I'm a little confused. Why would moving your ant+ stick help with a bluetooth problem?

And remove iPads, mobile phones and anything that use Bluetooth/Wifi signal from your pain cave.

Let me know it goes. All failing, switch over to Bluetooth.

@@gplama yeah well that's a different issue. My laptop does have Bluetooth 4.0/LE, but the option to "Allow a Device to Connect" is greyed out. This might be because it's a work-issued laptop

@@gplama Ok so after trying Channel 3 on the WwiFi, I thought after 40mins into a session, it was finally resolved. Sadly it wasn't the case! Do you think it will make any difference trying Channel 1 or 2? I'm starting to think best case the new Garmin ANT+ I purchased might be faulty or worst case, the ANT+ on the Kickr is faulty.

Thanks scotty which did you buy...I saw the the 3 that llama was speaking about😉

I do have one but maybe bit old 3rd yr on zwift

@@bubblepeanut which what? ANt+ dongle? if so it was just a cheap one off amazon

Impossible to know what's going on without seeing the logs and doing some lower level debug. Get onto the Sufferfest team and see if they can help out on this one.

Shane Miller cheers, was planning to send them the log file so will get on it! Always fun when a VO2 interval doesn't release before the next one starts :-)

Not something I've come across in the Lama Lab with a ton of dual combinations of trainers/bikes/power meters/PC/Mac/AppleTV, etc. The only time things go screwy is when one user pairs to the wrong device. One thing I can suggest on the NEO is to disable speed/cadence within their utility app (I believe the v2 has this option...) that'll reduce the chances of something hijacking/messing things up. That'll leave BLE and ANT FEC from the Neo 2.

@@gplama Thanks Shane I'll give it a go with the utility app. Appreciate your time.

One for Wahoo Support. We use two trainers in the Lama Lab a lot, and have had up to 12 in the same room/location at the same time working. As long as the pairings aren't mixed up then this tech is designed to work near other devices.

Neill I know this is old but did you ever fix this problem? I'm having exactly the same issue where the HR drops to about 70 after approx 70-80min of riding on Zwift. Tacx vortex then doesn't looses it's smart control.

+Stewart Summerside Have you tried the other six tips? Best bet it'll be one of those.

I haven't yet but next time I go on I will try your tips 😊

Stewart Summerside you had any luck sorting this out?

paul dav​ yes mate all sorted thanks

What did you do, just got a SNAP17, never a dropout with my old Vortex, nothing but dropouts with the SNAP, same hardware for both. Followed Shane's tops and still have dropouts :(

Yes. 2.4GHz on Ch10 is pure evil for ANT+. 5GHz the answer for sure. 👍🏼

One for Zwift to have a look into. They should be able to review the log files on both machines to see if anything is changing at that 20min mark. Personally the only time I've encountered this is when someone pairs the wrong controllable trainer by mistake. BLE and ANT+ devices can (and should) exist in a shared environment. One for Zwift Support to shed more light on with your setup though.

One for JetBlack support. I’m not across their support for different Android hardware types.

Low battery maybe? Hard to know what it might be.

There's no wired option that works at this point in time. (Aside from Computrainer... but they're long gone). Try Bluetooth as an alternate.

Because it's not a good advice. You need to check how many Wifi signals travelling are there in your room and use the non-used channels. In android you have a free app: Wifi-analizer that gives you that information. The real "trick" you can do to improve signal quality -but losing speed- it's changing the Wifi protocol form AC to N will give you better signal. I even used Wifi G in houses with a lot of signal problems.

Modulation75 No, it’s good advice. ANT+ uses 2457 MHz, which means 802.11 channels 8-12 will almost certainly interfere with it.

same

Yes. ANT signal drops won't cause a screen freeze. That'll be system related.

The bluetooth losing connection makes Zwift freeze. Happens with X50BS Sony Bluetooth headphones. So, it can be related to signal lost with ANT+ too.

Update firmware (if you haven't already). I've never known BLE to be that unreliable with the Kickr(s). The ANT+ signal has been known to drop on 104/208 second intervals for other reasons.... not BLE.

Shane Miller i am having the same issue, ie power drop outs, since I updated the firmware on Monday followed by a spindown. Mine is a May 2017 machine. It has worked without issue since May so this is somewhat strange. Am using all the same equipment-laptop etc. Any suggestions?

Hi Milo. I had the same problem. Make sure when you log onto Zwift, check your power source is connecting to the right "Wahoo Kicker" - I select the fe-c option and that fixed the problem for me. I hope that helps!

+Desron Clarke Best contact Zwift support or have Apple look at your Mac. Could be any number of things and both those teams should be able to pinpoint it right away.

There shouldn't be any issues rebroadcasting HR from a Garmin watch to Zwift.

Im getting so PO'd, my dropouts average one per minute, Zwift is my favorite thing to do and Im about to give up.

@@willmoran105 no dont give up ....I've revamped apple TV and new hdmi lead...game changer 👍

Ping Zwift Support

Best ping Zwift Support.

Some Garmin wearables have a HR broadcast mode. At present I believe this is ANT+ only, and you need to start a 'virtual run' to have it broadcast over Bluetooth.

@@gplama Hi at gain thanks for the quick answer, I did see my HR and also my watch to broadcast my HR but still nothing shows ... About the virtual run, it's like a indoor cycling activity option ... Cz otherwise the only solution I've been given it's to buy a ANT+ UBS Key from Tacx itself ... it's that what you have ?

@@IsmaelDiazIAGoupeFinancier If you're using a PC or Mac then any ANT+ USB key will work.

One for Wahoo or Zwift Support.

One for Zwift Support.

Check battery levels, update firmware, maybe try a different head unit. Then contact Rotor Support.

Clear up the 2.4GHz space. Switch to 5GHz wifi on devices that support it.

@@gplama cheers Shane👍

It depends.... it'll help with low powered USB ports, but not with wireless interference in the 2.4Ghz range.

I've heard of this... and as a tech, I'd like to know why AV would cause issues with ANT+. Scanning of the DLL / memory / ? .... as a Cyber Security tech turning updates off is a really really bad policy.

My apologies . Sorry I have contributed with possible misinformation . I should have expressed myself better. I am no tech . I really dont know what happened but it happened about two or three times. And the last time it happened I observed there was a AV message window open. I cant remember the text, I think it was related to updating , doing an update, asking permission to update or asking when to update or something like that.. And so I jumped to conclusion that it had something to do with it. I read online and somwhere someone wrote something in the line of AV being a problem and even recomending shutting it down temporarily while zwifting. For a couple of times I turned it off during zwift sessions. Felt kind of weird. Then I unboxed updates for a while during the sessions. . Lately I have been ticking in the run silent box and choose for how many hours. Dont know what it means though and I dont think that box was even there back then? Could be wrong on that an maybe its all superstition. I just did all I could imagine would have an effect after getting drop outs and getting droppped . After this I have more rarely had dropouts occur and not in a similar way with simultaneous all sensors drop pwr hr cadence like I remember I had then. But to be fair I have also done the other things you mentioned, removing ant agent, put platic bag over antenna, swithing wifi channel. Switched USB port, using active USB cable . And I am even running the computer straight off its own a Lan cable. These things can make me desperate. Thanks again !

All good. I've seen people say the same thing fixes ANT+ issues (AV scanner). There might be something in the libraries or system resources it uses that gets caught up with some AV, not sure. One interesting tip I picked up from the Vegas event was to lift the ANT+ USB stick up off the ground by a few inches. The theory being it'll give it a few more degrees/radius(?) of opportunity to pick up signal with the antenna. Yet to test/try this myself. Could be why the TACX ANT+ USB dongle is mounted upright on their product.. hmm... all interesting stuff.

Thanks Shane, funny about the angle and tacx dongle. Should be a reason for the design? I havent tried the tacx but I put my Ant antena stuck into a empty duct tape roll to get some angle on it. Not sure if it matters though ? I have been considering to buy a tacx antenna a couple of times . I havent googled it for a while but before buying the active cable I couldnt find any clues online if it was better or not, and some where advocating active cables so I went for that. Would love to see a zwiftaliser drop out file on theese things but it takes a lot of time and effort and money to find answers. Thankfully there is your channel and Dc rainmaker giving us some free info. Keep it up mate! Much appreciated!

You didn't specify the problem though...? No connection at all? Drop outs? What platform (Zwift?). Are you running a HDMI cable anywhere near it? Have you tried Bluetooth?

@@gplama I ride Zwift, I just got back after a 6 month hiatus. New Kickr Snap trainer. I average 7-8 wifi dropouts every 10 minutes. I purchased a new ant+ and cable, still have drop outs, purchased a powered cable, still have dropouts, replaced the router with a new one, still dropouts, took my Apple Watch off wifi which I was using as a heart rate monitor. Im on channel 159 and I went to advanced mode and I put it on channel 140 and no luck. my router is both 2.4 and 5g and it appears to be running on the 5g signal so im not sure if channel 1-3 is compatible. Ill be riding uphill, I count my pace which is always around 80RPM, but the Zwift companion app shows about 64RPM, then if I attempt a hill, I watch and the rpm drops slowly to about 24RPM before working its way back up to about 64RPM even though im pedaling at the same pace. I checked for firmware updates today, I calibrated at least 6 times, I quit the ride after 45 minutes. I asked Zwift to take the Snap back and Ill but the wheel on trainer, I just dont know what to do at this point. My old router and TACX vortex were older but actually worked better, never had a dropout, rode to level 40, got the Tron bike etc, its just discouraging . And Yes IM running it through bluetooth which ive cycled on and off several times along with the router and Kickr. sucks being me I guess. : /

@@willmoran105 Wifi dropouts, or ANT+ drops? .... but then you say you're running it over Bluetooth? I'm a little lost in the setup.

@@willmoran105 I feel your pain mate. It's so infuriating when we spend good money and things don't work and it all gets too hard!

@@gplama hey Shane, can you elaborate a little further on your comment above about HDMI running anywhere near it? Where I set my trainer up is near my TV and Amplifier etc. I have a HDMI cable running from the Amp to the TV. Are you suggesting HDMI somehow interferes with ANT+?

Contact Zwift Support.

@@gplama once I put my usb on the lap top it brings up a message that it doesn't recognize it. It worked before though.

Wahoo Support is going to be your best course of action here. And if you're not happy with it/them, then I'd return the unit and look for alternatives.