flow x13 doesn’t have any reply.
@iseptimus
@iseptimus 2 роки тому
I don't have the tray icon.
@asus_support
@asus_support 2 роки тому
Hi Paul White, May I know the bios version and which tray icon you mentioned in the video?
@eric131313
@eric131313 2 роки тому
mine is stuck into laptop and won't come out please help 😭
@asus_support
@asus_support 2 роки тому
Hi eric131313, Do you mean the connector status indicator turn to white and you have pushed the lock switch to unlock, but cannot remove the XG Mobile from the laptop? If yes, please send the laptop and the XG Mobile to our local service center for further checking. Please visit our official website for contact info of our local service center.
@Raven-qg5vl
@Raven-qg5vl 2 роки тому
Mine says please update bios but mines already 407
@asus_support
@asus_support 2 роки тому
Hi ツ Raven ꧂ Where do you see the update notification? May I have the model name such as GV301QC?
@Raven-qg5vl
@Raven-qg5vl 2 роки тому
@@asus_support it’s the model GV31QH before it has worked perfectly fine but I had to replace it in my local computer shop where I bought it but it has this error now
@asus_support
@asus_support 2 роки тому
Hi ツ Raven ꧂ Do you get the update notification when plug into the xg mobile? May I have a screenshot?
@Raven-qg5vl
@Raven-qg5vl 2 роки тому
@@asus_support where can I message you from.
@asus_support
@asus_support 2 роки тому
Hi ツ Raven ꧂ Pleas upload the screenshot or video to google drive or other cloud and share me the link. Please set it as everyone can access the file with the link.
@kenno99999
@kenno99999 4 місяці тому
Now how to update firmware and drivers xD
@asus_support
@asus_support 4 місяці тому
May I know which product you are using? If it's an ROG product, you can perform updates through the Armoury Crate & MyASUS. Thank you.
@agps4418
@agps4418 2 роки тому
Im getting mine in a few days and these comments are outright horrifying, because im in rural area. I hope it comes ok with no problems.
@asus_support
@asus_support 2 роки тому
Hi aGps44, Hope all is well.
@agps4418
@agps4418 2 роки тому
So far its great. One question though, if i use the USB ports for other electrical devices, would the power consumption impairs the performance of the XG mobile itself?
@asus_support
@asus_support 2 роки тому
Hi aGps44, The power consumption might be different on different electrical devices. If the device is mouse, I think it would not impairs the performance.
@agps4418
@agps4418 2 роки тому
@@asus_support thank you for your reply. So, a USB fan and a USB lamp would? 😅
@asus_support
@asus_support 2 роки тому
Hi aGps44, It is With an integrated 280W adapter that powers the ROG XG Mobile and laptop simultaneously, so I think the USB devices would not impairs the performance.
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