Black Screen of Death is RUINING Steam Decks!
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Steam Deck Black Screen of Death
/ theres_a_very_common_b...
Happens to both OLED and LCD
When battery drops to 0% the screen goes black and never comes back on
You can still use external monitor and the touch screen works so the screen still functions
Nothing fixes it whether you factory reset or change out the screen
The only way to avoid it is to not let your Steam Deck die
So the only way to get it addressed is to contact Valve
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@justintzeng3298 Місяць тому
I found a fix for this!!!!(please like so more people can see) These are the steps to reset bios/firmware. This worked for me when everything else didn't work. If this helps just one person not go through the pain I went through I will be happy. Ensure the device is fully powered down by holding the power button for 10 seconds or if possible select shutdown from the Power menu. Once the device is shutdown, hold down both the volume - button and the "..." button, then press the power button once. Then you can release all the buttons. You will hear a chime and then the white LED light will begin to blink (it may take 5 or more seconds before the blinking begins), which confirms this process is working. Note: This process may take 1-2 minutes to start the unit up again during which the display will remain black.
@FadedCobe 29 днів тому
This worked for me! Thank you!
@kodybrooks6162 28 днів тому
Didn't work for me
@j00bs 28 днів тому
this worked for me as well!! to the top with this comment!!!
@DasaniChicken 28 днів тому
you should post this on the subreddit
@topecxipe 27 днів тому
Thank you, this works for me,
@SPKRFRKRMPLS Місяць тому
a 1 year manufacturer warranty for an electronic item should be illegal, that is a ludicrously short amount of time to cover such an expensive investment
@conchobar Місяць тому
1&2 year warranties have been common place for over 20 years, and for products that cost a lot more than the $600 Steam Deck.
@cyntheticgaming Місяць тому
@@conchobar doesn't make it right!?
@Soundtracks92 Місяць тому
💯 fuckin percent
@thomaszinecker1785 Місяць тому
Steam deck owners are so poor they think it's an expensive investment?!?!😂😂😂 Its the CHEAPEST budget handheld ya bimbo
@blairlohnes8103 Місяць тому
I wouldn't call any electronic device an "investment".
@jeffreypeters5578 Місяць тому
Valve sent me free of charge a new steam deck after I dropped and cracked my screen without a warranty so who knows what they may do for each individual case.I will forever be grateful for how they did me and never forget it as future purchases are involved
@LaymanGamin Місяць тому
I’ve had 4 rmas through valve since Nov release of the oled. And they’ve sent me new ones everytime. All because of the Wi-Fi issue that never got fixed . I found how to fix it myself. But the point is they sent me 4 new decks without arguing with me . Cool of them
@BacklogDrifter Місяць тому
@@LaymanGaminwhat’s the WiFi issue? I’m curious because when I’m in desktop mode my deck oled won’t even get to 1 mbps and I have gig internet.
@Aelf1239 Місяць тому
@@BacklogDrifterDon't know if it is the same issue I had (my wifi on the regular Deck disconnected every few minutes for a few seconds), but there is an option that comes activated by default that causes problems with 5G wifi networks. Something along the lines of "Energy optimization for wifi" or something like that. It is hidden under the Developer menu in options. You need to activate the developer mode to find it. Hopefully that helps (it worked for me). Edit: Its called "Enable Wifi Power Management" in the Developer menu in settings.
@sliver64209 Місяць тому
Thats true.. id give them a chance and contact them…
@Vthesamurai Місяць тому
I've never let any of my electronics get down to zero percent ever. Thank God this won't be an issue for me when I get a steam deck.
@amit_patel654 Місяць тому
Yup. Once I get that 20% warning, I'm plugging that shit in.
@h.b.2847 Місяць тому
Same, never let it die 😅
@christianr.5868 Місяць тому
Still, the fact that thats something that can brick your device is kinda shitty
@Pesticide7G Місяць тому
I think it also dies slowly when it’s off not charging
@SoundToxin Місяць тому
That's good. Stuff gets sketchy when it's bone dry. You often need to "jump-start" it to get it up to a certain minimum voltage before a charger will recognize it and charge it normally again, and the batteries don't always recover. Plus the parallel charging needed to jump-start them is a bit dangerous. I was able to revive 3/4 rechargeable battery packs for Xbox 360 controllers I had around this way, but one of them didn't make it, just wouldn't hold a charge anymore.
@HatcherTechnomantics Місяць тому
The mainboard BIOS needs to have a "device has reached 5% remaining, close apps and shut down system" in both Game Mode and Desktop Mode.
@AdamTheSlave Місяць тому
Could be done rather easily with Decky Loader I bet, or perhaps a Cron Job, to check the battery level every minute, and if it sees battery hit less than or equal to 10 percent, shut down.
@MelodyIV Місяць тому
Literally SO many options to force your device to turn off when the power is low. use your brain.
@ClearGalaxies Місяць тому
@@MelodyIV No, we refuse.
@thomasmuzik9502 Місяць тому
Valve was awesome and fixed mine 5 months out of my warranty. Had the black screen of death when battery drained on a road trip. Paperwork said they replaced the motherboard.
@sneakerculture489 Місяць тому
How did u get them to fix it? I just got a call from United repair and they are saying it's going to be $130 even though I'm only 1 month out of warranty. They said the main board needs repaired
@JoshJohnson-ii5fz Місяць тому
just a quick workaround to the 0% battery black screen Useing Decky loader get AutoSuspend plugin and set it up to shutdown your deck at 5 or 10% to never have this happen untill Valve gets us an fix for this Problem untill then this works great and is super easy to get up and running
@ikonuk Місяць тому
This is such good advice.
@blade8424 Місяць тому
Noted.
@myfakeguuglaccount8307 Місяць тому
Oh wow! This happened to me the last time I charged it. I guess I was lucky enough to get it back by power-cycling. Didn't even know about this issue.
@lloydbond13 Місяць тому
Same.
@Soundtracks92 Місяць тому
What’s power-recycling mean?
@LoneAzn Місяць тому
Power cycling means to just shut the system down fully and then starting it back up. @@Soundtracks92
@myfakeguuglaccount8307 Місяць тому
@@Soundtracks92 Pressing that power button for-seemingly-ever until it finally turns off.
@HardHitter8071 Місяць тому
Mine zeroed out 2 times so I'm RELLY lucky. I didn't know THIS would happen. Thank you!
@PapaP86 Місяць тому
That's a bit insane. Guess I'll definitely try to not to ever go below 10-20% or so and once I do, do a hard shut down until it can get to a charger.
@PhyuckYiu2 Місяць тому
You shouldn’t let any device get to 10% battery life
@PapaP86 Місяць тому
@@PhyuckYiu2 That's just plain not true. Many devices are engineered to safely do so, and in many cases it's best for the batteries health to do full discharge and recharge cycles.
@PhyuckYiu2 Місяць тому
@@PapaP86 Just because you can do something, doesn't mean you should. My process is tried and true and I have no qualms you believing whatever you want but if you have an issue with the battery, remember this comment.
@PapaP86 Місяць тому
@PhyuckYiu2 Your "process" of not draining to 10% or below (a bit pretentious calling that "your process")? What data do you have to back that up? On most devices, leaving it plugged in all the time is more detrimental to the life of the battery than some full discharge and recharge cycles unless it has some battery management controls built in to prolong the life when plugged in like that. There are far too many variables in terms of the device, software, firmware, the battery itself(including battery type), battery management system etc to just make a blanket statement of "you should never let any device get below 10% battery"
@PhyuckYiu2 Місяць тому
@@PapaP86 you want it to be pretentious and my anecdotal evidence has worked since 2015 when I chose to not allow my devices not hit single digits in most instances. No one said leave anything on the charge majority of the time. My steam deck has hit single digits once by accident but the majority of the time, I place it to charge at 20% just based on how I’ve used previous tech and their battery life. You can do what you like based on what you were told by reviews or someone that has done the stress testing themselves if available.
@Joshua_Bee Місяць тому
I had a black screen issue a few times where there was a startup chime and I could feel the touch pads vibrate but no display. What ended up working for me was turning it all the way off (dont feel the vibration on the pads anymore) then plugging it in and turning it on.
@MegaManNeo Місяць тому
Holy moly, thanks for the heads up! I didn't know about this issue but noticed that sometimes when trying to power the Deck on, the screen would just stay black. I dunno, maybe I also just associated these two facts now whereas in reality, the SteamDeck is just really slow waking up the screen. Also LCD 2nd batch here.
@potatorigs2155 Місяць тому
charging for a broken tab is a robbery
@DeckReady Місяць тому
Total BS I was pissed
@MatthewCenance Місяць тому
Should have been $50 at most...
@redscorpion9325 Місяць тому
@@MatthewCenanceNot even its a few bucks,they just wanted to Bank from him
@DurandalValeth Місяць тому
The problem is they charge 150 for it this is insane. Modern robbery
@katherinehackworth Місяць тому
@@DeckReadyI would have just had them send it back and bought the ifixit part, why'd you do it through them?
@mikaelrussell1506 Місяць тому
This has been fixed, I went through this with steam support, new bios update fixes it, but is has to be downloaded in developer mode
@ecmyersvids Місяць тому
Same here!
@JaXsOwN Місяць тому
Upvote this, F7A0121 bios seems to fix, many reports on steam forum and reddit.
@Flo.891 Місяць тому
Really? Can someone explain how to do this?
@t.dmattocks6119 Місяць тому
@@Flo.891Seconded! Please elaborate.
@sneakerculture489 Місяць тому
Mines in for RMA and they just called and said they have to reprogram the main board. They want $130. Is this the bios update your referring to?
@brianfaught5141 Місяць тому
Mine got the Black SOD for about 6 months and all of a sudden one day it started working
@Chris_Rugby Місяць тому
So I just fixed mine, had tried shut off restart etc etc, nothing working, just coming on and the screen staying black- this was after having had it in sleep mode and then not using it for a couple weeks. Saw someone else suggesting to let it run flat again, then plugging in and putting it on- so I turned it on and left it unplugged and have just come back a few hours later where its run out of battery, plugged it in, turned it on and it worked straight away, no more black screen and is working like normal! Guessing you'd left yours turned off and it then eventually drained and reset.
@jks211 Місяць тому
Thanks for covering this Jimmy, I am glad you saw my comments. I hope Valve will officially acknowledge they borked their software some day. Just FYI some people are having some success with force updating the bios (they released a new one a few weeks ago that looks like have firmware healing). I got my screen backlight working again, still no video showing up though. I ordered a screen replacement even though I think it's lame that I even have to. Anywho thanks again!
@WedgeStratos Місяць тому
I've definitely had my Deck hit zero percent and act afool. Never had a blackout screen issue, but an equally bad case of "perpetual validation" where the OS never launches into Steam, and it inexplicably can't connect to a wi-fi network so it can't *get* the update or a confirmation that it's good to just boot. It's why I carry a USB-C network adapter at all times now.
@Chris_Rugby Місяць тому
So I just fixed mine, had tried shut off restart etc etc, nothing working, just coming on and the screen staying black- this was after having had it in sleep mode and then not using it for a couple weeks. Saw someone else suggesting to let it run flat again, then plugging in and putting it on- so I turned it on and left it unplugged and have just come back a few hours later where its run out of battery, plugged it in, turned it on and it worked straight away, no more black screen and is working like normal!
@warrentutwiler8297 Місяць тому
Thanks for this, I was not aware of the issue, and though I don't do it often, my deck had drained to 0 on several occasions; thankfully, the issue hasn't happened to me (yet!) but I will certainly be much more careful in the future. Generally, if I'm not going to use the deck on a daily basis, I will shut it down, and the battery seems to last just fine (weeks) when powered off, but as you mentioned, regardless of this, I will probably keep it plugged in whenever possible from now on.
@pan0ptix Місяць тому
Now I don’t feel so bad for having an outdated OG steam deck.
@Swampert_Tube Місяць тому
I have the same issue with my deck oled. I fix it by holding my power button and then turning it back on
@tonyjelken6252 Місяць тому
I just find it stupid that people have to hard reset it to just to get the screen to turn on, it should just work
@pan0ptix Місяць тому
@@tonyjelken6252 Yeah, I haven’t really enjoyed my steam deck very much since buying it in the first wave. Very underpowered. And I still hate that you can’t charge it while completely off.
@tonyjelken6252 Місяць тому
@@pan0ptix and it's sad to say because it's a very powerful system. But in all reality, if I turned my Nintendo switch on right now, it would turn on no problem and the screen would work 😂
@jessesimmonds6548 Місяць тому
Wonderful video, great info. Keep it up. I feel ya on the limited Edition OLED, I am so proud of mine too.
@BoboZimbabwe 18 днів тому
Thank you so much for this video. I always leave mine plugged in when no in use and when I hits 10% I turn I off if I can' charge I right away. I have always been like hat with all my devices, but still, knowing this is an issue just means I will be that much more on top of it.
@dviaje8 Місяць тому
Had this happen to my first steam deck within the first 3 weeks after launch. Valve RMA was very fast at responding and got me a replacement within 2 weeks.
@Butterscotch_96 Місяць тому
Kinda weird how I sent my Deck in for a broken bumper after they switched to United Radio. Shipping was free, repair was free, it was out of warranty, and I even told them that I upgraded the SSD. I also goofed up the shell a little bit while doing that but they didn't seem to care.
@blade8424 Місяць тому
Plz tell me support is friendlier than Nintendo. And Meta. :( At least with Nintendo they sometimes wave the shipping cost on my Switch.
@HikariKnight Місяць тому
This sleep issue is something that can happen with windows, mac and linux. Have to deal with this sometimes at work with all laptops where a hard reset is required when it happens regardless of OS, but always related to sleep and hibernate. The other variant that i cant say anything about.
@paprika2280 Місяць тому
Happened to my Macbook Air mostly when trying to turn it on after the battery got drained to 0. Anyway now I'm charging it more often and it hasn't happened ever since.
@SWOTHDRA Місяць тому
Never happens with the switch tho
@user-in2cs1vp6o Місяць тому
@SWOTHDRA it happens to *modern hardware
@Geeksquad59 Місяць тому
Because its a potato @SWOTHDRA
@BrittleScarMusic Місяць тому
Same here, had this happen on various devices, had it on my steamdeck too just had to do a hard reset and all seemed good
@SolidSnake0 Місяць тому
I dropped my steam deck lcd and broke both bumpers because I didn't realize the case was unzipped when I grabbed I off the table. It did get sent to United Radio, but they didn't charge me and it was repaired properly. I really like how my OLED limited edition has that velcro strap on it. It sounds like a lot of people had the experience with the lcd and I'm not aware of anyone having it with the oled? Hopefully the velcro will save me if I ever do forget to zip up my limited edition.
@summerwells4693 Місяць тому
My first steam deck had the rough joystick housing issue so I disassembled the entire thing and rebuilt it with a new face plate. Unfortunately after reassembly I had this black screen issue, I could still hear the UI sounds and use the touch screen but no video out. Valve luckily RMA'd the thing so I did get a replacement.
@KarlynGR Місяць тому
Not so sure if I want a steam deck now if this is as common as this video points out... Some people might say to just never let the battery get to 0% but when you pay top dollar there is no way you have to worry about stuff like this.
@FroztYcle4737 Місяць тому
I think the steam deck might still be worth getting. Either that or you get something else such as an ROG ally.
@user-uo8ny1kj4c Місяць тому
mine works fine, I couldnt turn it on when I got it, but then I held down the power button for a few seconds and pressed some other buttons and it worked like magic
@Butterscotch_96 Місяць тому
This has only happened to me like twice ever. Holding the power button fixed it.
@TheDarthChungus Місяць тому
1:37 I have had that exact experience as the Reddit post. Sometimes my screen won’t turn on but I can still hear me navigating the UI. Repeatedly rebooting the deck with the power button has always fixed it for me like in the post
@vespermoirai975 Місяць тому
Thankfully, there is replacement parts for just such an occasion. If that happens I'd plug it into another monitor and unplug the internal monitor and see if it changes over after you plug into said other monitor.
@xenos_n. Місяць тому
Thanks for the heads up. Fortunately I never let my battery run out, and I'll be making sure not to leave it in sleep mode overnight anymore.
@Flash221 Місяць тому
My Deck OLED has been sitting at 0% for like 3 weeks. Grabbed it right away after watching this video. Thankfully it booted up right away, with no issues. I hope Valve addresses this issue in an update.
@retroman-- Місяць тому
Sounds like you dont use/like your steam deck. So...why is that?
@MrKillwibbles Місяць тому
@@retroman--I use mine like once a month idk I just usually have my ps5 or laptop with me
@dannyl434 Місяць тому
@@retroman-- mine is sitting the exact same way, its not because I don’t like it. I just run into burnout extremely fast. I played xcom mainly on my limited edition oled (because I love it so much) for like 3 days straight and now I’m on a pokemon kick playing the og blue on my 3ds! Among many other games, pokemon go, legends arceus. My brain just isn’t in mobile pc mode right now 😅
@NovemberBlade Місяць тому
@Flash221 you should never do this - if you let the battery drain down to 0% for longer time you risk to send your battery into Abyss very soon.Lithium Batterys hate it to be drain down to under 2.5Volts.
@Paoabarai Місяць тому
Forgot about my Steamdeck as I am on PS 5 the past 2 weeks. I'm charging it right now. I hope it will boot up.
@EhurtAfy Місяць тому
I have a drawer where I keep all my Steam Decks, 3DSs, on charge all the time and dust-free. I'm very glad since I mainly use the OLED Deck it'd be bad if was letting the LCD battery die. I had a couple issues in the past where Steam Deck would turn on, but black screen and fans would run and I could hear the system sounds. It always eventually resolved on it's own or with powering on and off
@Dazdigo Місяць тому
I had this issue on my steam deck. I ended up hard resetting it to fix it. There was also a time where it wasn't giving me the start up vibration as well so I didn't even know if I was turning it on or being impatient and hard resetting it.
@wilbertpoole2091 Місяць тому
I had the problem a while back a couple of times I did the same thing and mine was OK
@LoneAzn Місяць тому
Holy... i thought I was just doing something wrong. I have launch edition. I have to hard reset at times. :(
@drewlawrence80 Місяць тому
Yup, this happened to me. Tried everything from full system restore/reimage. As you say still works fine with external display. In handheld can see faint image and touch screen still works. Frustrating and how ironic it was left uncharged due to getting the new OLED. 🤦🏻♂️ I’m in touch with Valve and waiting to see how they will handle this 10 days outside the 1yr warranty.
@Dark_sparky Місяць тому
I had this, and it is fixable, my steam deck works fine now. It gave me a TON of trouble, I reinstalled things multiple times, factory reset, reinstalled the os, re-flashed the bios, and it was still giving me trouble. I am inclined to believe that it was the harder version of the issue due to how difficult it was to get it running (i probably reinstalled things 10 times, reset the device 50 or so times)...but it does work now. I feel like it has to be a software or firmware issue so I hope it can get fixed in the future.
@nihilriv3r Місяць тому
I typically play my steam deck connected directly to an LG Ultrafine 4K via USB-C for power and display. I have my accessories like keyboard, mouse, and controller connected via the monitors ports. It works great but crashes at least once daily. My controller will suddenly stop working, then the screen will go black. The steam deck screen won't come on until I do several hard reboots. Now it works in portable mode, but the external monitor won't recognize it as a device anymore until I power cycle the monitor too. Any other devices I use have no issues with my monitor and its exclusive to my steam deck.
@AlePinozzo Місяць тому
Yeah, I encountered the Black screen problem with my second deck. Nothing could fix it, I just had to send it for RMA
@DurandalValeth Місяць тому
I also had this issue a few times, jeez good to know about it oO. I just resettet it with holding down power and tried it a few times until it ran again and my heart could beat again. Now i will run when i see it at 10% 😂
@ClearGalaxies Місяць тому
😊😊
@nicoloknapp8466 Місяць тому
I am so glad this garnered attention. Because I was having same problem with the Steam Deck lately in February.
@slurmp2536 16 днів тому
It happens to my 256 LCD one pretty often even without running out of battery. It mostly only happens when im switching between desktop and gaming modes, or vice versa. However in every instance, a hard reset has fixed it. It also never happens on a charger. Im upgrading to a 1TB OLED so fingers crossed i dont have the same issue there. I feel like im pretty good about preventing the battery from fully dying anyways
@YolandaReneeBell-ur5lk Місяць тому
This also happens to the switch, except the switch just won't turn on or charge. You have to reboot it, then charge it without the charge sign in the corner showing. That's how you know it is charging. If the charge sign shows and doesn't disappear then it's not charging.
@golongself Місяць тому
If you could boot directly to desktop i would consider shutdown over sleep, but for now i just hard reset when it gets stuck. So far this worked.
@tas6967 Місяць тому
I forgot to mention that what if the steam deck's bios might have been somehow damage and so it might have to be re-written with its same bios version or a newer bios version.
@phoenixrising4995 Місяць тому
Seems odd that the bios damage would happen with regular use. All OS related operations other than overwriting the bios shouldn't do this because they run in a protected memory space. Now if it ran DOS in real or extended modes there is a good chance this could happen as its calling the hardware directly (lower than the kernel level). The really bad variant of this where it doesn't turn on might be shorting the motherboard upon reboot with some kind of voltage burst, seems odd though. Definitely a Vavle manufacturing defect.
@tas6967 Місяць тому
@@phoenixrising4995 I guess its true, but it can happen if some kind of fault might exist in its motherboard, but its less likely to be like that & the odds that for happening are low. It could be anything though it doesn't hurt to try many ways of fixing it before it is shipped out and wondering if they are going to fix it or not and not sending it back home. The other thing is that my Steam Deck does not have a automatic recovery bios, but my Lenovo Legion Go does have a automatic recovery bios feature in its bios in case its bios gets damage and for it to have that feature, then it does mean that it can get damage and so if other consoles like the Steam Deck or PC don't have this feature, then their bios might get damage and hopefully to fix it by rewriting it.
@bas919 Місяць тому
Oof! Glad this didn't happen to me. A few days ago, I left mine (OLED) with a black image on fullscreen to download some games overnight. It was out of battery on the morrow, but gladly this bug didn't happen. I only knew about this today watching this video.
@MyNameIsBucket Місяць тому
I keep my SD docked and in desktop mode most of the time and I've had this problem several times. Occasionally it'll also be red hot with the fan at full blast. If this problem is directly related to charging then that kind of puts a damper on the whole "It's just a PC" angle.
@DreamerSouls Місяць тому
I get this issue whenever I go to desktop mode, and sometimes when I put the deck to sleep it doesn't go to sleep it just gets rid of the desktop and the mouse is still visible and when I press the power button it only flashes the display making it visible for only a second
@cdmw3king Місяць тому
Not the same thing as in the vid
@GoofyPoptart Місяць тому
🤦 that's not the point, still an issue people need to be aware of why would you even say that?@@cdmw3king
@Altimittkun Місяць тому
I recently had the black screen of death, well not really death cuz you can still recover from it. But what happened to my unit was I was on Gaming Mode and then I tried to switch into Desktop Mode, and then the screen flickered and then blackness. Had to turn the unit fully off and then wait like a minute and then it came back on.
@roflBeck 29 днів тому
My mom just had an issue like this with her Surface. Screen backlight was on, but all black. Holding power to force it to turn off then powering it up again fixed it. Haven't had that happen to the Deck, fortunately.
@MotownBatman Місяць тому
Yo, Ubuntu & Linux Laptops have been doing this for years, Never could figure it out, Finally a Newer version just Stopped doing it lol
@babylion1225 Місяць тому
I have an LCD Steam Deck I bought 3 months ago (512gb) and shortly after watching this video my Steam Decks right bumper started missing inputs! I haven't even dropped it, and I believe that the spring went bad, and now I'm scared to RMA it... what do I even do now man..
@stevenhoule1866 Місяць тому
I had to reimage my deck yesterday to get it to work again and not hang at the verifying installation screen. never had this since I bought it at launch.
@billyhatcher643 Місяць тому
ive run into this situation on my steam deck a few times it was super annoying to deal with im shocked valve hasnt fixed this issue yet
@stevenmichel2897 8 днів тому
I had to take mine to the shop I had the black screen too. Guy was super cool and knowledgeable about it and he had to reset or restore the bios and low and behold screen lit up after
@grey5626 Місяць тому
This happened to a friend of mine. Valve wouldn't service it either because he lives in Hong Kong (though apparently they had no problem selling him a Steam Deck? wtfh). He eventually found a local person who did a repair.
@ryanmichels2981 Місяць тому
I had a steam deck I got fairly soon after launch. The left bumper button was a bit spongy from new, but due to how long i waited for it and the long lead times still, i didn’t want to send back and wait for whoever knows how long. After 8 months i decided to send in to fix the button. United Radio pulled it apart, totally disabled or disconnected the bumper, then sent it back saying repair was not possible or in warranty as they detected moisture damage when they opened it up. This steam deck is adult owned, always taken care of, kept in case when not used, and not used in a humid climate. They actually took a working steam deck and broke that button on me. I complained to steam and they ended up reluctantly replacing it after a few messages back and forth. Good on them to end up doing that, but united radio seems like a sketchy organization.
@Hopalongtom Місяць тому
I've had a couple of times where it won't boot until I plug it directly into the mains without the dock to boot up, everything is back to normal after that.
@MatthewCenance Місяць тому
Is it easy to break that tab on the Steam Deck right trigger by simply opening the case for an SSD upgrade and a month or so later installing a screen protector?
@zvookaadmin3967 Місяць тому
!!! Get a little smart plug for your devices and create a schedule where you charge for some time in select days - like once a week for devices you don't use regularly but you don't want them screwed or in the case of the deck like some hours during the night to have it in just the right % for you
@iwalkerwtc06 26 днів тому
Hey Jimmy, I have just now experienced the "Black Screen", but in my case I never use sleep mode and always have a charger plugged in and still have the issue, I have an RMA with valve started so we will see how it goes
@littlek3000 Місяць тому
So my question is, is the SD still affected when you remove the battery? I have the OLED SD and when hall effect joysticks come out for it I want to switch out my current sticks, but I don't want to fry my mobo, so I'd obviously unplug and remove the battery, would this still happen? If not, why does it happen when the battery is connected and is drained to 0%? If it wouldn't happen with the battery removed (obv steam deck was turned off before hand) could a possible fix be removing the battery and trying to start the SD with the battery out? Every device I've used in the last ~10 years could be used while connected to power with the battery out, so I'm assuming the SD could as well. I guess I've seen battery replacements and I've never known about this issue until now, so I'm again assuming there's a problem with software with completely running out of battery while the deck is on and not completely powered down. But then why does it happen at all?
@roflBeck 29 днів тому
That's a very good question. You might be on to something there.
@thomasdang4296 Місяць тому
I’m going through this now with my 512GB LCD version.. OLED hasn’t done it YET.. Valve support told me the latest update in developer mode would fix it but it didn’t so they RMA’d it even though I was out of warranty range. Sent it to them 2 weeks ago and they confirmed they got it but I haven’t got any updates since.. hopefully it gets fixed or a replacement unit cuz I refuse to pay out of pocket for something that seems to be happening to everyone and they know about it..
@arjayUU Місяць тому
This is a common issue when rebooting from desktop mode with a monitor connected as well. It feels like the seperation of gaming and desktop mode is part of the culprit for various issues.
@Trekeyus Місяць тому
To me it sounds like a firmware issue. If I had to guess. I'm guessing it's probably the bios not initializing the screen properly. Aka the screen fails the power on self test.
@BaradaNels Місяць тому
I literally had this issue recently. I fixed it by removing many of the Decky Loader modules. Specifically Decky Recorder. This isn't on valve. Decky Loader's modules need updated quicker or simply not be used. Cheers!
@EinSwitzer Місяць тому
Maybe a new device self overclocking it was something I was working on for amd / nvidia / intel but if something changes rapidly even a drop jolting the heatsinks and older compounds making little gaps and cracks forcing the chips on steamdeck restart at check engine light
@barrelracer318 Місяць тому
I just got a steam deck from a friend and this keeps happening to mine. But it can happen to me if I put the unit to sleep and turn it right back on. Hard reboots do generally fix it. But it's really obnoxious. I havent had it from the deck battery drain yet thankfully.
@ppb1701 Місяць тому
I ran into this last year. One or two hard reboots got it back (wasn’t out of juice). Not seen it again but I also at least wake it for updates about every day now.
@sobblechao Місяць тому
Tbf I always have mine docked so it never really goes below 80%, except for the odd handheld session of course
@Morgansquad 23 дні тому
1 year warranty feels scummy but 3 years would make more sense that’s like giving a new car a 3 month warranty
@doug9261 19 днів тому
Dude I got this back in November when shell swapping my steam deck. Sold that shit real quick i was so pissed, it was nice transparent purple too
@doug9261 19 днів тому
I bought a whole new screen, replaced it and it was still broken
@Mizerableklaha Місяць тому
I had this happen to me with my new LCD Steam Deck and for a minute I thought it got bricked. But ater plugging and unplugging it a few times from the charger and pressing and then long pressing the ON button it eventually came back to life. It is a very weird issue.
@speedydoggo6156 22 дні тому
The fix for this came out a couple weeks ago! For the LCD, updating the BIOS to the development mode's F7A0121 has a good chance of fixing it. OLED has an equivalent but I'm not sure what that BIOS number is. It must have been a deep seated bug that took a long time to sort out because I'm sure I would've been asked to RMA shortly before.
@twingaming9751 17 днів тому
Can anybody confirm??
@sneakerculture489 Місяць тому
I got the severe black screen of death on my 512gb LCD. Ended up buying the OLED while I RMAed mine. Happened when it died. Works while docked. They are taking a look at it right now but said it won't be covered since I'm 1 month out of warranty. Very disappointing.
@ClearGalaxies Місяць тому
Oof that's messed up.
@sneakerculture489 Місяць тому
@@ClearGalaxies yeah. ended up charging me $130 because the motherboard needed reprogrammed. Still don't have it back
@XxmochaxX100 Місяць тому
I've had this black screen happen to me before as well, usually I just charge the deck 😂
@tas6967 Місяць тому
Temporarily disconnecting the steam deck's battery ribbon cable and then to press the steam deck's power button and other buttons to discharge its capacitors and then to reconnect the steam deck's battery ribbon cable, would that fix its black screen of death?
@JalapenoPrime Місяць тому
This happened to my brother, he let his steamed that die in a sat there for a month or two and he had to send it into valve, luckily they took it without issue but that would still be annoying because we had a lan party we were attending that weekend
@Cra1gst Місяць тому
Yea I had black screen alot when using docks or after suspended led deck
@GabbywaxCreates 29 днів тому
yeah i just got mine this last week and i've been wondering about why i keep experiencing this
@zXDaishiXz Місяць тому
I’ve always had the minor version where you gotta sleep holding the button and stuff and hard rebooting… I thought it was normal being a more tinkering device
@thegreendank1 Місяць тому
I had no clue at the tine but the first one i got had this issue, they replaced it fast but didn't know at the time i had this issue. Had it on sleep mode, came back and it was donzo. had this last one for over a year and no problems.
@rix_s4112 Місяць тому
i have a different black screen. when i switch my deck (oled) to desktop, if i leave it to just go to desktop itself, i have to hard reset because the screen just goes black. for it to properly switch to desktop (doesnt work all the time but most times) is to press some button a lot of times until you see the deck logo and then desktop. i usually spam A button
@Sadtiric Місяць тому
Yo, Jimmy, thanks for the reminder! I didn't realize I wasn't subbed, but I actually subbed right before you reminded me! 💚
@mattfischer8413 Місяць тому
Thank you for sharing this! Keep up the great content.
@DeckReady Місяць тому
Thank you! Will do!
@wendallestes9929 Місяць тому
I've had this happen several times and succeeded every time just hard resetting does seem to fix the problem till you trigger it again.
@Notpoop906 День тому
I was using the dock for a while and eventually I just switched to using Steam Link to display the Steam Deck on my monitor. The Dock is just so temperamental. Rarely does it just work. I usually would have to mess around unplugging and plugging it back in and deal with the screen randomly turning on and off. I honestly think it's an issue with the Steam Decks themselves and not the docks. I have noticed even in the BIOS there is a bug that occurs which disables all external inputs from keyboards etc even when plugging directly into the Steam Deck without the use of a dock.
@apacaseptic8300 Місяць тому
I had a black screen of death under 5 months of use had to rma and got a brand new in the box replacement, wish they had a option to buy expended warranties like some other tech companies do, would be nice.
@k1anky Місяць тому
The issues with United Radio are concerning me. Mine got dropped down a carpeted flight of stairs and the only problem was the left bumper stopped working. Valve sent me an RMA even though it was user error, but it’s going to UR. Kinda nervous what is gonna happen now!
@ClearGalaxies Місяць тому
Any updates?
@k1anky Місяць тому
@@ClearGalaxies supposed to be delivered tmrw, no information on what they did to it yet.
@CurtMudgeon Місяць тому
Keep tapping rewind when the video first starts. Pretty cute.
@alankavanagh4851 Місяць тому
I think this happened to me after the last update, I left it on sleep and it was on close to 0% battery and it wouldn't turn on when I tried to turn it back on. Left it on charge for like 30 mins and it booted back up after holding down the power button for about a min. It was only on 2% charge when it came back on so maybe it was a power protection/ management error or something like that or maybe I just got lucky.
@retroman-- Місяць тому
30min charge and when turned on it was only at 2%?
@Chris_Rugby Місяць тому
No this is something different. Mine turns on but the screen just remains dark- as explained in the video.
@TrumanJPray Місяць тому
Are they temperamental?
@dvanatendi Місяць тому
When it is a Bios problem, how about a cmos reset ( hold down the Volume Down button, the Three-dot button, and Power button at the same time ) ? Could that help?
@zeadeltanova12 Місяць тому
This happened to me when I got my first steam deck! Luckily, it was within a couple weeks of purchase, so I was able to send it back and get a new one.
@jessycruz2465 Місяць тому
Man I own a steam deck and this is what I'm scared off since we don't have any steam deck repairers here in my city.
@T4KKFI Місяць тому
7:07 I would've talk to a manager and say what I asked for needs to be fixed not no additive on your supervision and when I receive it back, look for error if it's valid then I'll send it over to y'all again. That's wild
@dividedpatriot4138 Місяць тому
Yup.. In The Beginning I've Had This Happen Several Times.. Although, I Don't Just Press The Power Button, In Most Cases.. Sometimes It'll Even Happen While In Gaming Sessions.. And It'll Make The GPU Drivers Crash.. Thus Giving U That BSOD.. So Holding Down Both At The Same Time "Volume Down, Power Button" Will Give It A Force Cold Boot, Thus Shutting It Down, No Matter What Ur Doing On The Deck.. Rather In Gaming Mode Or Not. This Even Comes In Handy When Tinkering Around With Non-Steam Game ISOs That Screw Up Ur Desktop Mode Sessions.
@tomje7024 17 днів тому
I’ve just suffered this issue and can’t find any fixes. Low and behold it was drained to 0% while travelling and everything described in this video and the comments has happened to me. Unfortunately waiting for steam to get back to me with support and options. I barely use my steam deck and have used it maybe 10-15 times in the last 2 years and on the one trip I want it for travelling it breaks. I’m really hoping steam doesn’t charge me to fix it.
@1xsandrax1 Місяць тому
This happened to my husband's Steam Deck and we tried every solution we saw on Reddit and from Valve (when talking to them) to fix it. We had to RMA it since nothing would fix it. Thankfully, it was still in warrenty, but the experience and the experience to get the RMA done, plus how long it took to get the replacement Steam deck back, has left a sour taste in my mouth for Valve. I'm debating on getting an ASUS ROG Ally, or research other portable PC gaming consoles, if this happens again to my husband's new Steam Deck or my Steam Deck.
@oOignignoktOo1 Місяць тому
"has left a sour taste in my mouth for Valve" Wait until you play CS2 and experience their non-existent anti-cheat.
@jerFACED Місяць тому
My ex-wife left my steam deck on in a case after it was outside in 45 degree weather. We got home and it refused to turn on and smelled like a car that caught fire. It would work fine and connect to display but black screen. It was an oled her brother got me for Christmas. they luckily sent me a replacement but i was shitting bricks.
@starsartbar Місяць тому
I actually replaced my presumably broken screen with a deck HD screen and it's definitely the motherboard that's the issue, no type of power is getting to the screen at all and it's not reading that there's an internal display, the LCD doesn't have any kind of backlight on at all but it still reads touch input
@starsartbar Місяць тому
Point of this being that if I try to send my back in for RMA they will want to replace the deck HD screen because it's also not the native model, it'll cost close to a whole new deck
@Chris_Rugby Місяць тому
So I just fixed mine, had tried shut off restart etc etc, nothing working, just coming on and the screen staying black- this was after having had it in sleep mode and then not using it for a couple weeks. Saw someone else suggesting to let it run flat again, then plugging in and putting it on- so I turned it on and left it unplugged and have just come back a few hours later where its run out of battery, plugged it in, turned it on and it worked straight away, no more black screen and is working like normal!@@starsartbar
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