brb just heading to the local repair shop down the corner 😅 To check out my full breakdown of Apple's new Vision Pro Headset: ukposts.info/have/v-deo/i4N0ZIiigatzt6s.html

That physically hurt me inside watching Arun purposefully impale those new phones with a pen.

As a brokie myself, the amount of pain that coursed through my veins when he shattered both the phones just within 10 seconds is absolutely immeasurable.

The fact that Arun still looked at the phone’s box even though he knew perfectly well which model it was 😂

It is really interesting. In Korea, Samsung repair service takes 6 hours to 2 days to repair and Apple takes 5 days to 2 weeks.

I called Samsung support this week. I told the guy his speech was muffled/low quality and it was hard to understand him. He said I was the only customer who said this and everyone else was fine. Glad to see that every Samsung rep Arun spoke to was also indecipherable. Small things like that matter - it made the whole experience much more frustrating.

This why right to repair is soo important. A independent repair shop would have been much cheaper and faster

For clarifcation: Apple devices are sent to a Warehouse in Leicester and typically repaired the day they are received as they have a day to day turn around. The only time it takes longer is if they have to requote you for additional damage. It's very fast-paced considering the 100's of devices that get sent everyday

4 months late but it’s definitely hard to choose which better since both companies have features that are exclusive to them. They are both amazing device companies.

I would love to see more reviewers doing stuff like this, It actually showcases what companies are doing wrong, Also helps consumers identify who is doing better.

I used to work in the industry in Australia, Samsung was notorious for being one of the worst companies to deal with when needing to get a device repaired. They'd make simple mistakes and try to pass the blame. They were the slowest out of all the manufacturers and were horrible to deal with. Apple was always expensive and a pain in the amount of detail they'd want but would get the devices back to us the quickest. This shows me that nothing has changed in all those years.

Your video was very very very helpful you touched every point and you deserve a thumbs up 👍

2:36 the way she said "device" feels familiar. 😂

I'm a Sammy owner and I find it shameful how badly they handled this. Sadly, my own experiences in the past were the same. Luckily my S22 Ultra has been solid to date.

This is why having the right to repair matters. We can get it fixed faster and cheaper from somewhere else

You have put alot in making this video bro. You are the best

We want more videos like this!!! This matters.

Apple’s repair system seems to fall under the phrase: “In order to maintain the quality and efficiency of our process, we are unable to lower our price.”

We would like to see just the same idea with Xiaomi, Google and other companies. This seems for us a really fun idea, thanks!

I have never skipped your video, it’s so interesting 😊

this is such a quality content I'd appreciate so much

I've only had the joy of getting a repair from Google so far - their process was entirely online, so no call needed and absolutely smooth. They sent a box, it arrived next day (or so), within a week i had it back in a "Hello again!" Box. That little touch of "Hello again!" had me absolutely smiling. Flawless, no complaints. Minimizing the direct human interaction (calls) definitely helped. (Note that even if it was for a company, it would have been the same procedure as an individual.)

This is the reason why I always go to the repair shops/service centers personally to deposit and collect the phone. Much easier to explain the problem, and much, much quicker repair times (Sometimes they just ask you to wait and repair your phone and give it back to you within 30 minutes). I have dealt with Samsung, Mi, and Micromax, for cracked screens, busted camera, etc. and as long as you physically go to their service centers, you are golden.

When he broke those flagship phones, i literally got pain in my kidneys😂😂

9:14 not "call mum" on his to-do list in the bg 💀

Please do this with other brands! It would be interesting to see the different customer service experience.

Interesting video. Should have had the 'corner shop' option included so a direct comparison could be made with their repair quality versus the big guys.

This Video auto played and I ended up watching the entire video. What a tidy piece of work!

Many many thanks, brother!

Samsung also have an option where they send a engineer out to you with the parts and repair it anywhere - I had a phone collected and fixed outside my workplace during my lunch break. I'm surprised this was not mentioned in this video.

I think fans will have a field day if Arun ever forgets to rickroll us 😂😂

"put the box in the bag.." doesn't sound too difficult.

This exact thing happened to my wife. I mean exact! Phone returned unrepaired, after we didn't respond to the phone call she didn't receive!

7:13 bros really wearing a nothing t-shirt and using an iphone to text samsung 💀

2:59 When the woman said DPD,I just kept thinking of Dwarf Police Department 😂😂

I'm just watching this video from Serbia for fun, here in my country we don;t have either samsung or apple officially doing such repairs or collections, here we have carriers or official retailers that sell such phones and all of them have their own repair centers, so they either collect or you take the phone to one of their shops for repair, and you pay them after evaluation and then you get back the phone within a few weeks, or you can just go to a corner shop and have some person who does repairs repair it for you there.

That's why I love Apple. Yes, more expensive... but try getting your iPhone replaced under AppleCare when you're across the globe - it's a brilliantly seamless experience! I had my phone break in Japan and they recognized my phone was a North American version so they replaced it with that version instead of the Japanese version (which requires a loud flash sound to come on when you take photos to deter voyeur shots). Worth the cost imo.

I don't think in the history of UKposts theres been a youtuber that pumps out such thought out and high quality content like this on such a regular basis. Insane and I'm a huge fan!

You've got more patience than I would have had with Samsung.

Great video - as usual! Thanks

I’m only 1:30 in and Apple has won because you have the option to go to an OEM store for repair.

3:17 THAT'S WHAT HE SAID!!!!!!!

4:30 that wallpaper is AMAZING

That is a lovely massaging lounge chair you have. The cat seems very satisfied

The samsung repair center was a one time thing that i ever heard my experience was very great in 2 business days back!

It would be interesting to do an in-store version of this. I agree that Samsung call centers are a nightmare, but have been pleasantly surprised by their 'experience centers'. Had a cracked hinge on my Fold 4 which i took in for repair and it was back with me 2 days later - repaired in store.

This brought back memories of when my Samsung TV needed repairing. Sad to say I had an even worse time, taking months before the repair was carried out. Just a bad experience all together with Samsung support

As someone who worked as a cs on a mobile company, most likely the repair is done by a separate "partner" repair shop which is why the samsung rep wasnt able to make changes on the repair request cause only the repair shop has the access to it

These are my favorite videos type.

I'm a pixel user in Australia and I was really impressed by the customer service I received recently. I was having troubles with charging my device. They agreed to send me a replacement just from a chat within settings. I literally had the new phone before I could send in the old one lol. It's refurbished but nearly brand new. Definitely love the Google pixel customer experience!

8:00 Cloth: NOTHING Phone: Apple Calling: SAMSUNG But I can't believe that Samsung haven't improved a bit even after his old video about customer service form 2 years ago......

Fantastic video. I really prefer iPhone because among other reasons, living in the US, I can just go to an Apple Store or Best Buy for help. I've never had an issue they couldn't fix in store, and when I needed an airpod replaced, they shipped everything very fast. I've wondered if it's as smooth over seas.

The service center Samsung works with reminds me of a company that does most repairs they do in the Netherlands. It takes long and they often do it bad, so you have to keep resending it a couple of times....

I think you should also test their seal. After this kind of repair, in the brand service center, they should maintain their IP68 certification.

A lot of heavy breathing happening 2:50 😂😂😂

Opening the Samsung chat support page on an Iphone is just brilliant.

My favorite Mr whosetheboss video

I think the most familiar service type for Korean Galaxy users is to visit the Samsung Service Center and get it repaired. The reason is that the repair is usually completed within an hour except for the waiting time, and if you return the broken display to Samsung, the repair cost will be lower.(It costs about $185 to return the S23 Ultra display, but it costs about $62 to sign up for Samsung Care Plus.) So it was a big shot for me to get my phone repaired and wait for almost a week to a month to fix it.

unexpected and nice ending lol

One thing I'm surprised isn't taken advantage of here is that you can just iMessage Apple. When I had the Airpod Pro hissing problem, I just reached out via iMessage, ran through the troubleshooting, and they sent me a box for my Airpod Pros to look at them. No need to stay on the phone or go through an auto-attendant first. That's what makes Apple's repair process great to me.

Apple customer care has always been impecable for me, what this video doesn’t cover either is that many Apple customers are within a reasonable distance of an Apple Store or Apple certified repair center like Best Buy and could potentially skip the ship in process and get a same day repair done.

Samsung support has been horrible with me its been ridicoulous, i sent my phone in about 3 weeks ago, and have yet to come back with anything

You need to do this multiple times to make this a real comparison.

In the UAE I've had three Samsung screen repairs, all done via Samsung care. All three times I went to a Samsung store and got my phones back within 2-3 hours. For Apple had to get a repair done once and went into the Apple Store and after less than a week got a replacement phone. So far here both have done well for me.

0:28 who's gonna service me the best💀😂

That’s why I get Apple Care Plus on basically any device. I know it’s very expensive, but you get the fast servicing of broken devices for a far lesser price than any out of warranty repairs.

In the USA right now every mail in repair is on hold until October 2nd. And you can go to Samsung approved repair centers and they are out of stock of screens, or one Samsung approved shop literally ask me for my unlock PIN….. that I will never shared with anyone. I put the phone in maintenance mode and the repair center said that they don’t repair phones in maintenance mode. So I’m waiting until October 2nd to to it via mail. A nightmare at the moment.

I've had broken phones from both companies. There are "authorized service centers" that I've used for them a couple times with 0 issues. With Apple I've set an appointment, walked in, and it was taken care of promptly. Apples service is second to none with the issues I've had. It certainly will vary but the fact that Apple has stores that I can go to make it a little easier.

I think you should make one where you go into the service centre as 99% of people go physically into the centre instead of like calling up apple or Samsung online , and thats also probably why both of their sites aren't optimised for that

It's great to make a video on such a delicate subject as after-sales service. And it is clear that whatever the country... Samsung is also disrespectful and careless about the repair of their products despite having warranty and/or breakage insurance obligations... Great job 👍 Maybe one day after consumers have massively denounced this problem, Samsung will decide to consider users no longer as slot machines but as customers to be loyal.

also a big difference is if this is your personal phone you use day to day, with Samsung you have to send it in for repair where as with Apple they can do repair's in store. For screens and batteries they often quote 2 hour turn overs for repairs so while this was an experiment on the customer service side, if you needed to get your phone back up and running again Apple could be faster in many cases unless you live no only far from an Apple Store but also a certified apple repair shop(ie the ones apple marks on their site and are confirmed to use genuine parts)

6:20 The cat want some message on the massage chair😂

One thing I can always vouch for Apple is their customer service is always a top notch. From making any tech support call to getting any assistance. Repairs I do agree that they are expensive but again there always very helpful for each step of the way.

As a Korean using both iPhone and Galaxy, this video was interesting. There are not any collect things to repair (Samsung has on-site repairs, but Apple doesn't), and everything is done in 1-2 business days (except Apple watch). The difference between here and UK's services is so fun XD

10:11 , wait why would anyone send their phone for repairs send it with their SIM card. lol.

6:18 and the cat is having massage 😂❤️❤️✨

I went to the Samsung service centre personally and they repaired my S21 broken display within an hour... So its always better to visit personally rather than shipping...

Local corner repair shops don't necessarily mean that your device will be fixed properly. In some instances the local repair shop could make things worse to the point of rendering your device useless. I would say you really would have to do research on local shops if you go that route.

I've sent in a phone to Samsung before. The whole process only took 1 week, and that includes booking -> collection -> repair -> delivery. I used the online form which was straightforward enough.

6:03 CAT IN A CHAIR

5:30 I lost it when he said ''Sometimes I wish I hadn't" 😂😂😂

MORE CONTENT LIKE THIS CUSTOMER SERVICE OF DIFFERENT BRANDS OF CELLPHONE PLEASE

Amazing battle, but I suggest to try to make water test for both phone after the repaired 😊

I have to say that I had a very good experience with the Samsung service. A few years ago my screen broke in a fall. So I went to the Samsung website and described my damage there in no time. In the end I could choose whether I wanted to send it to Samsung or have the "Samsung Repair Bus" come for 15€ more. For this small surcharge I decided to use the Samsung Repair Bus. He was there the next day, took my smartphone and repaired it in the Samsung Repair Bus within an hour. After an hour I had my smartphone back with a new display and even got a battery replacement free of charge.

The cat chillin on the massive massage(?) chair in the back is brilliant 6:05

Nice topic

My wifes iPhone decided her camera wasnt a genuine part one day months ago. We finally decided to send it in last week. We spoke to Apple Monday, got the box on Wednesday, shipped it out on Friday and we had the phone back and repaired on the following Wednesday.

I’ve had a similar positive experience using Apple’s repair service under warranty. Very smooth process. I took my device to an Apple Store and got it shipped back to me about three days later. Good customer service speaks volumes!

Just as an FYI if you have Apple Care + with Accidental Damage included, then a front or back panel repair is only $29.00 instead of the almost $500.

I actually did go to a corner shop when I smashed my screen. I dropped it off at a place 30 minutes away, and the guy spent a few days on it. Once it was sorted, he actually offered to drop the phone back off to my house himself, at 9pm at night. For under £100, I got a completely working screen again

Couldn’t wait for part 2 on TikTok

NOTE: They have iFixIt in the US, where people can get their Samsung repairs done. The service is far different than in this video, and much smoother.

More service support videos !! We need creators doing this full time 😁

I work for Apples CS and I can tell you that normally these kinds of cases are handled way quicker Just a few questions we have to ask and the litteraly Just set up a mail in request Shouldn't take more than 10 minutes at most

Samsung support is the worst took them 49 days to fix my fold 4 with samsung care + they shipped the phone to multiple places and lost it twice and the calls from them never arrive we call you in hour no call we call you tomorrow no call.. Never buying another phone from them..

Apple is more expensive but the experience is so much smoother as a result, plus if you get the AppleCare option when buying your device (or just activate it from your phone settings as a relatively affordable monthly payment) you almost certainly wouldn’t have the big outlay for the repair. Having said that, their packaging was unusually confusing. But the most concerning things in the video is where Samsung didn’t seem to have the correct tracking numbers, which could have ended up with your phone being lost, and you were right to call them out on their structural issues. Even with the second repair attempt actually going smoothly, you were without your phone for over ten days (if I understood the video right) which isn’t brilliant if you don’t have a backup device in the meantime.

The big battle is on with Vision Pro and the smarter product *Amazons AMZT66* who you gonna side with?

I recently had my girlfriend's Galaxy Flip 4 repaired and the whole phone call, to get the box shipped and to make a claim, took about negative 7 seconds! I'm not going to lie but I think we actually went back in time, that's how fast and easy the whole procedure was!!! They got the phone back in record time

Nice , It worked. Thanks

4:00 gotta love Apple. Sending it straight to China for a fix. Now a chinese kid will be able to have his birthday cake 🎂