Sony WF-1000XM4 | How To Wear - Tips For The Best Performance and Fit

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Sony Electronics | Support (US)

Sony Electronics | Support (US)

2 роки тому

The new WF-1000XM4 truly wireless headphones feature industry-leading noise cancelation, but to get the best sound and performance the right fit is key. It also ensures your headphones stay in place when you’re on the go or getting into an intense workout. Hang out with Eric as he walks you through the steps to ensure a great fit for the best noise canceling and sound quality.
If you’d like to learn more about these headphones, please visit: bit.ly/WF-1000XM4
Or if you are interested in a Sony product and would like more information, you can speak directly to one of our representatives today:
bit.ly/sony_consultations
Top features of the WF 1000XM4 include:
- Industry-leading noise canceling(1) with new Integrated Processor V1
- Exceptional sound quality with new Integrated Processor V1 and supporting LDAC codec.
- Crystal-clear call quality, beamforming microphone and a bone-conduction sensor provide clear voice detection even in noisy environments
- Speak-to-chat technology automatically reduces volume during conversations
- 8 hours long battery with Noise Canceling
- IPX4(2) Water resistance
-Easy wireless charging with Qi technology(4)
-“Sony | Headphones Connect” App for Android /iOS
- Stable Bluetooth connection(5)
1.As of April 26th, 2021. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the Truly Wireless style of noise-canceling headphones market.
2. Protection assured against water splashing from any angle, excluding the sound conduit (sound exit tube), ventilation holes, and microphone holes in the unit (2 locations) of the headphones. The charging case is not water resistant.
3. Need to set the function to “Priority on Sound Quality” using the Sony | Headphones Connect app. Compatible devices supporting LDAC will be needed.
4. Charging pad sold separately. The charging case is compatible with wireless charging pads that meet the Qi standard. Depending on the wireless charging pad you are using, it may not be able to charge properly.
5. Interoperability and compatibility between Bluetooth® devices vary.
6. 8hrs (earbuds) + 16hrs (charging case ), total 24hrs when using Noise Canceling and Bluetooth® connection

КОМЕНТАРІ: 65
@Algormortis9
@Algormortis9 Рік тому
Thanks for the guide! I tried comply true grip tips but the original hybrid tips work better for me + are more comfortable. The foam doesn't expand too much
@Steve157Oh
@Steve157Oh Рік тому
I watched this and didn't think it was a particularly useful video but I tried it and... SUCCESS! I'm no longer questioning buying these glorious earbuds.
@brobob52
@brobob52 2 роки тому
Some sport tips or wing fit designed tips would be great.
@CeebraBeats
@CeebraBeats Рік тому
Hands down the best inears i have ever had. Good fit, super comfortable, dont fall out and the sound quality is godlike, not to mention the Noise canceling! They are expensive but def worth the price if your looking for top notch quality
@eson6776
@eson6776 9 місяців тому
*Warning* if you live in an area where you experience changes in season and changes in temperature, the foam does not last. I live in the North East (USA), and bought these in August 2022. Within 3 months, the foam tips started to split due to the cold. Good luck finding OEM replacement tips.
@M446
@M446 2 роки тому
Got these today fo they fit better than the previous sony wireless buds the other wireless one kept falling out even with the smaller ear bud attached
@martinagosincognito216
@martinagosincognito216 Рік тому
Small is not small enoght to fit in my ear, these buds are pretty uncomfortable.
@shiond123
@shiond123 Рік тому
In my case both small and medium fit, and they're both well measured on the app, which ones should I use?
@jamess43
@jamess43 2 роки тому
I wish Sony would sell replacement hybrid eartips. They will last 1.5 years?
@trent5501
@trent5501 Рік тому
Going from Galaxy Pro's to these Sony 1000XM$ is like night and day, the sound quality is fantastic and i have no discomfort with the medium buds out the box. im not even joking these it got to a point where i forgot they were even in my ear after an hour. comfort was my biggest concern with these and im not disappointed
@eric3672
@eric3672 2 роки тому
These are the bomb headphones...
@SonySupportUSA
@SonySupportUSA 2 роки тому
Agree!
@me_jt
@me_jt 2 роки тому
Where can I find replacement tips that are optimal for these buds?
@SonySupportUSA
@SonySupportUSA 2 роки тому
Hi JT, You can purchase replacement earbud tips for our WF-1000XM4 from this page: sony.encompass.com/search?searchTerm=+WF-1000XM4. You can also contact our Authorized Parts Distributor for any part and accessories concerns from this page: sony.encompass.com/general/Contact-Us. Hope this helps! Vincent
@me_jt
@me_jt 2 роки тому
@@SonySupportUSA Thanks but the link doesn't exactly take me to a page where I could purchase. Also, I should've mentioned, I need a more comfortable solution for ear tips. Love the earbuds, but the tips supplied are uncomfortable. The small is too small, and the medium fits but hurts after a while. Any softer solutions, or a smedium?
@SHISUI1185
@SHISUI1185 2 роки тому
I have medium sized ears and these left my ears feeling really sore and pulsing with pain after only 20-30 minutes. I tried getting used to these for a week but it didn't get better so I returned them. It's unfortunate because these ticked every box except comfort. Will be waiting for the next ones.
@addictedtomusic7416
@addictedtomusic7416 2 роки тому
I have same problem but ill keep them
@thedynamicd85
@thedynamicd85 2 роки тому
such lies. there's different tip sizes.
@SHISUI1185
@SHISUI1185 2 роки тому
@January's Gem I know and I tried all of them. The problem wasn't the ear tips, it was the size of the whole earbud that would put pressure on the whole part of the outer ear area
@thedynamicd85
@thedynamicd85 2 роки тому
@@SHISUI1185 oh okay. My bad.
@ericmiller1644
@ericmiller1644 2 роки тому
@@SHISUI1185I'm having the same issue and probably returning, which ones did you get instead?
@theholidayshow1026
@theholidayshow1026 Рік тому
Another tip if you use the small er tips and you can still hear a lot of noise concaellation there too small if the mediums you can hear barely anything just slightly than they fit
@thanhhungrestaurant8348
@thanhhungrestaurant8348 2 роки тому
Hi, Please help. What is that single "ding" sound that's going off intermittently while listening to music? I don't see any notification in the app. Thank you.
@SonySupportUSA
@SonySupportUSA 2 роки тому
Hi Reynaldo, We are sorry to hear about the issue you are having. If you hear a beep sound or "ding" while listening to music, please follow these steps to troubleshoot this issue and check if the issue is resolved after completing each step. -Using the Sony | Headphones Connect app, update the headphones to the latest version. -Update all music streaming apps to the latest version, and then restart the connected device. Note: Depending on the music streaming app, this issue can occur even when you are not playing music with the app. -Place the earbuds into the charging case, close the lid, and then wear them again. -Reset the earbuds. -Initialize the earbuds. 1. Set the headset into the charging case. Leave the lid of the charging case open after setting the headset. 2. Hold your fingers to the touch sensors on both the left and right units for about 10 seconds. The indicator (red) of the charging case starts flashing. 3. Release your fingers within 5 seconds after the indicator starts flashing. When the initializing is complete, the indicator (green) of the charging case flashes 4 times. REF: helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html Should you need further assistance, feel free to reply to this thread. Regards, Sam
@eric3672
@eric3672 2 роки тому
May be the adaptive control adjustment do to your environment changing. In the app you can shut the adaptive controls switching off.
@Riverpeth
@Riverpeth 2 роки тому
@@eric3672 100% this is what the sound is
@joshgarcia9502
@joshgarcia9502 2 роки тому
picked mine up yesterday and I am pretty upset. There is a spring or something inside my right bud that is resonating with voice and other sounds. Its like a metallic pinging sound its it makes them completely unusable for work environments. Its only slightly noticeable during music but sadly I purchased these for work and not music. I have done some reading on reddit and it seems like this is very common issue with the actual physical design of the buds and Sony has not yet to acknowledge this issue.
@SonySupportUSA
@SonySupportUSA 2 роки тому
Hi Josh, Thank you for purchasing the WF-1000XM4! And we're sorry to hear about the issue you're having. This is usually not the case for our truly wireless headphones nor the experience we want you to have. When you use the headset while you are walking or running, the sound of vibrations may be heard through your body, but this is due to the characteristics of the product and not a malfunction. If you hear buzzing, popping, crackling, pinging, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds, please contact our product support team via phone call or chat through this link for further assistance: us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam
@vinodkumarmiracle
@vinodkumarmiracle 2 роки тому
When its releasing in india
@SonySupportUSA
@SonySupportUSA 2 роки тому
Hi Vinod Kumar, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Jay
@ZBKN
@ZBKN Рік тому
Guess my ears are built different because no matter how much I twist them they always seem to stick out of my ear canals
@SonySupportUSA
@SonySupportUSA Рік тому
Hi NikoZBK, We're sorry to hear you're having an issue with the fit of the earbuds. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To obtain the best fit and prevent the headsets from falling out, please refer to this link: helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html Should you need further assistance, feel free to reply to this thread. Regards, Sam
@tiggmeck_1141
@tiggmeck_1141 Рік тому
Im using the smallest ones and they r barely in my ear at all
@maria-giulianalatini1724
@maria-giulianalatini1724 Рік тому
how do you turn the darn things on and pair them to a Mac computer?!!!
@weijie9851
@weijie9851 2 роки тому
Does this earbuds fit on small ears?
@SonySupportUSA
@SonySupportUSA 2 роки тому
Hi Wei Jie, thank you for your question. Yes. Our WF1000XM4 will fit on small ears. These headphones are supplied with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. I hope this helps. Regards, Erin
@maddyx3711
@maddyx3711 2 роки тому
Will this ever release in India? At this rate, the Sony WF-1000 XM5 would come out before the XM4 does..... sighs
@SonySupportUSA
@SonySupportUSA 2 роки тому
Hi Maddy :x, Thank you for your interest in the Sony WF-1000XM4! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Sam
@hellmanksingh7967
@hellmanksingh7967 2 роки тому
They’re releasing day after tomorrow
@mataio666
@mataio666 Рік тому
After I run the test it does not say if it is airtight or not. Just the option to test again.
@SonySupportUSA
@SonySupportUSA Рік тому
Hi mataio666 , Greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Jay
@mataio666
@mataio666 Рік тому
@@SonySupportUSA I'm in Canada but thanks anyway.....
@andrewinyyz
@andrewinyyz Рік тому
I really wanted to love these. As I travel a lot. I’m currently using the wh 1000xm3 over ear. And they have much better noise canceling. None of the ear tips included seem to fit properly! I used the Sony software to determine the right fit. And do not get the confirmation message on any size. Very disappointed.
@SonySupportUSA
@SonySupportUSA Рік тому
Thank you for contacting Sony support, we're deeply sorry for this inconvenience. We'd like to know more about the issue you're having and help you out. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US. Regards, Josue.
@amitkumarmodak6429
@amitkumarmodak6429 2 роки тому
We need stem design for India.
@brauliomarcial
@brauliomarcial 2 роки тому
💪💪💪💪
@Antoon55
@Antoon55 Рік тому
I don't get these to fit. I have to return them
@FilipEkberg
@FilipEkberg 2 роки тому
I'm surprised how extremely uncomfortable these are, I can't wear them for more than 10 minutes before it's painful. Tried the different size tips. Tried other brand tips (foam and silicone) but nothing seem to make these feel good in the ear. Coming from Galaxy Buds, I was hoping for a real perfect fit, but better sound quality. What a disappointment! Great video though :)
@RachitUpadhyaycloud
@RachitUpadhyaycloud 2 роки тому
I have been using Samsung's buds pro and all the hype got me to buy sony xm4. I have to admit, it seems barely any better than the buds pro. Infact, buds pro feels better in terms of fit, ANC and sound
@RachitUpadhyaycloud
@RachitUpadhyaycloud 2 роки тому
Touch functions are much better on sony compared to Samsung's
@shutomasi
@shutomasi 2 роки тому
@@RachitUpadhyaycloud The audio is significantly superior to the galaxy buds pro. It's not even up to interpretation.
@StraightNoChaser86
@StraightNoChaser86 Рік тому
@@shutomasi I have to disagree. Guess it is up for interpretation.
@davidmmuench
@davidmmuench 2 роки тому
Just like Comply foam tips, you want to squeeze the tips before you place them in your ears so they can expand in your ears for a more secure fit. Also the fit test is useless. If it recommends the small tips you lose out on bass and a fuller sound. But as with any TWS earbud fit and sound are subjective.
@joepublic8582
@joepublic8582 2 роки тому
For my ears the comply smartcore tips (round version) work well on most of my wired and also the xm4 without any pinching needed, never a seal or falling out issue, just pop them in, a slight jiggle about and you are set for the day. For me these tips work like a charm on the xm4 and I don't worry about one dropping out when I cough! I also find spinfit and fiio silicone tips work well too, but all ears are not the same, as you rightly stated. The stock tips that came with the xm4's didn't work for me, sad to say, uncomfortable and fiddly to use.
@jonathandileo818
@jonathandileo818 Рік тому
They don't fit me, what can I do?
@karlmuud
@karlmuud 2 роки тому
Call em Sony Ninjas. That's what they are.
@saulvargas9812
@saulvargas9812 Рік тому
Rip he said “wireless-freee”… good vidoe though thanks!!
@cooterhead_jones
@cooterhead_jones 18 днів тому
They are not as good as Bose ultras either noise cancellation or in comfort of fit. Not even close on either count. Sony LinkBuds S are far more comfortable.
@Kalijaa
@Kalijaa 2 роки тому
Yeah nah none of the supplied crappy foam hybrid whatever eartips stay in my ears at all. Wish Sony would have offered a different option too for these awful tips in the box.
@bksab
@bksab Рік тому
I love the features and sound but they really hurt my ears :(
@m.c5392
@m.c5392 10 місяців тому
Very problematic earbuds to feet
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