The luxury of having 4 engines. With one engine out..."I'll have a chocolate."

I’m not a pilot, but can tell the level of clear communication and professionalism in the cockpit is outstanding 👍

I’m so impressed with how professional & calm the pilot & first captain were. It makes me feel more comfortable about flying.

Being so competent at your profession that you have time for Chocolate while having an Engine Failure. Impressive Captain.

This should be a commercial for a Swiss chocolate company. "We've lost one engine sir." "That sucks. Care for a chocolate?"

Impressive how honest and transparent Captain was with the passengers. They were told everything the crew knew.

Now THIS is how true professionals react to a problem. See the checklist, talk to each other, work the problem and find a solution. Of course when all of that is done, eat some chocolate. You live to fly another day.

The Swiss! They stay totally cool in this situation and communicate really well. I love how the captain did a detailed PA to the passengers. I am German and live directly at the border to Switzerland, so I understand what they are saying. Swiss German is a lot different from normal high German language. "Engine drüüüü...."

If the Apollo 13 Crew were Swiss: - "Okay, Houston, we've had a problem here" - "Would you like to declare an emergency?" - "One moment, please. Guys, can you check how much chocolate we have on board?" - "Enough for the next 3 days" - "Houston, negative, no emergency, we still have chocolate. I repeat, no emergency."

honestly i hope every flight crew works as good as this one, while the captain is making the final call he is getting every ones input to work out a solution. calm and collected

“How much fuel do you need to dump” “53 tonnes” That’d fill my polo up a fair few times 😅

For those saying what's the big deal about losing an engine, the pilots don't know what's causing that. Could be issues in the fuel system that could then affect other engines, so they do have to take this very seriously. Obviously, this is not an immediate and critical emergency but they need to treat this as a situation that could turn into a bad situation any moment. Great to see the calm decision making and debugging of the issue. Textbook cockpit resource management in this video.

Moments which excited me: 3:11 Taking First Officer opinion 9:31 Let's summarize 10:35 Let's have chocolate

10:30 *Engine fails* Pilot: "I'll have a Schoki". Most swiss thing I could possibly imagine to see :D

I watched this video in a reduced way another time! And I was impressed by how a well-trained crew does an extremely perfect job. The calm and tranquility of someone who knows exactly what he is doing!! This makes me love aviation even more. Trusting that when entering an aircraft, knowing that Pilots, co-Pilots and crew are there to guarantee a smooth and safe flight. Congratulations to everyone involved!

"Kaffee! Also wenn du noch Strom auf der Maschine hast" 😂😂😂😂

Mit dieser Crew würde ich um die ganze Welt fliegen. Cool, überlegt, professionell. "Operationell keine Hexerei". Und im richtigen Moment schnell ein "Zuckrstössli" - geniale Truppe.

"Our engine is off but there is no reason to be concerned...btw were all out of coffee" Passengers: AHHHHHHHHHHHHHHHHHHH!!!!!!

Just goes to show how well trained these pilots really are and how safe flying is.

Herzlichen Glückwunsch an das gesamte Team, äußerst kompetent, besonders in diesem heiklen Moment. Ein Beispiel, dem man folgen muss!

its incredible how these amazing pilots are in complete control of the aircraft situation plus and remain in that state emotionally and physically control..real professional and real safety is paramount. hats off to the pilots....gratitude and utmost respect from Austrailia :)

53 tons of fuel for Swiss Air - no big deal. But what if this was Ryanair or Wizzair? Pilot - "what fuel jettison mean? I never seen that button"

For those non-German speakers I recommend to turn on the subtitles, it will make perfect sense. Take 2:05 for example: ''Poppy to fish moments to fish swim electrical force off engine oil temperature instructors'' See.

ATC: Are you declaring an emergency? Pilot: Negative, we still have chocolate. We are declaring a pan pan due to caffeine dispenser outage.

A post flight engine analysis revealed too many chocolate wrappers clogged the turbine fan.

Funny, the Swiss people can speak clear English but no person can understand the German they speak ))

That was awesome!! Anyone who is anxious about flying, should watch this video. The crew did an incredible job. Thank you for sharing this video. 👍👍

AWESOME work, my mate next to me (who doesn't have YT account, although just retired for ATSB as senior investigator said following) Brilliant, probably one of the most professional responses to such an in air incident I have seen on video. The one thing was very impressed with and what others here probably don't realise is the actions of that third persons in the cockpit standing behind the pilot/first officer. AT NO TIME did he leave the Pilot and Co pilot to deal with the situation themsves, instead he stayed there with them in the cockpit immediately ready to assist should it have turned into a major situation. The captain is brilliant as he called apon him even explained to him the situation 3:10 where most others (from certain other airlines) wouldnt have for fear of their pride. Apon being briefed by pilot, he immediately himself checked the situation to ensire nothing was overlooked. At 3:50 he started with a visual check, then without hesitation picked up manuals and started troubleshooting performing his own visual checks of guages and buttons to ensure nothings been overlooked. All the time of the incident he was there troubleshooting in the background with all the emergency manuals allowing Pilot and CP to continue flying. During this, he was continuously overlooking the situation, watching gauges, and watching the pilots inputs 8:15 to ensure all requests were being undertaking and performed properly. AND what many people won't realise, he was also checking and watching over BOTH the pilots demeanor and speaking with them both regularly so as to ensure neither was too highly stressed and about to panic and do something stupid where if he did notice any agitation or stress of either the Pilot or Co pilot, he would have asked them to take a break and swapped seats. There's been so many incidents happen and planes crash where a pilot has been just fine one minute, then click fingers and gone into a panic attack mode and put their aircraft into dangerous situations. Here, all three performed and acted to the incident in sheer professalism and I would happily put my family on any aircraft they were Piloting, Well done guys/gal.

2:45 "ELEC" = "Elechhchchchchchchchchch!" :-D Geil!

Very professional cockpit management. Note the pilot included the FO in all the decision-making.

"Would you like some coffee? " "Yeah sure, if we still have power on that machine" 😂😂😂😂

04:25 the way he says “ELEC” makes me chuckle.

12:51 "Time for a chocolate" Swiss pilots :'D

Handled with typical Swiss precision and efficiency. Notice the excellent interactions between the captain and first officer. Every move documented and agreed upon. That's CRM in action.

And thats why flying is the safest way to travel. Most people cant even imagine how many hours of endless training is needed to fly those planes around the world. But those endless training leassons pay off as you can see. The calm and professional reaction to this unlucky situation is just marvelous. Well done!

What a professional crew, this video was the perfect antidote to all the plane crash animations I've been watching. They're strangely addictive! The English, auto-generated subtitles are 'interesting' though!

Leslie Nielsen walks in... I just want to let you know good luck and we’re all counting on you

Any one else found the editing part on this video phenomenal?Amazing job editor :D

Really interesting watch. I’ve just finished ATPL ground school and there’s so many CRM and tech examples that resonated with what I learnt in ground school. Even small things like disconnecting the IDG - the Captain made sure there was mutual agreement to push the disconnect button because once it’s disconnected, it cannot be reconnected until back on the ground by an engineer. Fantastic co-operation by all involved… and even time for a chocolate! 👍🏼

Absolutely and totally professional, I do love the way that the Swiss pilots handled this with care and total calm.

Amazing video...more suspense than those bullshit hollywood "thrillers". Real people dealing with potentially deadly problems....in a cool, calm, and collected fashion. Respect to the flight crew for handling this issue as professionally as possible. Thank you for sharing this!

13:44 „ haha mir sind Guat junge“ ich schmeiß mich weg 😂😂😂

The head of the flight attendants is a perfect support: Smiling, having a good mood, handing out sweets; he was literally an oasis of peace ✌🏻 ☺️

How Calm & Passions all crew members are.... This was Testing time.... Proud of u all.... Bravo

"Schmeißen wir den 3. Engine ab, oder?" Schweizer sind selbst im Notfall die Gechilltesten xD

Textbook Team Resource Management operation in the cabin. Captain & co-pilot talking at the same level (no questioning or arguments), captain accepting corrections from being on the wrong page and summarizing with co-pilot of the situation and what the plan will be next. Conversation in the cabin was all business and focused on the operation of the aircraft (side from the chocolate and coffee). Pan Pan Pan declared at the right moment after all evidence was gathered. Excellent.

Dude.....heroes and true professionals! No fear just calm and collected. Wow! Just wow. I was comfortable flying before now I'm extremely comfortable flying! Pilots....unsung heroes! Not to mention air traffic controllers, wow the coordination!

What so good about this whole video is the crew clear communication. At every step they are making sure excellent coordination with each other. Even the captain takes the help of first officer to insure cross check his actions. In our Asian countries it’s the opposite the captain makes sure junior senior thing exist communication is not made clear intentionally by the senior. A depressed working environment.

The captain I've been watching for a while, very patient and very professional

Very calm and cool and collected, very professional.

I always watch Swiss Air I love the videos. The captain and crew always are calm and communicate with one another. I love the communication between the captain and first officer. This is the first time I’ve watched an emergency flight Visio. Swazi Air you are terrific. I’m afraid to fly but have flown several times. I would fly with captain and not be afraid after watching this video. Everyone take care and be safe. I live in Oregon USA. 🥰💕🙏🏻🌺🌈

A textbook example of good cockpit management. Not a move made, without consultation and consensus.

It's amazing how calm these people were. I guess that's why they say it's safer to fly on a plane with skilled pilots than you driving your own car.

Cool, professionnal and smooth. Shit happens, unfortunately, but these guys make me feel safer for my next flight.

As a German I can tell you I understood as much as anyone here.

As a swiss person, I understood everything. The communication was very good between everyone. Pretty sad they couldn‘t do their flight but safety first. Guet gmacht!

Do you declare emergency? Affirmative! We are out of chocolate!

10:49 i like how he pauses to consider what he's going to say before operating the phone. Better than an announcement with lots of ummms and errrs from making it up as he goes along.

This is called a good airmanship and as well situational awareness❤️

You guys & lady are just so amazing 👏..It was like a walk in the park for you is how it looked. I'm so happy for your professionalism and you and all your passengers are safe and well ❤AMAZING 🌹🇬🇧🍺

I'm german and I would be completely lost without the english subs 😂

I like seeing professionals at work.

This is a perfect example of CRM (Crew resource management). Fly the aircraft, clear communication between pilots, and a well thought out plan. Great job

Love the CRM here, it's obvious that the Capt. really want the input from the first officer, not just asking because he "should", even though he is a very experienced pilot.

perfect example , training takes over , fall back on procedures , remain calm and handle the situation.

One of the most calming captain announcements for an engine problem!

The auto-generated captions are hilarious. When the co-pilot spoke it translated to "my seatbelt loves me at the moment" Then it said "day-trader!"

Excellent communication with the passengers and best possible service to solve the issue by getting another plane. Kudos, Swiss!

At first I was wondering why the pilots kept clearing their throats of phlegm but then I realized that they were speaking Swiss-German.

Herrlich, dieses Schweizerenglisch...! Ich lebe auf deutschen Gebiet vor den Toren von Basel und habe eine kleine Ahnung, wie unsere Nachbarn manchmal so ticken... Und gerade für ihre Ruhe und Besonnenheit, auch in brenzligen Situationen, mag ich sie so sehr. Da haben wir Ölübertemperatur im Triebwerk " Drü ", trennen es von den restlichen " drü " und bevor weitergeschafft wird, bestellen wir uns erst einmal einen Kaffee und genießen ein Stück " Schoki ". Ich musste echt schmunzeln. Und das nicht nur einmal... Zu geil einfach!!!

"Captain, we lost hair dryer #3"

Captain and co pilot have nerves of steel , such calmness in the cockpit in a very dangerous situation, I must commend this crew on their professionalism

Shut No.3 Dump fuel. Eat chocolate.

Always those pointless Airbus vs. Boeing comments. 99% of the people here don't even know what they're talking about.

Cool, calm, collected and collaborative. Despite not understanding their language, easy to watch. Such a beautiful day for flying.... pity about the engine. 🇳🇿🛩🛩

The pilot starting his announcement with I don’t have good news for you and then continues to say engine failure. That is enough to make me pass out.

Steps yo follow when you loose an engine. Step 1. Drop fuel Step 2. Eat chocolate

Are they speaking or clearing their throats?

The captain Thomas Frick is now the COO of Swiss International Airlines

So professionell und mit der Hilfe von guter Schweizer Schockolade "wotsch au es Zuckerstoessli" war diese Situation wunderbar gemeistert. Hut ab!

Airbus A340 EMERGENCY - Engine Failure Guten Abend zusammen Sehr gute Bilder@@

This explains why Swiss pilots use waterproof mic.

11:30 "....we start to work now on the PROBLEM".....not the best choice of words .... makes the situation sound like a PROBLEM and rather than just a diverted landing because of a mechanical and safety issue.

Very calm crew.. an interesting look into an emergency above the clouds.. 30,000 feet up, maybe?? Great crew.

Turns on subtitles: "Give me a moment with the cynic lobster." Aaalrighty.

I really like how calm they are. This is professionalism at its very best. Well done, Swiss!

Ein sehr professioneller Ansatz! Ein wunderbares Beispiel für uns alle! Absolut fantastisch! 👏👏👏👏👏🌹🌹🌹🌹🌹🌹🌹🌹🌹🎩🎩🎩🎩🎩🎩🎩🎩

As a passenger, I'm not sure the first words I want to hear from my captain are "Ladies and gentlemen, unfortunately I don't have very good news about our flight ..."

Vielleicht hätten sie dem Engine No.3 auch eine Schoki anbieten sollen?

True professionals. Yet we pay bankers more than these people?

Great to see such a positive outcome no crashing and everyone walked out off the aircraft unharmed. Great work to the whole team leading with the captain!

Absolute professional crew ...amazing video and thank you for sharing it!

this is so awesome and spectacular for both of these pilots remaining so calm and able to handle everything with a cool head and still be able to have smiles on their face..so proud of them..this was awesome.

This is textbook CRM (Crew Resource Management), perfectly executed. Those who comment otherwise don't know what they're talking about.

Thanks for keeping it in English on Atc. Helps everyone else know what’s going on 🙄👍👍

Super Arbeit der Crew! Dieses Video habe ich schon sehr oft angeschaut. Happy Panding allen!

This is the very definition of professionalism and calm under pressure.

What a great calm and professional job by the crew. The pilot certainly knew his stuff and the co-pilot looked concerned but she was calm as well.

Very good CRM and calm working through the issue. 👍

True professionalism…..’engine fault’ remain calm,seek advice and make a decision and stick to it. Aircraft safe,crew and passengers safe 👍🏼