British Gas undercover: Debt agents breaking into vulnerable people's homes | Times Investigation

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The Times and The Sunday Times

The Times and The Sunday Times

Рік тому

The Times has been investigating how British Gas and other major energy firms are treating vulnerable customers during the cost of living crisis. While British Gas claims it helps families facing financial difficulties, there have been reports of aggressive debt collection tactics, including breaking into vulnerable people’s homes and forcing them onto pay-as-you-go meters. As a result, some families say they have been left for periods without any heating or electricity.
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КОМЕНТАРІ: 1 400
@BsktImp
@BsktImp Рік тому
0:12 "This is the exciting bit, I love this bit." Simply wow! Some true death camp guard material there. Genuinely sadistic. Worse still, he'd probably take that as a glowing compliment.
@Mike_5
@Mike_5 Рік тому
There time will come for this and be put before the Courts for their actions
@peachmelba1637
@peachmelba1637 Рік тому
Vile individual....his time will come
@3rodox
@3rodox Рік тому
@@Mike_5 I highly doubt that. This is the type of behaviour that is rewarded in the UK.
@puffy4591
@puffy4591 Рік тому
Nail on head right there - if the world fell apart, this is the type of person who would pick up arms & be a self styled Amon Goeth.
@Pemmont107
@Pemmont107 Рік тому
Spot on mate. That is the kind of person who, were he around in 1940's Germany, would've signed up to join the SS.
@concernedobserver1233
@concernedobserver1233 Рік тому
To the vile individual who said "This is the exciting bit, I love this bit", I sincerely hope that one day you too will find yourself in the same position as these poor people or that at least karma gets you one way or another. BG is just another company who are employing creatures that are out of control and I'll lay you a penny to a pound they are being incentivised and this action was sanctioned by upper management!
@alienfish8521
@alienfish8521 Рік тому
They are with bonuses.
@colinreynolds2907
@colinreynolds2907 Рік тому
It's not magistrates, it's high court, but not criminal court. So the mega wealthy corporations only have to say they've lost out then the snakes are given the job if recouping lost earnings plus their costs from the victim. As Rory Mcleod sang "blame the poor they havs all the money" 🤬
@pussinboots1145
@pussinboots1145 Рік тому
Hopefully his work has just dried up.
@tru2harris998
@tru2harris998 Рік тому
That bit got me too when he said it. What a sadist. Only a CORRUPT sadist can do that job anyway but to do it Corruptly also is triple SADISTIC. Evil .
@thepharcyde5239
@thepharcyde5239 Рік тому
Be dead with CANCER in 2 yrs...
@pauljohnson4123
@pauljohnson4123 Рік тому
What a big man. I hate pricks like this. If I were him I would be very worried. There are crazy people out there who might pay him a visit at his home with his family.
@lauralishes1
@lauralishes1 Рік тому
They did this to me. Kicked my door in. I had a baby and a toddler but they didn't care. Its the most dehumanising and humiliating experience
@dd7521
@dd7521 Рік тому
@@lauralishes1 😤
@pauljohnson4123
@pauljohnson4123 Рік тому
Sorry to hear that, Laura. Just remember one thing in life, debt collectors are usually people that are bullied at school, and they usually knock their partners about. As to the muppet in question, who was previously a policeman 👮‍♂️ He could be one of the rapest that seems to be accepted currently in our police force. This government must be so proud of their achievements
@user-zr6ee6lb9m
@user-zr6ee6lb9m Рік тому
@@lauralishes1 I hope you can take a tiny bit of comfort in this utter cxnt being exposed
@donkeypuncher69
@donkeypuncher69 Рік тому
The courts who granted these warrants need to be held to account!
@keithwhittygmail
@keithwhittygmail Рік тому
Disgusting. The guy was "using the toilet" in someone's house when they weren't even at home, alone after everyone else had left Yeah right, people like him end up being locked up.
@skizz741
@skizz741 Рік тому
deffo nonce / perv behaviour
@jeffzuess9149
@jeffzuess9149 Рік тому
Totally agree, he had no dam right to do that. That guy needs a good talking to.
@barnabyhoofer8044
@barnabyhoofer8044 Рік тому
How did they know he had used the bog? Did he leave skid marks on the pan, or just not flush?
@keithwhittygmail
@keithwhittygmail Рік тому
@@barnabyhoofer8044 He told him as he left the property.
@Shsjier
@Shsjier Рік тому
@@barnabyhoofer8044 watch the video you clown
@warrbury
@warrbury Рік тому
Fair play for exposing this and holding them to account.
@gambrydew2059
@gambrydew2059 Рік тому
They have government backing that's why they do this.
@JuiceTerry87
@JuiceTerry87 Рік тому
Mass privatisation and profit extraction is the world the proprietor of the Times has campaigned for over many years.
@freespeechadvocate7492
@freespeechadvocate7492 Рік тому
You will pay more because of people who dont.
@togalu
@togalu Рік тому
@@freespeechadvocate7492 Here in Germany they install this pre-paid systems too. BUT: They do it legal. no need to break in..
@northernnaysayer1240
@northernnaysayer1240 Рік тому
@@freespeechadvocate7492 if that was true, they would take it out of the outrageous profits first.
@peteturner8493
@peteturner8493 Рік тому
All these companies deeply regret is being found out and exposed publicly!
@angelachanelhuang1651
@angelachanelhuang1651 7 місяців тому
back off
@peteturner8493
@peteturner8493 7 місяців тому
@@angelachanelhuang1651 Or what LOL?
@hoodhangerz4315
@hoodhangerz4315 Рік тому
Absolutely disgusting in every way possible. This whole country and everything we consume has just taken the piss. We are now living in a time where we just exist, a paying slave to the system.
@chance258
@chance258 Рік тому
The dystopia is already here
@colourfulcrafts5492
@colourfulcrafts5492 Рік тому
Exactly. It's disgusting. This is the Tories for you.
@michaelplank8966
@michaelplank8966 Рік тому
Well you let in so many people what did you expect now your bugerd
@chance258
@chance258 Рік тому
@@michaelplank8966 what does immigrants have to do with this?What does immigrants have to do with corporate greed??? Delusional people like you will somehow blame immigrants if you fell down the stairs!
@user-zr6ee6lb9m
@user-zr6ee6lb9m Рік тому
@@michaelplank8966 literally nothing to do with it
@niallhalsall450
@niallhalsall450 Рік тому
Actual journalism in the UK! Well done! Thanks for bringing this to light.
@tonebonetones
@tonebonetones Рік тому
Yes. I don't know what went wrong at The Times, there. Usually, they are pushing the one sided narrative, geo political agenda propaganda about the proxy war in Ukraine. But it appears they actually do have journalists worthy of the name on the pay roll.
@karlpopewoodcraft
@karlpopewoodcraft Рік тому
Well done for exposing these horrible bullies.
@fliptk6772
@fliptk6772 Рік тому
Your statement... "that you are now breaking into homes for British Gas". Sends shivers up my spine,. What on earth has our nation become? What a sick world we have to endure nowadays. 🇬🇧😢
@bobbylover896
@bobbylover896 Рік тому
I sure am glad to be in America where we have our 2nd amendment.
@SanderSA-ny3lh
@SanderSA-ny3lh 10 місяців тому
@@bobbylover896 Because "Home owner shot dead" would've been a better outcome? Grow up.
@angelachanelhuang1651
@angelachanelhuang1651 7 місяців тому
people on the upper class level should have stepped down
@Dazza768
@Dazza768 Рік тому
Are we even surprised they’ve been doing this for years 😡
@PrototypeFreak89
@PrototypeFreak89 Рік тому
Under tory leadership
@donkeypuncher69
@donkeypuncher69 Рік тому
The courts who granted these warrants need to be held to account!
@soundlysbananacam6182
@soundlysbananacam6182 Рік тому
The courts have been issuing GAS /ELECTRIC warrants of entry incorrectly (fraud ) for years The warrants are issued under the 1954 Gas act which is for a health and safety issues only it is not for monetary issues , the fitment of prepayment meters is not covered by this act, fact . The magistrates that issue these warrants should not even be dealing with private civil monetary claims it should be the county courts " but why let actual judicial rule, law, and procedures get in the way of big profit financial institutions . www.legislation.gov.uk/ukpga/Eliz2/2-3/21/enacted
@earthworm2590
@earthworm2590 Рік тому
Thankyou guys voted tory if you did then congrats
@-.Whiteness-.Witch-.
@-.Whiteness-.Witch-. Рік тому
@electricmutiny5507
@electricmutiny5507 Рік тому
These actions are not only ignorant, they are evil. Thank you for being a Legendary Investigative Journalist!
@Zooumberg
@Zooumberg Рік тому
They did this to me. Not because I refused to pay, I hadn't actually missed a payment. They did it to me because I refused to pay by direct debit. I'm currently taking my supplier to the ombudsman.
@insertnamehere5146
@insertnamehere5146 Рік тому
I Total agree, great comment. this is true journalism that goes someway to restoring my faith in them. I hope the journalist and his team receive recognition for their efforts. we need more of this light shining in dark places in British society.
@insertnamehere5146
@insertnamehere5146 Рік тому
@@Zooumberg I am genuinely sorry to hear that this was done to you. I hope your energy company gives you some of the hardship funding that British gas is now dishing out.
@Zooumberg
@Zooumberg Рік тому
@@insertnamehere5146 I'm hoping to get compensation and then leave. The only reason I'm in debt to them is that they're putting a previous tenant's unpaid invoice on me. They actually want me to pay £733 that was on the meter before I moved into this place.
@Zooumberg
@Zooumberg Рік тому
@@Steves_fish anyone but these wankers. I'd go to the ayatollah's own energy company rather than bloody Utilita
@joematthewson1424
@joematthewson1424 Рік тому
Proper journalism, fantastic report 👏.. absolutely disgusting to witness this
@laurencekelly5081
@laurencekelly5081 Рік тому
Exactly much more of this needed and this should be shown in full like this at news times.
@donkeypuncher69
@donkeypuncher69 Рік тому
The courts who granted these warrants need to be held to account!
@DiscoDrew
@DiscoDrew Рік тому
It’s been the same practice for decades. It is common knowledge. He’s hardly reporting anything new.
@markandrewz77
@markandrewz77 Рік тому
@@DiscoDrew however true, more people need to be exposed to some of these realities.
@insertnamehere5146
@insertnamehere5146 Рік тому
my blood is boiling over this. Great old school Journalism
@donkeypuncher69
@donkeypuncher69 Рік тому
The courts who granted these warrants need to be held to account!
@insertnamehere5146
@insertnamehere5146 Рік тому
@@donkeypuncher69 I agree totally, The whole system is rotten. British gas made a trillion and a half profit last year. That's all these energy companies care about, that the shareholders make their money. Energy and water should never have been privatised. This has really pissed me off today.
@jeffzuess9149
@jeffzuess9149 Рік тому
That disgusting excuse of a man using the toilet in a house he broke into. I feel livid about it.
@trevorbates8972
@trevorbates8972 Рік тому
Aggression is growing in all sectors and in all dealings. We get the good cop/bad cop response every time but the bullying is growing...even the computer telephone answering responses are aggressive in that you left in queues answered by people who aren't always easily understandable. One might think that something subversive is going on.
@margaretcundall9637
@margaretcundall9637 Рік тому
And I'd definitely agree.... there's no reason for all these price hikes they are just putting everything up to stop us from spending... there's big changes coming and we are going to be living in poverty soon the way thing's are going....the you'll own nothing and be happy..is getting increasingly closer.....the keeping you in your area's unable to go visit relatives is going to be going all over the country any time soon..... little by little it's all coming together.... we'll all be prisoner's in our homes soon....covid was just a tester to see how easy it was to control us.... We're all in this together so we either accept it or fight it....☹️
@araweelospirit4180
@araweelospirit4180 Рік тому
Always remember that it was aggression towards migrants that got this government in and kept them in. It was aggression towards the EU which has lost us more human rights and it’s aggression to have closer links to Americans corporate that is forcing us into this crisis. Until the public U-turn all the dumb decisions they made when they were misinformed nothing will change. Likely it will be this and worse
@trevorbates8972
@trevorbates8972 Рік тому
@@araweelospirit4180 I have an answer to all of this...its Jesus Christ.
@kdlofty
@kdlofty Рік тому
@@trevorbates8972 Don't be so bloody ridiculous.
@GG-ml3vr
@GG-ml3vr Рік тому
@@trevorbates8972 Hows he gonna help?
@petermclelland278
@petermclelland278 Рік тому
Somebody in Centrica made a managerial decision to implement this physically & thought it was acceptable ?
@crimsonpirate1710
@crimsonpirate1710 Рік тому
And ofgem allowed it
@Ashtarot77
@Ashtarot77 Рік тому
@J LH NPower have always been fair in my dealings with them.
@Joe_Lebowski
@Joe_Lebowski Рік тому
Shameful, many thanks for your work.
@donkeypuncher69
@donkeypuncher69 Рік тому
The courts who granted these warrants need to be held to account!
@Joe_Lebowski
@Joe_Lebowski Рік тому
@@donkeypuncher69 100%
@ssssss9740
@ssssss9740 Рік тому
Debt collectors are the worst kind of people
@morpheus1586
@morpheus1586 Рік тому
Not completely as long as the methods are legal. At end of the day, there are no free lunch in life.
@billgrim7646
@billgrim7646 Рік тому
@@morpheus1586 still everyone in the UK would love debt collectors to top themselves . i hear its a problem amongst them :) good
@morpheus1586
@morpheus1586 Рік тому
@Bill Grim I dont know if it's everyone. Just the people in debt who dont want to pay or resolve their debt issues because they think society owes them a living. It's mostly those people.
@ssssss9740
@ssssss9740 Рік тому
@@morpheus1586 there’s a blurred line between humanity and legal. Just because it’s legal doesn’t mean it’s humane. Laws are for the people, agreed by the people and change all the time as they are tested, and rightfully so. I do not believe anything seen in this video should be “legal”. How can you justify leaving the most vulnerable behind? As is evidenced in this film, debt collectors are on power trips. Zero compassion, zero humanity, and quite frankly they should be ashamed of themselves. It is my belief that this profession likely attracts people exactly like this. Therefore I stand by my original comment.
@kdlofty
@kdlofty Рік тому
@@ssssss9740 They're all failed wannabe coppers.
@informedchoice2249
@informedchoice2249 Рік тому
Let's not forget that French energy prices rose by 4% whereas ours rose by 54%. France's energy companies are state owned.
@slider3215
@slider3215 Рік тому
And this is the issue^^^
@JoeZelensky
@JoeZelensky Рік тому
State owned anything is not the issue either by any measure. Electricity and LNG are cheaper in the US than France by a good bit and it is all private owned.
@vickitoriana3454
@vickitoriana3454 Рік тому
I had them attend my home over a £116 debt... they claimed they had a warrant but did show it... they demanded to come but I refused entry and started calling the police... they walked away. Later that month british gas confirmed they actually DID NOT have a warrant so would have illegally forced entry to my home if I'd not been in. I have to vulnerable adults living in the house... one of whom has been very ill. It scares me to think they'd have broken in if I'd not been home. It made so anxious I didn't leave the house for 8 weeks after incase they came back. They didn't thankfully.
@kotik1033
@kotik1033 Рік тому
Fit a mortice deadlock on your door and a good solid bolt on the inside. Cylinder locks are too easy to pick.
@vickitoriana3454
@vickitoriana3454 Рік тому
@@kotik1033 we are moving out on Monday and will be with an alternative supplier thankfully. But thank you so much for the advice.
@markandrewz77
@markandrewz77 Рік тому
This is shocking! Everyone needs to speak up so thanks for sharing.
@bluebottle1617
@bluebottle1617 Рік тому
@Vicki Toriana - There is a serious lack of judicial oversight and scrutiny where these utility warrants are concerned, Vicki. The number of courts which issue them have been reduced to a handful. This is deliberate and has nothing to do with streamlining justice or cost-cutting. It is denying access to justice, which goes against ECHR/HRA. When I have accompanied people to courts where the utility companies apply for these warrants, the utility company employee who drew the short straw goes red in the face and visibly shakes. This is not anger. This is an outward sign of extreme stress because they KNOW what they are doing is wrong and fear being given a hard time, verbally, or being bounced off the walls of the court or worse. Invariably, they will remove the warrant from the bundle they have with them and hand it to the customer to avoid an ear-bashing or a smack in the head. Although I have some sympathy for these unfortunate employees, as I tell them, they are only required to carry out a lawful instruction and have the right to refuse to carry out any instruction which they know or suspect is unlawful or illegal. I do wish utility company employees would grow a backbone and a pair of balls and stand up to bully-boy employers.
@SanderSA-ny3lh
@SanderSA-ny3lh 10 місяців тому
And during the whole proces the thought of "I should stop being a thief and simply pay my debts" never occured to you? You thought it was easier to cause a scene, abuse your parents' positions and cause so much grief, instead of just paying what's owed?
@AMan-JCIL
@AMan-JCIL Рік тому
Last year my neighbour from across the street who suffers PTSD from military was out somewhere but his 18 year old daughter who suffers from anxiety and depression was home alone and some guys came to the house, knocked the door but no answer and I seen my neighbours daughter poke her head up in the window to see who it was, she was still in bed by the look of it, she still didn't answer and so they checked the meter on side of house and then had a locksmith pick the lock on the door, I went over and asked what they were doing and said they can't do that and that their is a vulnerable girl in the house on her own. There were 3 of them and I said I will call the police, they said they were allowed and to go ahead and call them. In the end my neighbours daughter came outside after they opened the door so I didn't bother calling the police in the end. Her safety was my only concern but I think its wrong that people can do this.
@kdlofty
@kdlofty Рік тому
They can't without a court warrant.
@lancethrust9488
@lancethrust9488 Рік тому
GOT TO BE WET SIGNATURE LAW
@wessexdruid7598
@wessexdruid7598 Рік тому
They can't - it's illegal.
@dd7521
@dd7521 Рік тому
@@wessexdruid7598 but they do!
@donkeypuncher69
@donkeypuncher69 Рік тому
The courts who granted these warrants need to be held to account!
@donnae9566
@donnae9566 Рік тому
Anything with British in their company name are guaranteed to be ropey. It reflects the state the country is in.
@marythomson8537
@marythomson8537 Рік тому
Whole system is rotten how on earth can a magistrate sign a warrant when only listening to the energy companies evidence and not evidence from the defendant.Is this British Justice? Magistrates who sign these warrants should be named for the public's scrutiny to identify any wrongdoing or links to energy companies or possibly backhanders.How scummy you have to be to cause so much misery to poor people may these individuals with no moral compass be treated the same way they treat others.
@katoness
@katoness Рік тому
Its a lie, they are a third party company, their so called warrants are fraudulent.
@davidspear9790
@davidspear9790 Рік тому
From what I've seen, it doesn't even have to be a magistrate that signs off a warrant. Any senior court official can do it, and it doesn't even need to be signed. A rubber stamp is all that's required. Given that they probably get dozens of warrant applications a day, it does make you wonder how thoroughly they scrutinise each one.
@katoness
@katoness Рік тому
@@davidspear9790 It requires a wet signature for it to be legal. None of these so called warrants have a wet signature. They are fraudulent and just there to scare people. There are plenty of people who do not pay for gas or electric and very little happens to them because they understand what is legal and what isn't.
@davidspear9790
@davidspear9790 Рік тому
@@katoness Apparently, a digital copy of a warrant on a phone or tablet is all that is required to be shown in order to execute the warrant immediately. The original wet signed paper document must be made available for inspection if requested, and any doubts you have about it's authenticity challenged later, but will not hold off the immediate execution of the warrant while having to wait for it, and it will almost certainly get 'delayed' for long enough to allow the work to be completed. I guess it's so the initial element of surprise is not lost before being them being able to complete the search or install any new equipment.
@katoness
@katoness Рік тому
@@davidspear9790 There won't be an original wet signed paper, because no Judge in their right mind would sign something that is civil. Not paying your gas/ electricity is not criminal, these companies are third parties as well as bailiffs. They extort money from people who haven't payed. No contract, then no obligation to pay.
@mickydola6472
@mickydola6472 Рік тому
It’s a disgrace that in 2023 it come to this and it gonna get a whole lot worse 😢
@XYZ-td6sn
@XYZ-td6sn Рік тому
I’m 29, British born and had everything ahead of me in the UK, but I saw things turning dark there and left for Latin America in 2021and if I’m honest I was shocked how many people on my travels seemed to pity me upon finding out I was British. I had everything from Boris jokes to asking what happened to such a proud country… My combined electricity & gas bill for a two bedroom apartment is £26 per month in Colombia, Wi-Fi in the streets, spotless public transport, all medicines available OTC and much more. I’m not joking when I say this country is cleaner, safer and healthier emotionally and physically than the UK now, and that breaks my heart. Many back home would tell me I live in a 3rd world country, but from where I’m standing, Great Britain is the one flirting with that title now. I’m hoping I can make enough money here to send back to my parents to help them, but the costs just keep rising and I’m not sure where this ends but I really wish you all the best of luck back home. I’m hoping the UK can claw itself out of this.
@DonReality
@DonReality Рік тому
That's a very Redpilled move there! Well done brother, I hope it works out for you. I'm also preparing to migrate in the next 5 years.
@David_Camerwrongun
@David_Camerwrongun Рік тому
Problem with that is you're sending our money abroad instead of putting it back into our economy so you and all your uninvited friends are slowly turning us into a third world economy, go build your own
@delbutcher6540
@delbutcher6540 Рік тому
I want to leave but my misses doesnt want to move away from her family.
@DonReality
@DonReality Рік тому
@@delbutcher6540 Then tell her you're moving back to your parents and she can stay with her family, see how quickly the S.I.G.N language comes out.
@the_famous_reply_guy
@the_famous_reply_guy Рік тому
@@delbutcher6540 leave her, move to a country where women treat men well and start a new family.
@annirvinetaylor1376
@annirvinetaylor1376 Рік тому
All they are bullies who enjoy having this power in their hands. However, they are not through their lives yet, nobody knows what life may throw at them.
@yasminbarkho3623
@yasminbarkho3623 Рік тому
Well done young man for reporting this and enlighten the people
@tracerickard9860
@tracerickard9860 Рік тому
Absolutely disgusted with this and as for the bloke saying "I love this bit" and treating the customer's home as his own🤬 wtf!!🤬
@BBountyHunter
@BBountyHunter Рік тому
TV license collectors are much worse. British Gas are actually owed some money while the TV license is just extortion.
@BBountyHunter
@BBountyHunter Рік тому
@@trevorwylie5882 I’ve cancelled mine back in 2017. I keep getting threatening letters every now and then ever since.
@eamonnleyden7040
@eamonnleyden7040 Рік тому
You don’t need a tv to keep your family safe and warm
@magnus9701
@magnus9701 Рік тому
im now selling my Centrica shares after watching this , not investing in type of company ,its a disgrace
@wine7033
@wine7033 Рік тому
Seriously crying after watching this as i thought i am one of a few who are British Gas's victim. Didn't reach till debt collector level but been left out without gas 3 times and electricity 2 times withing 2 conservatives months. They also didn't give me my government support scheme voucher for 2 months back in Nov and Dec till Ombudsman got involved in Jan. Then now still no sign of my voucher for Jan month as we are in Feb already. Its not British Gas anymore its Shitty Gas! They are worse than robberies.
@sambrooks7862
@sambrooks7862 Рік тому
Edf are no better, we had to jump through hoops to get our November payment, it arrived xmas week followed a few days later by December, like you we're still awaiting the January payment.
@Ashtarot77
@Ashtarot77 Рік тому
My son's step sister and her husband are with BG. They charged them over £300 in gas alone November last year, even though they're on a fixed rate. Their government help had also not been applied to any of their energy bills. If you can, change to Utility warehouse and move your broadband and mobile phone to them as well. This will ensure you a packaged deal where you will 5% discount on duel fuel every month. I don't work for them and I'm not getting anything out of recommending them to you. I just want others to get a good deal and service like I have been these past 9 years with them.
@hairyspud7449
@hairyspud7449 Рік тому
@The Times and The Sunday Times How about doing a investigation on the Bulk Handling Court that issues these warrants and which person is actually signing them. You might be surprised where and who issues them and especially the “court” that they come from.
@kdlofty
@kdlofty Рік тому
Ah, you mean the "Administrative building" With nobody with any legal qualificatiobs in Northampton?
@laurencekelly5081
@laurencekelly5081 Рік тому
@@kdlofty Thank you I don't know why hairy spud was so shy.
@hairyspud7449
@hairyspud7449 Рік тому
@@laurencekelly5081 it’s called Northampton County Court Business Centre other wise known as Bulk or Bulking Centre. They are supposed to be investigators so why do the job for them.
@UntrainedAye
@UntrainedAye Рік тому
Is it possible to do DSAR on Northampton CC biz ctr
@katc5051
@katc5051 Рік тому
This is horrible. Great exposé.
@veritysmart
@veritysmart Рік тому
This is why I won’t have a smart meter because it negates the need for a warrant and they can remotely change your tariff without consent.
@andys2856
@andys2856 Рік тому
You won't have a choice soon you will have a smart meter and be happy.
@esmeecampbell7396
@esmeecampbell7396 Рік тому
@@zigzagtoes... So they negate the need for a warranty or turn it off if you don't pay. You literally answered your own question. Additionally they use them because they are direct debit only accounts, which they can then overcharge and keep the money on their books until you ask for it back. This is essentially a cheap loan because they don't have to pay you interest, so if the company has 1 million customers and they overcharge everyone £100 per year then they get an interest free loan of £100,000,000 which they can use for...well anything really, as few actually ask for the money back.
@morpheus1586
@morpheus1586 Рік тому
Thats not what a smart meter is for. A smart meter is for the energy firms to read your meter every month so you can get the most accurate bill. So yoj are not having to call up to provide the reading yourself monthly.
@ubaidh66
@ubaidh66 Рік тому
Hi there I hardly use the gas is their a way to reduce gas bill and standing charge ?
@dailymemele
@dailymemele Рік тому
@Andy S the wef is falling faster than bird sh1t at dropping at 300 feet All eyes are on them they have lost loads of investors the wef will own nothing and you will be happy
@thelionofluton4940
@thelionofluton4940 Рік тому
Magistrates also need to be held accountable for signing off such warrants. The whole system is rotten to its core
@bluebottle1617
@bluebottle1617 Рік тому
@THE LION OF LUTON - The entire court and justice system is rotten to the core.
@marcfielding2460
@marcfielding2460 Рік тому
Let me guess the act used to get a warrant is the 1954 gas act? If it is all of these entries are illegal - the 1954 gas act is simply for health and safety reasons(gas leak) not for debt collection.
@ozymandias9234
@ozymandias9234 Рік тому
I tend to agree with that. I also don't think that debt collectors have any powers at all never mind force entry into a home. I believe only a bailiff can do that.
@marcfielding2460
@marcfielding2460 Рік тому
@@ozymandias9234 Gas companies use that act all the time and drill locks, I can't think of another act they could use to do so you see, it's a very important point that is ignored by the courts.
@marcfielding2460
@marcfielding2460 Рік тому
@@ozymandias9234 See here: www.legislation.gov.uk/ukpga/Eliz2/2-3/21
@marcfielding2460
@marcfielding2460 Рік тому
@@ozymandias9234 In short if they turn up, print that act off, call the police, hand it to the officer and politely ask them to leave, failure to do so would be a criminal offense.
@ozymandias9234
@ozymandias9234 Рік тому
@@marcfielding2460 I'm currently in dispute with British Gas and have raised a complaint with the Financial Ombudsman. It is a live case awaiting a decision. Part of that complaint was receiving letters from Arvato. Arvato called at my house last week wanting to discuss the 'alleged' debt. I politely said I wasn't interested, closed the door and off he toddled. That's all I said "I'm not interested". I'm not engaging with them and getting drawn in.
@robertwells3797
@robertwells3797 Рік тому
My bill use to be £80 a month didn't have to worry when heating was on or off, it's now £350 a month and we hardly use anything and I literally can't afford it.... Luckily I've been given two hardship funds to write off the debts but I don't feel that will keep happening.....
@tcskips
@tcskips Рік тому
Thank our, and other European, country’s pointless proxy war with Russia. And all for the charade of net zero.
@simonspencer397
@simonspencer397 Рік тому
Meanwhile working mugs have the pay their £350/month.
@ericritchie6783
@ericritchie6783 Рік тому
Why, when prices have only doubled and presumably you've if anything been taking steps to reduce use, has your costs more than quadrupled then? Do you even agree with the utility what you have and haven't used? Do you understand your bills, do you know what a Kwh of gas and electric is and what they look like in use? Have you sat there and worked out what different appliances use when switched on or on standby, so you know which should be switched off at wall? Have you looked at balancing your heating system well and turning your flow temperature right down? What base line temperature are you heating the place too? It's important to be conscious of what Kwh you are using and how, you should know why your costs have quadrupled or if they're just charging as much as they can get away with "estimating." It's important to get some kind of in home monitor also, you can get ones that work with old style non smart meters that give decent moment to moment estimate. The cost shouldn't "quadruple" if you arrange to spread it out over the year, it should be well under *less than just double* if your using less and its an overall milder winter than a lot of years... Of course mis managing a heating system during cold snaps can result in a lot of wasted heat, its important to get that flow temperature on the system down and dress up in some thermals ect. It takes longer for temperature to rise but you then feel warmer at a more stable temperature for longer due to more energy being retained in a radiant hear form in the walls ect I believe. (radiant heat not to be confused with what we call the radiators which are really in fact "convectiors")
@seesidesummerhouse6112
@seesidesummerhouse6112 Рік тому
Not sure how your bills have increased by more than 4x whilst by your own admission you’re using a lot less energy?
@ericritchie6783
@ericritchie6783 Рік тому
@@simonspencer397 So prices double and "working mugs" go ahead pay quadruple? So what then just keep sponging up more and more work hours away from everyone else so they can just keep sloshing money up the wall like they've been doing for a fair few decades now?
@TheRealNaika
@TheRealNaika Рік тому
massive lawsuit must come, this is absurd.
@morpheus1586
@morpheus1586 Рік тому
It's actually legal, and there would have been several months of notices before getting to this point. Ignoring your debts isnt a smart idea.
@katoness
@katoness Рік тому
@@morpheus1586 Its not legal you absolute clown. They have no powers to force entry into someone's home.
@morpheus1586
@morpheus1586 Рік тому
@@katoness Gas and Electricity aact 1954 clown 🤡...its legal 🤡
@katoness
@katoness Рік тому
@@morpheus1586 Read the act again clown. BG is a supplier, not an operator, they have no legal standing.
@benjiwatson2368
@benjiwatson2368 Рік тому
@@morpheus1586 Not being able to pay extortive amounts isn’t ‘ignoring your debts.’ Therein lies the problem.
@DifficultFlannel
@DifficultFlannel Рік тому
This is disgusting. I'd write what I'd like to happen to that debt collector who "loves this bit" but I'd probably get arrested.
@GaryHardyLive
@GaryHardyLive Рік тому
Gerald, I feel the same way, I had to restrain myself!
@bluebottle1617
@bluebottle1617 Рік тому
@GeraldPreston - Kick him up the backside and give a completely new meaning to the word rectum?
@phanter344
@phanter344 Рік тому
Thank you for doing this, the sad thing is Ofgem and the government pretend they didn't know this was going on.
@tee7697
@tee7697 Рік тому
Wow this is absolutely shocking!
@Horizon344
@Horizon344 Рік тому
good reporting from The Times
@TheWizardOfTheFens
@TheWizardOfTheFens Рік тому
Bully’s. The same employment pool that police officers come from.
@paulfletcher3998
@paulfletcher3998 Рік тому
I'm disabled and I came home after a doctor's appointment to find two men on my doorstep from SSE. I'd been struggling with lots of things including keeping on top of my bills and had got behind with my electricity bill. I was told if I didn't clear the outstanding bill there and then they were going to change my meter to a pre pay meter. As I couldn't clear the debt I had no choice but to allow them to change the meter. I was lucky I arrived home when I did as they were about to call a locksmith to break in to my house which would have been added to my debt. I was not told they were coming so I didn't even have the choice to be here when they came. Of course I have to pay my bills but for them to come around without giving me the chance to sort it out I felt was wrong. I found the whole way SSE dealt with it very unprofessional and upsetting.
@councellingthecouncillors
@councellingthecouncillors Рік тому
I know of one pensioner with British Gas in a 2 bed bungalow on a prepayment meter paying £20-30 a day in gas and a penalty of £14 if his supply goes off.
@paulnolan1352
@paulnolan1352 Рік тому
This is Tory Britain today, a jackboot stamping on the face of the old and vulnerable.
@Stevehboy
@Stevehboy Рік тому
My mum pays like 80/120 a week on gas & when it goes off without putting money in you get a penalty it’s shocking, my mums heating went off & then they said she owes £17 she put her last £20 in & it took it all off leaving her freezing for days until her payday
@marcd6897
@marcd6897 Рік тому
You get a penalty when the gas goes off because you didn’t charge the card, effing 14 quids? You got to be kidding me…. (But I fear you’re not)
@lawriefoster5587
@lawriefoster5587 Рік тому
As a proud American I cannot believe that things like this go on in Britain!!
@blue-sky07007
@blue-sky07007 Рік тому
Great job, thank you The Times
@martinstilwell5653
@martinstilwell5653 Рік тому
Well done for exposing these vermin
@christhackaberry630
@christhackaberry630 Рік тому
Old school investigative journalism need more of it.
@pussinboots1145
@pussinboots1145 Рік тому
We need some more Roger Cooks.
@killachief187
@killachief187 Рік тому
I can't believe he said he loves it. Disgusting behaviour 😤 Let's hope he gets the sack and gets behind with his bills. So he knows how it feels It's called karma. Hurry up and fit solar to everyone's house then we won't need these awful companies. Great work exposing this.
@annmariegardiner4913
@annmariegardiner4913 Рік тому
My mother died recently, and after I had the meter removed because of a gas leak they sent me the bill of 54 pounds . Because I am one of the executors of her will. It was paid one week later, as I have to talk with my brother, who lives abroad before taking any amount from her account. Although I reported the gas leak 5 weeks before they came to take the meter out. I HAVE NOW RECEIVED A LETTER. It says they are going to take my mother to court for none payment of this gas bill. Well she was with them for 78 years and never missed a payment she was 103 years old She has now passed away. About time these companies got a taste of there own medicine. Or do they think they can pick on the elderly. So the bill is paid and you want to take a dead person to court. Carry on I would be glad to appear on behalf of my mother, with said payed bill. And have you pay all the costs.,,
@scottishdude9161
@scottishdude9161 Рік тому
It was only British gas when it was government owned. It's privately owned now so don't expect any favours from greedy energy companies.
@maisondusuave
@maisondusuave Рік тому
Meanwhile it has been very difficult to make them refund the large amount of credit in my account.
@liberatumplox625
@liberatumplox625 Рік тому
I've not turned the heating on for two years, yet the standing charge only goes up and I'm somehow not in credit. WTF is going on?!
@nopretribrapture2318
@nopretribrapture2318 Рік тому
Hope all these thugs go bankrupt and reap the evil they've sown! Leave the people alone 😬
@angelachanelhuang1651
@angelachanelhuang1651 7 місяців тому
Morgan last name has a reputation for this behavior
@sueevans4596
@sueevans4596 Рік тому
This is absolutely disgusting...
@franksmith6637
@franksmith6637 Рік тому
I'm so surprised no one has been seriously beaten up or worse a line is crossed when someone breaks into some ones private property
@Jamesyahyah
@Jamesyahyah Рік тому
Pity there is not a instant reponse team composed of a number of able bodied men in every city,town & village that just stand in front of peoples door.Thenwe would find out how tough these bastards faced with real opposition
@user-bu9nb8wr6e
@user-bu9nb8wr6e Рік тому
Time to stop this insanity and put people before profits. That guy needs to be taken down the bully.
@jerryorange6983
@jerryorange6983 Рік тому
No way . There were some people who when they mentioned that idea were destroyed by Daily Mail. Will you dare to fight with Daily Mail and their readers?
@detagguy
@detagguy Рік тому
British Gas has always had a bad reputation in the energy industry for being underhand, hard-nosed and using underhand tactics to secure payment, even if it used grey areas of the law such as 'safety inspections' on warrants or 'essential annual readings' as a way into someones home. Once through the door, they think they have carte blanche to fit whatever meter they want. Remote mode changes are one of the reasons I refused a smart meter. Resist and retaliate against bullyboy tactics!!
@donkeypuncher69
@donkeypuncher69 Рік тому
The courts who granted these warrants need to be held to account!
@martinradcliffe4798
@martinradcliffe4798 Рік тому
I can guarantee the first one through my door will have had a really bad day at work.
@detagguy
@detagguy Рік тому
@Donkey Puncher what makes you think the courts have done anything wrong? British Gas needs to be held to account for falsely gaining a warrant under a pretense of health and safety, when all they want is to fit prepay meters. Any other person doing this would be charged with contempt of court.
@bluebottle1617
@bluebottle1617 Рік тому
@Detag guy - Absolutely. The problem lies with lax regulation, rubber-stamping clowns at courts signing-off the warrants and not demanding proof before signing-off warrants. The fact smart meters are fitted with 4G SIM cards and emit an electro-magnetic field (EMF) makes them unsafe for those with conditions which cause people to be EMF-sensitive to be installed. I had this issue with my energy provider when they tried to foist one on me. I gave them a simple choice - fit it against my will and make me ill and I sue the butts off you or fit it, make me ill and let me use as much gas and electricity as I want without charge. They decided it wouldn't be a good idea to fit a smart meter in my home.
@detagguy
@detagguy Рік тому
@bluebottle1617 not 4g nope. It uses the old GSM network, that is regularly used for low data stuff like GPS trackers. You know, the kinda ones fleets use. How does your medical issue do with WiFi signals then? They're a lot stronger then 4g signals. About 5 times stronger by my last calculations.
@tonyhancock3559
@tonyhancock3559 Рік тому
they break into my house they will not leave. well maybe in a box?
@karensmith3997
@karensmith3997 Рік тому
I have had it done to me nearly not by British Gas but another big energy firm who kept threatening to come into my house to take money and when I questioned there meter numbers they had they took £600 off my bill so they would of come into my house and taken money I didn’t owe. Something needs doing about this by the government
@paulbiggs5523
@paulbiggs5523 Рік тому
I note that Arvato are clear that their operatives work "at all times" within the regulations and yet one of their people spent twenty minutes alone in the property, explaining his prolonged absence as use of the toilet - can anybody reading the comments who has knowledge of the regulations tell me if those regulations allow someone to be alone in a property to carry out this work?
@user-gz6tx6yp3v
@user-gz6tx6yp3v Рік тому
The trouble with inflicting pre payment meters onto those that were struggling already, is that the cost of a pre payment meter is so much higher than a DD on a smart meter.
@woomeebly
@woomeebly Рік тому
Of course it is! The poor always pay the highest price, whether it's dying skint, old, vulnerable and mostly alone in the cold and dark of a dangerous, over priced, damp mould infested house, on the streets for a piece of land they don't own, on the hospital frontlines where they're exposed to every potential pandemic, or on a battlefield fighting a war that the elites and ultra rich have instigated. something desperately needs to change.
@paolobenmore3504
@paolobenmore3504 Рік тому
In other words the consequence of "being found out" and shamed means the companies in question resort to their damage limitation nonsense by using conveyor belt sentences like "we didn't know this was happening", "we deeply regret it" one thing these companies are is dishonest in my opinion, they know exactly what going on and what they are doing, they just did this because they could and could not care less about vulnerability. They care about money and stuffing their faces with gold with overpriced bills.
@alienfish8521
@alienfish8521 Рік тому
Of course they knew exactly what was going on
@explorelondon3695
@explorelondon3695 Рік тому
It's the British way of doing things, apologising but not contrite...
@peterswires8439
@peterswires8439 Рік тому
And don't forget the old favourite: 'lessons have been learned'.
@marythomson8537
@marythomson8537 Рік тому
I suppose the only way to put a stop to such disgusting practices by British Gas is for British People to change their supplier hit them in their pockets.Continue to name and shame them for the profiteers they are
@wolfrahmphosphoros5808
@wolfrahmphosphoros5808 Рік тому
the problem is they're all the same shyt. N-Power was very good. -before it got bought by e-on. regards.
@jamiedalton2623
@jamiedalton2623 Рік тому
The real problem is the courts
@mirabella2154
@mirabella2154 Рік тому
What a disgrace.
@cynicalrecidivist2026
@cynicalrecidivist2026 Рік тому
Well done that reporter. Great, informative piece, and helpful to people struggling.
@anthonygreenwood4486
@anthonygreenwood4486 Рік тому
Taking a dump in someone’s bog when there not home should be a criminal offence
@specialandroid1603
@specialandroid1603 Рік тому
Society is really not interested in the plight of the vulnerable. People would prefer their stories to be kept under wraps and be dealt with out of sight.
@josephshortt3171
@josephshortt3171 Рік тому
If you come on a boat you get to stay in a hotel free food and heating
@bigearedmouse17
@bigearedmouse17 Рік тому
Apparently, If a British Gas Vehicle,s Windows are broken and it's Tyres are slashed it is expensive to replace and renders the Vehicle inoperable for a time. ?🤔
@Mike_5
@Mike_5 Рік тому
This is where you just wish there was a decoy property that they break into and then find they are well out of their limit as they suddenly meet 'Serious but fully lawfull Opposition' after breaking in ....
@anygearwilldo4398
@anygearwilldo4398 Рік тому
They have a legal warrant to gain entry to the property. So it is lawful
@donkeypuncher69
@donkeypuncher69 Рік тому
The courts who granted these warrants need to be held to account!
@anygearwilldo4398
@anygearwilldo4398 Рік тому
@@donkeypuncher69 courts dis a good job
@sambrooks7862
@sambrooks7862 Рік тому
@@anygearwilldo4398 i have worked in debt recovery and I can tell you with absolute certainty that no bailiff can force entry into a private residence, only a place of business. However they can enter through any unlocked door or window.
@anygearwilldo4398
@anygearwilldo4398 Рік тому
@@sambrooks7862 gas and electric can gonthroughbfront doors
@hendrikasunqrout571
@hendrikasunqrout571 Рік тому
Dear Brits, 'm a South African and feel for you. To have debt collectors crawling all over you is truly adding insult to injury.
@Melanie_Star
@Melanie_Star Рік тому
This is disgusting. It's absolutely & truly foul. Everyone involved in allowing this to happen should be ashamed of themselves.
@k91985
@k91985 Рік тому
I can almost pity them because this is a real sin they will have to pay for
@Simon-qn5wm
@Simon-qn5wm Рік тому
They never tell you about mode changes when they keep harassing you to get your Smart Meter.
@minnie5301
@minnie5301 Рік тому
Why are they allowed to do this? Surely they should go to court like every other debtor situation?
@adrianmcq1081
@adrianmcq1081 Рік тому
Looks like they had gone to Court, he said he has a warrant. unfortunately a lot of people in debt.
@jujutrini8412
@jujutrini8412 Рік тому
This country needs a proper nationwide independent consumer protection service. It should be under the purview of the government (seeing as we actually pay them to do our bidding) but as they can’t be trusted to do it it needs to be fully independent and citizen run. It should have powers to enforce fines and punishment that have real bite too, even to the point of recommending criminal sanctions against corporations and their CEOs. I am sick and tired of these corporations running roughshod over the British public. Ofgem and Ofwat and the like are completely useless.
@mariacrouch7109
@mariacrouch7109 Рік тому
This is absolutely disgusting and putting vunerable people and kids at risk this is a breech of human rights and unlawful I would of called the police to attend !!!!
@mn5499
@mn5499 Рік тому
Thank you for investigating this.
@ledgendsrus
@ledgendsrus Рік тому
Well done to the times, we need real investigative journalism more than ever. The free press is a corner stone of our nations liberty.
@jons6125
@jons6125 Рік тому
Pay as you go shouldn’t be allowed to be more expensive
@DavidJohnson-dc8lu
@DavidJohnson-dc8lu Рік тому
Why I got a pay as you go meter, no surprise bills. I don't need a smart meter, the pay as you go is smart enough. My gas is turned off now, and I am nice and warm and snug under an electric blanket which is cheap to run. Tonight I pray to God get me to Barbados for good.
@1982james111
@1982james111 Рік тому
Bloody hell, proper journalism. Finally.
@Yestes
@Yestes Рік тому
“ This is the exciting bit , he’s the type of person to check grandads pocket for a tenna before the coffin goes in the ground
@vernontattersall1398
@vernontattersall1398 Рік тому
It’s absolutely disgusting that these company’s can get away with this we need to unite and stamp this out ourselves as the government backs this
@sinisterbuthappy208
@sinisterbuthappy208 Рік тому
They also conned everyone into getting" smart" meters in the first place saying it would be more economical but really it's just so they have the power to "mode change" remotely .
@questionmark9819
@questionmark9819 Рік тому
So glad that this behaviour was caught on camera. Absolutely disgusting.
@kabl00muk94
@kabl00muk94 Рік тому
Welcome to Conservative Britain, enjoy your stay and hopefully you'll survive the winter 👍🏻
@kotik1033
@kotik1033 Рік тому
The worst thing is we dont really have a choice, Socialist Britain would be no different. Our governments obey the WEF.
@larrydickman5936
@larrydickman5936 Рік тому
Is this what our brave boys, girls, and trans soldiers died for in Iraq, Afghanistan and WWII ????
@Pebb86
@Pebb86 Рік тому
You thinking trans people died in such wars is a big fact lie. And while some trans people might be nice people, woke people need understand their ideology is destroying humanity while praising and supporting people destroying their body assets because of a mental illness. Hell such soldiers in three big wars had more common sense with the male soldiers have higher testosterone. While for any females involved they understood their reality with that being. I’m a Women born as a women who is happy to be given the chance to have children. Anyone who goes down the trans route is destroying their body just so they can hide behind a fake reality. So Please Wake Up, Stop trying to fit in with such a crowd who hates humanity. But if your already part of such a crowd, leave them behind because the wokeness crowd is a toxic community.
@Galacticmaster
@Galacticmaster Рік тому
this has gone on for years. energy meters, tv licensing, mortagage repayments, parking fines, owed rent - all have used warrants of execution. thing is the warrants are signed by judges and the issue with all of this is the lack of settlement with the actual cases at hand. instead the quick fire solution is to apply for a warrant and then break the door in. the only difference with the energy example now is that british gas has been caught in the act of using it to force entry, something which i can catergorically say they knew about, they did and would of continued doing it up until the telegraph and the times dropped the case in the media. the CEO of british gas should be arrested, they contracted the work out for a reason and know the means per the law in which to recover the monies.
@oliver556
@oliver556 Рік тому
Worked in this area for 10 years in the office. You wouldn't believe some of the meters they fit. Vulnerable elderly people living in squalor who have to lie on their belly to vend the meter. Has been going on for decades.
@pearl2910
@pearl2910 Рік тому
Despicable human who gets any satisfaction or thrill from this appalling act!!
@GetMemedM8
@GetMemedM8 Рік тому
3:00 Name and shame this clown
@leyland8676
@leyland8676 Рік тому
Yes, please do. I hope his family are proud of him tonight. Scumbag.
@0191Marko
@0191Marko Рік тому
His name is alfonso apparently
@stjohnssoup
@stjohnssoup Рік тому
Ex police officer. How bad was he to get slung out
@JCRule69
@JCRule69 Рік тому
Great piece of journalism. Thanks
@joprocter4573
@joprocter4573 Рік тому
Both company and staff should face charges
@davemac1648
@davemac1648 Рік тому
Aren't these Warrants obtained illegally as well? If I'm remembering correctly, the Gas Act can only be used for safety, not debt.
@davemac1648
@davemac1648 Рік тому
@BlackBeltBarrister
@fluffand30fps
@fluffand30fps Рік тому
Good journalism yet again from the times 👍
@justice.wilson686
@justice.wilson686 Рік тому
Good job guys. Thank god someone is doing good to help.
@lily_m3538
@lily_m3538 Рік тому
Well done for exposing this disgraceful and unacceptable practice.
@CrueLoaf
@CrueLoaf Рік тому
No biggy. This has been occurring for years. I used to attend myself and be responsible for the resident dog. This is usually a last ditch method after the resident ignores all forms of communication. The metre fitted and is more easily managed. Lesson of this is, if you are struggling to pay for a service…speak with the supplier and come to an arrangement. They won’t cut you off.
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