Hello Hitesh, we are extremely sorry to know about the inconvenience. We request you to kindly contact us on our hotline at 1800 103 6286, and you shall be able to get connected to us. We provide help in English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Bengali, and Punjabi.

Thank you for letting us know, Keshav. Kindly follow the below steps if your device keeps restarting itself or turns off unexpectedly, one of the steps below may fix the issue. - Please make sure that the MIUI is up to date is very important. To do so, go to Settings > About Phone > Tap on the MIUI Logo > Check for Updates > Download if the update is available. - Stop the apps that you are not using. Go to Settings > Apps > Manage Apps > Select the desired app (there will be a blue or green dotted circle next to the app) > Tap on Force Stop. - Uninstall the apps that are stagnant or the apps that you don’t use anymore. Go to Settings > Apps > Manage Apps >Select the desired app and tap on uninstall. - Open the Security App and tap on Cleaner. Select the things that are not required and tap on Clean up. You will have options to clear all the cache files, obsolete files, packages, residuals, and other memory files. Once performing all the steps please observe the device for 1-2 days. If the problem persists, please reach out to us so that we can assist you further.

Hi Keshav, we regret the inconvenience caused to you. We understand that you are facing a lagging issue with your device. In order to proceed with the resolution and to understand the issue better, please help us with the below details. Kindly let us know the device model name, since when are you facing this issue, and if you have performed any troubleshooting steps earlier so that we can assist you accordingly.

@@RedmiIndiaOfficial My device details is given below Device name Redmi 11 prime 5G 6 | 64 GB variant This is my heartfelt request to resolve my problem as soon as possible

@@RedmiIndiaOfficial I facing this issue recently past 3 weeks

Hello Keshav, thank you for the confirmation. Let us take you through some troubleshooting steps first. 1. Check for the version of MIUI the device is currently on. If on an older version, please use the updater app and update to the latest version of MIUI. To check for updates, go to Settings > About Phone > MIUI Version logo > Check for Updates 2. Stop unnecessary background applications. Settings > Apps > Manage apps > choose the unnecessary app (there will be a green/blue broken line-circle or it will have 'Running' for app running in background) > Tap on Force Stop. 3. Similarly, you can also delete cache data by opening Security > Select the Trash Can Icon (Cleaner) and clear all unwanted things. 4. Turn off Auto Start for occasionally used apps. Security App >> Manage App>> Permission>>Auto Start >> Turn Off Auto Start. 5. Please be aware that certain 3rd party apps like anti-malware/spyware apps are known to slow down the performance of a device due to multiple threads running in the background always. So please do delete such kind of apps.

To @RedmiIndiaOfficial Redmi company, I told you about a problem a few days ago and you told me some steps, I followed them, the problem got fixed, so I appreciate you and another problem is coming in my Redmi 11 Prime 5G device itself. It is switching off itself and I have turned off the auto switch off function in my phone, still it is switching off on its own and no 3rd party app is installed. Finally, with folded hands, I request you from my heart that Please fix this problem by giving security update to this device. Your dear Redmi customer otherwise I will have to leave your company in future as soon as possible.

Good morning, we are sorry to know that you are facing a battery-draining issue on your device. This isn't something we would want you to experience. Kindly talk to us contact 1800 103 6286 hotline service which is available from 9 AM -9 PM. Supported languages: English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Bengali, Odia & Punjabi.