We appreciate this feedback and are happy to pass this along to our team. If you need assistance using your Square Terminal please contact support at 1800 760 137. We are happy to help!

Hi there. You do not have to use barcodes, although some sellers do prefer to utilize a barcode scanner. Square for Retail allows you to manually input inventory for your items as an alternative.

We want to make sure your reader is working! Please reach out to support, so we can investigate this further 1800 760 137, squ.re/3UrOctb.

The Square Reader is designed to be paired with either your mobile device, tablet, or the Square Stand, catering to your individual preference. To understand the process of pairing your reader with your chosen device, refer to the instructions provided at this link: squ.re/3d1zQw9. Meanwhile, the Dock for Square Reader is an ideal choice for businesses seeking a countertop payment station. This compact solution not only ensures continuous charging of your reader but also maintains a constant connection to your device for convenient accessibility during transactions. To view The Dock online, head here: squ.re/3HF3Z0c.

Depending on your shop you don't need money, put it on a tablet you got and just use pay to tap then get the reader for $60 when you can. Upgrade latter

You can use the customer directory to save the customer's email. Also, when you use a payment card for the first time with a Square Seller, you are asked on the point of sale device to enter your email address or phone number to receive digital receipts for future purchases made with this card via email or text message. At this point, the email address or phone number is attached to that payment card. If you provided your email address, you will automatically be sent receipts to this address when you make subsequent purchases with that card at Square Sellers without having to enter in your email address each time. If you have any other questions please reach out to support at 1800 760 137 or squ.re/contactsqsupport. We are happy to help.

@@squareau thx, assume the same applies to square reader? The only difference is that I will need to use my mobile to enter the details if I am using the square reader(at the point of sale), while everything can be done on the screen if using the square terminal?

Even if you're using the app on your mobile device instead of the Square Terminal, the steps will be the same for you within the app.

You can add discount to a sale as you're going through the checkout process. This article takes you through the process step by step: squareup.com/help/au/en/article/5362-apply-discounts

@@squareau I have the same question - I've just set up a test discount and it gave me the option to use a passcode, so I chose that option. However, there's nowhere to add what the passcode has to be and the link you provided 3 months ago doesn't provide the answer either.

When you mention that there's no place to add what the passcode is going to be, are you referring to the field where you input the name of the coupon code?

If you're registering as an individual with a hobby business, you can keep the ABN field empty, provided you choose "individual/sole trader" in the designated field below. If you encounter any difficulties, please don't hesitate to contact our support team at 1800 760 137 for additional assistance. Our lines are available Monday to Friday, from 9 am to 5 pm Melbourne time.

While the reader can be used with multiple devices, it can only connect with one device at a time. To connect your reader to another device, make sure to disconnect it from its current device. If you have further questions, reach out to us here: squ.re/contactsqsupport

Thats the problem i'm having it won't let me connect to other devices that have the app even though the bluetooth is off on the one it's usually connected to @@squareau

We want to make sure this being resolved, and your reader can connect to other devices. When you have a moment please reach out to support, so we can help, squ.re/contactsqsupport.

The Contactless + Chip reader stays connected to your device, so you’re always ready for your next sale - whether it’s in 1 hour or the next day. You don’t need to pair the reader for each use. For more details on the Contactless + Chip reader, please visit the Square Shop: squ.re/2x1hCmE

Great question! At this time, the reader can be paired to one device at a time. You can learn more about the Square Reader specifications here: squ.re/3QTwk75

A charging cable is included with the Square Reader. Your customer will be prompted to enter their pin on the screen if the transaction requires it.

@@squareau ok got it! Thank you 😊

You can disable the developer options from the Settings section of your device. Usually this can be done via your phone Settings > Developer Options. If you're unsure, you should be able to find this by googling your phone model + disable developer options.

Yes, you can use your phone's hotspot to connect the Square Terminal to the internet.

Thank you once again for bringing this to our attention. We have sent you some information in response to another comment you made, but if you need additional assistance with your Square Reader, please don't hesitate to contact our Support Team here: squ.re/3AWfZs2. They will be more than happy to assist you further.

No reply from Square reader

We apologize for the difficulties you're experiencing while setting up your Square Reader. We're here to assist you! As demonstrated in the video above, the top of the Square Reader is identifiable by its white colour with the Square logo in the centre. The bottom side of your reader will be a slightly darker grey. If you're encountering issues with pairing your reader for the first time, please refer to our troubleshooting steps available here: squ.re/3OGI8qv. If you require additional support, don't hesitate to contact our Support Team by clicking here: squ.re/42VcPyZ.

Great questions! To learn how to configure your printer station settings, take a look at this online guide: squ.re/3OcoDWc. To view a list of compatible printers, head here: squ.re/3dFxKCb.

We'd be happy to help - please give us a call on 1800 760 137 (Mon-Fri, 9am-5pm AEDT), or send a direct message our Facebook or Instagram pages so we can take a closer look at your account and how you've set it up.

It sounds like you've accidentally signed up for a Square account in a different region. You can use this sign-up link to create an Australian Square account: squ.re/3yF4unR

You can manage your tax settings via your dashboard. Learn how here: squareup.com/help/au/en/article/5061-create-and-manage-your-tax-settings.

@@squareau Can you advise me how to do refunds?

Of course! Get started issuing refunds here: squareup.com/help/au/en/article/6116-process-refunds

@@squareau thank you 🥰

You can manage your payment types directly from your device using these steps: squ.re/3EWNHzp. Each time you process a payment with Square, your customer has the option to select their preferred payment type from the checkout screen. Regarding manually applying card surcharges, we've included a guide and video tutorial in this Support Article on how to best manage and edit your Sales Tax settings: squ.re/3PsblFU. If this is not what you're looking for, please feel free to send us a private message on Facebook with some more information, or reach out to our Support Team directly for further assistance with this: squ.re/3AWfZs2

Square Terminal connects to the internet via wifi and doesn't have sim capabilities.