Our 3D component coasters are on back-order and will arrive soon (these sold out in just 36 HOURS last time!), so make sure you get one: store.gamersnexus.net/products/3d-coaster-pack-4-component-coasters Our Red & Black HUD desk-sized mouse mat with custom red rubber underside is in stock & shipping now! store.gamersnexus.net/products/gn-red-black-hud-mouse-mat You can also grab one of our highly durable PC building modmats here: store.gamersnexus.net/products/modmat-volt-large Or one of our PC maintenance toolkits here: store.gamersnexus.net/products/gamersnexus-tear-down-toolkit WATCH PART 1, DISCOVERING THE ISSUE: ukposts.info/have/v-deo/apafjKmkj7ChyX0.html WATCH PART 2, IT GETS WORSE: ukposts.info/have/v-deo/e3xemXiWeaxmqp8.html WATCH PART 3, NEWEGG RESPONDS: ukposts.info/have/v-deo/Zad2d4CBrZuax6s.html Full Newegg Saga playlist: Full Newegg Saga playlist: ukposts.info/have/v-deo/apafjKmkj7ChyX0.html&list=PLsuVSmND84QtAQc1-VjA5gT5v6ugM1gdZ

This man sat here alone, with millions of people behind him and addressed an entire board of execs. Great job man. Thank you.

"These policies have been in place" "So it's back to poor execution then?" I could hug you right now Steve.

imagine buying a 3070, receiving a 3090 and still being honest and returning it, BUT NEWEGG DECLINES LMAO

Speaks volumes that 3/4 of these execs have been there for less than 6 months.

Thanks for keeping companies honest & focusing on the consumers when the corporations won't.

Poor Eric, only one month at the company before this all blew up 😔

"The reason this video is long is because we didn't want to make any cuts in the interview so that neither party questions the outcome of the video." The commitment to integrity is terrific.

I worked with Vincent at Newegg in 2018. We worked at the customer service department together. As I recall there was very poor leadership at the time but Vincent was always carrying the team in spite of our colleague's failings. I'm glad he is in more of a leadership position now.

The balls of “so it’s back to poor execution then.” I laughed so hard.

Honestly, I'm not sure any of Newegg's staff present at this meeting really knows how the company operates. I've seen this happen before. People get invited to a meeting based upon rank, not because they can actually answer questions.

Holy shit. Props for not backing down to them during the meeting. I follow a lot of car reviewers who talk a big game about whichever car manufacturer is having an issue and as soon as they meet with their rep, they just not along with a shit-eating grin. Seriously, this is top tier content.

This is so wild, I haven’t ordered from Newegg in years, I’m not into gaming or high-end PC building, but I stumbled on this series and ended up watching all your videos on it simply because of the quality journalism. You don’t have to be a PC enthusiast to appreciate the level of work and integrity that went into this. Well done.

The part where you resist turning off the camera during your walk in is assertiveness in the face of perceived authority. This is the type of thing that should be taught to anyone who wants to become a journalist: how not to fold to someone's attempts to control an interview.

Newegg should embrace what gamers nexus is trying to do. This isn't about an RMA product anymore. Those numbers are scary and Newegg is actually at risk of succumbing to Amazon. Gamers Nexus has evolved professionally and independently at an alarming rate in this industry, and is more than capable of giving Newegg some serious help. This channel has evolved into a full scale company that is more than adequate for the task.

Let's be honest. A "normal" customer that doesn't have millions of followers WOULD NEVER get the opportunity to even talk to ANY of those execs. When you have this kind of following, they have to address things or their business would surely suffer. It's pretty sad that people have to go this route just for a business or organization to be like.. "Yea, we messed up."

As an "exec", who grew up through the ranks, I HATE dithering Corp Speak (I literally found myself autonomically wincing & looking away at times). "Please tell me how we can EXCEED EXPECTATIONS so I can KEEP THAT ON MY RADAR"... I mean, I get he was new and super nervous, but that (and sooo many other phrases) is a sign that their leadership (c-suite) is prioritizing hiring leaders who 'talk executive pretty'. Not one of them said "I've gone down and worked the RMA return line this week to really get a sense of how the folks are doing, how the processes are working, and how I can best help them". Poor leaders act as if "we wrote a process, why dont they (worker bees) just follow it?!". The reasons, overwhelmingly are always 1.) Manager and workers aren't connected as humans trying to help each other, org charts/power matter more than clarity, feedback, and getting to a shared understanding 2.) Management has no idea what the real "at the coal face" struggles are (but firmly believe they do... in reality they just know how it effects their usually fabricated kpis) 3.) People have lost the plot on WHY they're all there. Its not to please some boss or shareholder, its not to "meet a kpi". It should ideally be that they can earn a decent living WHILE contributing to something they care a lot about. The company needs to provide a service to the world that they passionately believe people want/need. Leaderships job is to gain clairty, build a supportable consensus, and remove friction/burden from the folks that actually do the work. I'm not trying to vilify any of the leaders in that room. Unfortunately corporate culture breeds those behaviors. Incentives drive behaviors. I'll say this, I've ordered tens of thousands of dollars from Newegg over 20+ years. I strongly want there to be healthy small(er) competitors to Amazon. I think I'm so pissed about this because I used to love that company. I really truly hope they have made a lot of progress. But I'm afraid from that video that they are the fish in the fish bowl and they don't see it. Nice work Steve, that had to be super hard and uncomfortable.

The absolute bollocks and virtue of the GN team is amazing

This whole thing comes across as Steve caring more about NewEgg's customers than NewEgg.

I remember 10 years ago when New Egg and TigerDirect were staples in the computer build world. Crazy how times have changed

I love how Steve is actively puttin pressure on them and asking the hard questions rather than letting them spew out sanitized corpo speech bs

I just wish Newegg would have said something like "This issue was caused by one of our KPIs pushing employees to harm customers to keep their jobs. The KPI was to keep their RMA count low, when it should have been about accuracy. We've changed that to random RMA reviews, rather than raw RMA numbers, and we've also looked at our other KPIs and made changes where necessary to prevent things like this from happening in the future." So many executives and high level managers push for the wrong KPIs. They want to see a low number, so they push employees to make that number lower when it's not their responsibility or pay grade to. And then things like this happen.

"If you didn't like your experience you should ask to speak to a manager." WE TRY. In my experiences, the customer service reps refuse to let us speak to managers or supervisors. They will use every excuse in the book to make sure you don't get to talk to a manager. They would rather your issue go unresolved or be handled incorrectly than to escalate your call to a supervisor. Newegg Customer Support is what drove me away from purchasing from them all together. The business my family owns and operates have spent tens of thousands of dollars with Newegg since 2009 but we stopped in 2019 due to how awful their customer support has become.

The Fellow at new egg has it backwards at 33:08 he says "Its always from the bottom up" I think he meant to say: “a fish rots from the head down”

How the heck are videos like this only getting 1.6 million views? This was good work. Thank you Steve and the Gamers Nexus team!

Hey you talked to Vince! Here I was thinking I didn't know anyone at Newegg anymore. I'm gonna see if Vince wants to hang out. Great work Steve!!

Moral of the story: "You're a random client without any weight or ability to pressure us? We don't really care." But then: "Wait, you're a famous UKposts channel dedicated to PC and a celebrity/influencer of sorts? We shall prepare a board meeting to receive you properly." THIS is the message I get about this company.

Much respect to what you do. People cant change the world, but you def made a difference by standing up for your community, followers and viewers. This is amazin

Incredible video. Just found this content, yep, you guessed it. Had a shipping issue with them due to receiving an RMA, open box item as new. Old RMA label was on the box, arrived at my local distribution center just to be turned around because RMA label was scanned. Product went back to NewEgg now awaiting reshipment. Process is long, customer service smiles and says wait, while asking numerous times if I want to cancel the order. Of course I don’t want the order cancelled, I’d just like my purchased product to arrive in a timely manner, not three weeks later. Just shows not much has changed.

Thank you for fighting back for consumer rights, and for pushing one of our favorite online retailers in the right direction. Hopefully these executives stop pandering in their meetings, and actually make decisive action to *properly* fix the mistakes they have made.

I think it's really telling that most of the people at the table have had their positions for less than 6 months. I work for a company that is in similar straits and let me tell you, if they're having trouble keeping seasoned employees at the top, you can bet the turnover rate of their regular employees is incredibly bad.

Even I was nervous watching this. This is true reality TV. And I'm surprised how well this turned out. It's inspiring to see a relatively-small UKposts channel make such a positive change.

Love the way you guys are. You don't hide anything straight to the point and give people/companies a chance to explain them selves this is how the world should be

It's a huge red flag that all of the VP's are basically brand new to their roles. Something weird is happening over at Newegg.

Damn that was so painfully corporate. Right down to the manager taking the meeting off topic immediately so that they could have the power frame.

Great job Steve, great job Gamer Nexus! Standing up for us little guys, for us who have shopped on Newegg for years and who genuinely want Newegg to succeed and do good. Thank you.

Thank you for all you do for this community. My words cannot convey the positivity i have for you bringing this to light. Companies have to remember that as Customers we have choices and we keep them afloat. This is awesome and please keep up the great work. (Two Thumbs UP)

Only 21 minutes in, but it seemed like New Egg was thinking they could make this all about the one incident GN had, but Steve made sure the conversation shifted to the real issues. Working at a boring insurance company as a dev, it is always fun to see PR and management squirm. Edit: seeing that VP wince when Steve said KPI for the first time was great.

"If you didn't like your experience you should ask to speak to a manager" Have they ever tried to speak to a manager? They specifically train their teams on the phones to make it frustrating.

very glad to see you guys went full transparency and gave them a fair chance to fix the issue. This is how all things should be done and the process to fix and make things better. Damage control is a real thing and companies can over react and its great you guys took the high ground and tried to give them the chance to improve! Obviously, also glad that Newegg did take the chance to talk and did improve!

Take a drink every time they say “Customer experience” and you’ll be in the hospital in 20 mins.

Rather concerning that most of these executives have only been around for a few months. Definitely agree with Andrew in that they were more concerned about damage control than actually resolving the systemic issues.

"We're going to be 100% honest." Proceeds to spew nonstop corporate bullshit.

This is amazing Steve, it's also so awkward lol. I have these meetings all the time with execs that don't care about anything but making money and lie through their teeth to the public on terms of their company policy. Your constant pressuring the issues to keep them on point was so great. You make a great investigator

I just want to say that you did fantastically as an interviewer. They were definitely trying to give you pr jargon and when you pushed back they seemed to recognize that they couldn't get away with that.

The Newegg execs have fallen into one of the traps of the managerial mindset: They're working desperately not to have a bad reputation rather than working steadily not to deserve one. The first is a matter of saying soothing and/or confusing words to manipulate customers into calming down and getting back to their shopping; the second is a matter of ethical responsibility, meeting the expectations of their customers to be treated fairly and receive real value for their money.

I kind of rolled my eyes when out of the 4 dudes 3 were pretty much barely a few months and years with the company...That just screams insane turnover rates. Probably the root of the problem. Once they realize it's a sinking ship everyone jumps...

Wow. This is the type of journalism i LOVE seeing, and supporting for that matter. Steve, you really did a great job and for me, personally, meant a lot seeing someone going after the big answers from the higher ups. Breaking down the lip service walls to get to the meat and potatoes. Great work, I'm a @GamersNexus sub/supporter forever. BIG UP!

Been following this series just today. Good shit man. You earned a customer.

Thanks so much for all your efforts Steve and team. This must have been enormously stressful but the community appreciates it massively.

Some notes: Honestly the customer experience would be improved dramatically if the marketplace was eliminated. I shop at Newegg for Newegg. Same goes for Amazon. The websites were better before third parties could sell on the platform. I want a focused, curated selection of products and not random aliexpress rubbish. Everything for sale should be worth buying for some purpose. There is far too much shovelware on Newegg and Amazon. They touched upon why Steve's RMA was denied, but I'd like to know why Steve's board even ended up for sale. Why was it on location at all? They declined to fix the bent pins from Gigabyte. It shouldn't have been in a sales area at any point when Gigabyte sent it back - it should have gone straight to an e-waste pile.

Hey Steve! Really hope we get an update, seems like this is still a problem people are having. It's been a year now, maybe it's time? Incredible work, by the way.

the board members seemed pretty nervous, and a few were only recently put in their positions. i imagine they were scared for their positions and attempting the best PR talk they could muster i almost feel bad for them i dont envy having a 1v4 confrontation but NG pulled it off pretty well

1 hour and 13 minutes of pure corporate drivel and damage control. Not that I blame the guys Newegg sent to the slaughter - looks like every single one of them is either a new hire or only just recently appointed to their current position. Doesn't really look good for Newegg when your entire "senior VP" team are essentially brand new. Looks to me like Newegg is a rotating door for staff. At this point I really do think Newegg is just putting up with GN's crusade because it's currently a hot topic. Give it a few weeks/months until it dies down, and they won't care. They even tried to go back on their word to Steve when they initially said GN could record the entire interview, but then 24 hours later changed their minds? Like, really? You're going to publicly contradict yourself like that? What an absolute shambles. I hope Newegg can pull through this and improve, but it's really not looking good at this point.

Hey @Gamers Nexus you are an absolute beast at journalism and will always have my respect big guy 🤗🤗🤗🤗

The vibe i'm getting from this is literally "we're sorry we got caught" *does it again* It's very clear the company lost it's humanity and that unfortunately it really is going in the direction we hoped it wasn't.

50:10 At the company I work at, we have a policy that if we're going to tell a customer "no" to something, the person delivering the message to the customer also has to be a person with the authority to say "yes."

You didn't really seem nervous for someone who was calling out a company's B.S. in the faces of four of them and on their home field advantage. And boy did you call em out. Well done

I love you’re videos. You and your team are doing amazing work. It’s refreshing to see a UKpostsr as big as you fight for our community. You have integrity and so many good qualities. 😊

First off great job Steve. The biggest takeaway that I got from it was that most everybody you spoke with had not been with the company that long. They were all scared for their own necks and did not want to commit. Like most people in this world I think Newegg is an awesome company that has in the past been very good with customer relations. It is sad to see they fell down. I'm glad to see someone call them out for it

What Steve did here, companies pay tens of thousands of dollars to get from consultants and most of the time it's just a spreadsheet. This is pure gold for any company looking to improve customer support and they got it for free. Crazy

great work great video so much information and insight into how newegg works not only that but way to go on getting in there talking to them and pushing them into making change hopefully this pressure makes big change in company as a whole that we can see from outside as a customer i buy everything computer electronic related from them from small town we don't really have other options thanks for making change

I know I'm late to this video but finally got back to it. I love how he dragged his 100lbs balls in there and literally laughed at some of their excuses, didn't stand down, pushed back, gave them solutions they didn't want to hear but made them hear it anyways, everytime they tried to pivot he cut them off and forced it back to the point and kept the pressure on them the entire time. He's such a kind hearted guy but obviously shows that he can takes the gloves off and that is rare as fuck. He went in there to fight for the community to a degree magnitudes higher than ever never seen by anyone. This is definitely why Steve and his team are respected and grown so fast. There still one of the youngest youtube tech channels compared to the "veterans" on here and it just goes to show his commitment and integrity, as he did when calling out even Linus. But yeah, I remember the impact GX had from this interview and the waves it sent through the internet on twitter, reddit, discord, etc) Also, props to Andrew!

This interview was throughoughly unconvincing for me, despite GN and Steve's best efforts here to give them a chance they really do seem to be blowing smoke up his ass.

"We're not a big company" says the executive for a billion dollar corporation with thousands of employees.

Youre a role model for me steve, great job at the interview. You have amazing communication skills.

This was amazing. Thank you for your work.

It was painfully clear within the first five minutes of the interview that they are in full PR/damage control mode. They tried to get you lost in a nonsensical, repetitive, and reciprocal PR word jungle. There were a lot of carefully chosen words and corporate jargon from their side and none of it felt genuinely human or like they actually care about the underlying problems. It felt like a press briefing. As Andrew said it felt like they were more worried about the fact they got caught and the hot water that put them in than actually fixing the problems. The meeting seemed focused on making you (Steve) personally happy, while the concern for the rest of their customers was merely tangential at best. At the end of the day, this incident affected their bottom line and as corporate executives that's ultimately what they care about. That was the point of this meeting to them. To save face and save their revenue. It seems like its more about this single incident to them than a focus on the bigger picture. The big problem, as you mentioned, is that they are too disconnected from reality and too far above the "boots on the ground" employees that actually do the work that they don't understand that fixing these bottom up problems and focusing on said bigger picture is the best way to make them the money they care so much about. Maybe I misunderstood the point they were trying to make, but one thing that really irked me throughout the interview was how they kept trying to reinforce that "we're a small company, we don't have 500,000 employees" and it really had "just a small indie dev" meme vibes to it. You can't be a multi-national corporation and one of the most prominent electronics suppliers in the market and then try and use the "we're just a small company and we're still learning" excuse. We can see right through that and it doesn't fly. You've been around for 21 years Newegg. You have thousands of employees. You don't get to use the "small company still learning" excuse. I doubt Newegg will see this, but one suggestion I would like to make is for your high level execs (including everyone in attendance at this meeting) spend a week or two "in the trenches" and work in these departments. Spend a couple days working the RMA line. Spend a couple working the Customer Service desk. Spend a couple days picking product in the warehouse. If you have an actual retail location, go spend a few days on the sales floor. Work in the sales department for a couple days. Don't just visit with the supervisors for 10 minutes. Actually work in these departments. Shadow an employee for the day. Do it Undercover Boss style if you have to. Get a better idea of what your ground-floor employees and departments actually do and this will help you understand where the disconnect in policy vs procedure that kept being brought up in this meeting actually is and how to fix it. Another thing you could do, is just try using your own Customer Service. Call in, pretend to be a customer with an issue, and see how it goes. Linus Media Group does these kinds of undercover investigations and it really helps expose the issues a lot of these Customer Service departments have. Doing your own similar, internal, undercover investigation of your own department could yield some fantastic, and eye opening, results. When they kept suggesting "just ask for a manager" it became very clear none of them have had to call a customer service line in at least the last 15-20 years. Its so frustratingly hard to actually get in touch with a manager these days, not just at Newegg but everywhere, that its almost pointless to even ask. The reps just give you the runaround, and I can only assume its because "# of escalations" is a tracked KPI metric for the reps and the fate of their job is tied to these kinds of metrics. I do think its great they actually listened to Steve and implemented his suggestions in a pretty timely manner. We'll see if they keep following through on changes and improvements, or if they fall right back into their old rut once this whole thing gets far enough away in the rear view mirror. Steve, I look forward to future updates. This saga has me enthralled. EDIT: I removed this statement "and are worth $390 million in assets (in 2009 according to google) and made $2.7 billion in 2016." because, as pointed out by another commenter, its vague and potentially inaccurate. Its also not relevant to the point I was making. However, I wanted to keep it visible in the comment for clarity and transparency.

The interactions between more experienced and younger members of the Newegg team was interesting. Two of the execs wanted the final word, but both had very different approaches and wanted to handle things differently ("follow up with me..." "no, follow up with me"). The returns guy was more direct, but the customer service hotshot kept trying to have the last word even though he was somewhat implicated in the larger issues (since CS makes the final RMA decisions). And the rapid exec turnover at the company suggests a deeper issue with the internal company culture (or lack of the consistent, customer- first culture that used to be the case). These people seem as if they had never met before...

Thank you Steve, I’m late…. But yea, thanks for doing your absolutely best and have the chops to go face to face and address issues with companies.

Great job! Thank you for being a voice for the unheard!

The biggest takeaway from this whole experience is Newegg only reacts when they are pinned against a wall. They cave to public pressure (or a lowering of their stock price) and in reality are not genuinely interested in supporting customers. Everything that has been changed/updated in their procedures is being done to mitigate damages. Let’s see what customer service looks like in a year.

Never thought I'd watch a whole corporate meeting on UKposts. Nevertheless, great content from all of you! This is real tech-journalism work

I like a technology channel that also goes out and defends the little guy from these corporate behemoths. Great job Steve and crew.

This is absolutely amazing! You were brilliant, and asked exactly the right questions. Going to look for followups on this. I've been a Newegg customer for many years and lately hearing many stories about them, and despite that, I just ordered an ATX 3080ti and CPU cooler from them, only because Amazon had no stock left and everyone else was charging too much. I'm due to receive it in 2-4 days. I hope they actually intend to fix this problem, because they have completely lost my trust. I've worked for companies like this for 49 years, and been to hundreds of meetings with management. This is purely speculation based on my experience, but I think it went something like this: Newegg found themselves in a position where they could no longer compete profitably without making drastic cost cutting changes. They most likely had high level meetings where executives made the determination that RMAs were hurting their bottom line more than anything else. Upper management pressured middle management to tighten up as much as humanly possible on accepting returns. Middle management pressured front line workers to deny as many RMAs as possible, whatever it takes. Maybe even offered monetary incentives. No one thought to change the process to account for the honest customers who would be harmed by this, nor did they care. Upper management in these cases only look at numbers and if they are improving, then they give themselves a big pat on the back for saving the company. They are most often completely clueless as to the repercussions, and again, don't care until THEY start to look bad. Apparently, they did start to look bad, and that's the only reason they agreed to meet with you and allowed a camera. Hopefully this will encourage everyone involved to take another look at the process and make the needed changes, but I don't have a lot of confidence right now that will happen in any meaningful way. We will see.

Steve, you earned my respect, most people with a platform never do this stuff for their viewers. You spent your money to fly to California, to change a company to help your viewers. I think i will buy a coaster or a mod mat. Thank You

GN are the epitome of excellent, proper journalism

I havent commented here before, yet i feel compelled to say this. Your commitment to getting the best overall experience for consumers is incredibly profound. It is commendable that you will "call out" a company, and then willing sit down with them, and show them how to handle their own business better. I can only suggest, and perhaps you do this already, is that if you havr a sponsor of one of these companies, that you write it into the contract that youll speak openly and honestly, and if a negative occurs, youll allow the business the oppritunity to appropriately handle it. Because as you seem to say, the effecient and effective ways of handling issues is paramount to a busineses longevity and overall success. To be renowned for its simplicity to interact with. We all love amazon, because we trust that we wont get screwed over if we encounter a problem. It just sucks that amazon refuses to unionize

After watching this entire saga, SUBBED. Well done guys!

"We've added a chat bot" Yeah, that's the problem. Everyone hates chat bots, what was he thinking? Also when Steve asked, "Why should someone choose NewEgg instead of Amazon?" the guy basically answered a list of stuff Amazon already has.

Takes serious cajones to rip these guys apart then go sit in a room with their executive team afterward & calmly explain why they deserved it. Class act, GN. Keep doing this kinda stuff it's cool.

if i could subscribe 10 times for your service, I would. Thanks for what you do and big thanks for your courage going into this.

This video was great. U guys are really making a difference on a bigger scale when it comes to getting a large company like Newegg to change there policies for the better. And I'm glad they eventually decided to come on camera. But props you for having the balls to go in there face to face and getting to the bottom of the issue. Even though we all know if the camera wasn't on those guys wouldn't have bin as nice. Plus most of them we're brand new to the company. Only one of them had been there for years and years. One of them said he had only been with the company for one month.

This sounded like a bunch of corporate level executives patting themselves on the back for a meeting with their "valued customers " Steve you carried yourself very well through this, and you didn't allow them to blow you over with canned corporate responses. We all appreciate everything you do. Looking forward to see what comes of this.

That 4v1 would have been so difficult, I've been in a similar situation with executives of a larger company. It is very difficult to keep your composure in these situations.

I love you steve. I love what your doing here. I do think there is no shortage of shady characters that will most certainly exploit a company that gives free motherboards when there is an issue. Its hard to provide good customer service, and I really appreciate Newegg for sitting down with you.

ive worked in cust service for 15 years, one rule always served me well, always preted the person calling you is ur mum or dad, a happy customer will bring you more customers, dang i almost wanna apply for a job at newegg lol.

The fact that all of the "higher ups" are new hires definitely speaks volumes to the company. If there are internal issues, employee retainment will be low.

I esp. love the part at the beginning ( 5:02): "It's really not fair to just attack without giving the opportunity to improve, because then there's never any incentive for the subject, even though it screwed up, to improve." - definitely not enough of this attitude in the world today. Pretty good interview- thanks for being a consumer advocate and continuing to push the industry to get better!

That was really some baller move, to have the company have all their actually high tier execs come to the table and explain themselves.

Thank you for doing this video Steve. I haven’t touched Newegg in a long time because their RMA/return process was a pain. I spent thousands and thousands of dollars at Newegg building full systems for me and friends. In return I was met with poor service. My issue was around a mobo with bent pins, but it was rejected due to missing items? It was a pain to get it resolved, but ultimately it was taken care of. Since then Amazon and Best Buy been getting my business and probably spent close to 2k this year alone at Best Buy because their service is awesome and if I ran into any issues with any products their return/exchange process was a breeze. I may not be a huge spender like you or some of the other users, but as a small consumer I felt that Newegg didn’t care if I stopped doing business with them. It will take a lot for me to ever consider Newegg again.

I'm only 4minutes into the video but I'm super grateful in a world where it's difficult to trust media outlets, Gamer's Nexus goes above and beyond to show transparency. You didn't have to do what you did, but you did it to prove you always should. Thanks my dudes keep it up!

They tried to control the narrative and narrow the scope right off the bat, and Steve was having none of it haha awesome. 👌

Dude you prove one person can make a big difference, accountability and protecting the little guy from Large corporations is one of the most noble and positive things you can do with your time on this planet. Thank-you!

You deserve great praise for what you did. I would have been nervous as Shit going in there and you handled it fair and firm. We all as consumers , whether it be with newegg or not, owe you immensely for fighting for us. Thanks Steve. You earned a lifelong backer and friend you never met.

The P.R. is strong in this one. That damage control crew really rehearsed their cue cards. Hats off for exposing these issues.

Shout out to Steve for sticking up for the people in the warehouse

Kudos for the very journalistic and fair approach. Subscribed to Gamer's Nexus!

This is a true man of the people putting a spotlight on the corporate companies and the shady things that go on respect my guy you’ve always kept it real since day one and that’s very rare these days

You effected change, and you did it while being impeccably fair. That's probably the highest bar a youtube channel can aspire to. You have my unreserved respect.