Humanity matters more than any material luxuries or perks that you provide your guests. Because we are people first, hoteliers second. If you can connect with your guests, you will always win.
A hotel is just a building. It can’t run itself. That’s what Bashar Wali does. For more than 20 years, Wali has been driving innovation in all facets of the hospitality industry at companies like Wyndham International, Starwood and Grand Heritage Hotels. As President of Provenance Hotels, he has crafted an assertive growth plan and developed strategic partnerships that have led to marquee collaborations with James Beard Award-winning chefs and alliances with preeminent developers like Woodbine Development Corporation, Bolour and Associates, GB Lodging and Thayer Lodging to expand the company’s national presence and grow its portfolio of owned and managed hotels.
Wali artfully balances this active focus on growth with maximizing the financial performance and market prominence of Provenance Hotels’ award-winning lifestyle properties in the Western United States. He is widely recognized for developing playful guest amenities like the company’s industry-leading spiritual menu and for inspiring the company’s partnerships with companies like Sub Pop Records and Salt & Straw. Based on the philosophy that it is personality, passion, sense of humor and sense of drama that differentiates Provenance Hotels from its competitors, Wali has perfected an approach to the art of hospitality that is as successful at creating memorable guest experiences as it is at putting heads in beds. Bashar Wali graduated from Johnson & Wales University with a B.S. in Hotel Restaurant Institutional Management. Officially he resides with his family in Portland, Ore. but can often be found jetting to new markets and kicking the tires on potential Provenance Hotels.
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx