Regarding your question, I would recommend you visit the following forum post to get more assistance. rog-forum.asus.com/t5/gaming-motherboards/bd-p/HSS_MB Sorry for any inconvenience it may be caused.

Based on your description, it's possible that the issue is caused by a faulty battery or motherboard. We would recommend sending it for repair for further investigation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/accessories/bd-p/Accessories Sorry for any inconvenience it may be caused.

@@asus_support Disappointment with Punto de Servicio, S.A. branch in Armenia, Quindío, Colombia: Delays, inefficiency, and lack of professionalism. Assistance requested! I would like to express my deep dissatisfaction with the service provided by your authorized service provider. My experience has been extremely disappointing and unfortunate, marked by a lack of professionalism, significant delays, inefficiency, and a notable lack of knowledge and experience from the staff. As a trusted customer relying on ASUS recommendations, I turned to your authorized service provider in hopes of resolving issues with my ASUS laptop. However, instead of receiving the expert support I expected, I encountered a series of problems and frustrations. During my first visit, I left detailed notes and instructions about the issues with my laptop. After two weeks of waiting, I received the laptop back, only to discover that the issues persisted and were not properly addressed. During my second visit, I provided detailed videos to help explain the issues more clearly. Despite this, after a month of waiting, the laptop still had the same unresolved issues. It is unacceptable for an authorized service provider not to conduct thorough testing to ensure that issues are resolved before returning the equipment to the customer. The lack of attention to detail and inability to effectively address the raised issues reflects a lack of commitment to customer satisfaction and professional integrity. I earnestly request your intervention and assistance in resolving this matter promptly and satisfactorily. As a loyal ASUS customer, I trust that necessary steps will be taken to address these concerns and ensure a more positive customer service experience in the future. I look forward to your prompt response and action on this matter.

We apologize for the unpleasant repair experience you have had. In order to better assist you, please provide your issue and product serial number to the following email address. We will have a dedicated representative help you. ASUS_Support_HQ@asus.com Sorry for any inconvenience it may be caused.

If the charger cannot be used, I would suggest you bring back your device & charger to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@@asus_support I went but they suggested getting a new charger, can't the same be repaired?

Unfortunately, the charger does not offer repair services. If you encounter any issues during the warranty period, they are typically resolved through replacement. If it's beyond the warranty period, we recommend purchasing a new charger. We apologize for any inconvenience this may cause.