These Pants Cost $170 & This is My Warranty and Repair Experience

These Pants Cost $170 & This is My Warranty and Repair Experience - Fjallraven Ventilated Trousers

2 місяці тому

Over the years I have heard horror stories in regards to the customer service at Fjallraven which is ridiculous considering the price of their products.
Recently my Fjallraven Ventilated Trousers experienced a failure and this is what happened when I contacted the company for a warranty repair
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КОМЕНТАРІ: 295

@Adventures_with_Sog 2 місяці тому

So after three years use and thousands of miles of wear including bushcrafting they still replaced, repaired and took care of shipping all for free after rightly requesting proof of purchase. Seems a reasonable request and very good service to me.

@Phlegm_Thrower 2 місяці тому

They could've just said "yes, we will honour the warranty if you have the proof of purchase". That would've been easier for both the customer and themselves.

@Adventures_with_Sog 2 місяці тому

@@Phlegm_Thrower Which they did as soon as proof of purchase was produced which they asked for right from the start. Not only that but they also carried out extra work that wasn't asked for at no charge. 🤦‍♂️🤷

@mercedesaponte6201 2 місяці тому

Yes, not bad but they do offer a lifetime warranty, so would expect them to honor the fix.

@nbs90 2 місяці тому

@@mercedesaponte6201life time most likely does not mean what you think.

@Adventures_with_Sog 2 місяці тому

@@mercedesaponte6201 Which they did so what's the problem? *Lol🤦‍♂️🤷‍♂️

@Andyb2379 2 місяці тому

If you’re buying trousers that expensive. Think it’s best to purchase them directly with the company in question. That way you should have no issues.

@jerk_store 2 місяці тому

This is why I am weary buying expensive stuff off Amazon. In the past, I've seen companies not honor a warranty because Amazon is not an authorized reseller of their product. And I kind of see why. Amazon is no stranger to the counterfeit market. It's almost like they don't give a rip as long as they get their cut off the top.

@Jeff-jg7jh 2 місяці тому

Except Flallravin looks so cool. I'm old, so it doesn't coun't, you could slow down the talk.

@gabeclark8050 2 місяці тому

I’ve had two interactions with CS. First, a backpack got lost according to FedEx and I reached out to fjallraven to let them know it happened. They sent me a new one with expedited shipping. The original bag arrived two months after the purchase date and I let them know and they mailed me a return label so I could send it back. 2nd, I broke the buckle for that same pack when I closed my car door on it accidentally. I emailed them to tell them that it broke and if they would be able to repair it, and also told them I’d be willing to pay. They replied that I could mail the belt in to have them repair it, shipping at my expense, or they could mail me the buckle so I could have it repaired through a third party. I opted for the latter. They did note that this was exceptional as accidental damage is not covered under warranty. I’m very pleased with their customer service, I want to note that their phone service was super good.

@Meibeon 2 місяці тому

Top tip: When you buy expensive outdoor clothes put the receipt in a safe place and save the e mails, no drama required.

@medicus5565 2 місяці тому

The principal reason I purchased Fjallraven clothing is for the professed quality by the company (regardless of the hefty price tag). In my view, quality is not only evidenced in the manufacturing of a product, but how the manufacturer stands behind their product. If a company will not repair/replace a product not caused by misuse, abuse, or intentional damage, then they do not have a quality product. The fact that they stood behind their product in your case, reassures me that they produce quality products.

@danceswithbadgers 2 місяці тому

At least you got your trousers repaired. When I contacted them about premature wear on both some Kebs and Abisko Lites Fjällräven completely blew me off, denying that such wear even COULD happen to their G-1000 material. I do like the fit and features of Fjällräven trousers but I'm actively seeking alternatives not made from polycotton, which is all G-1000 is. I still have other Fjällräven items, and I like them, but Fjällräven's customer service is an insult just waiting to happen if you dare to question the quality of their products.

@raytaylor4199 2 місяці тому

I bought the Fjallraven Abisko dome 2 last year in the UK, I had my eye on this tent for quite some time, as soon as I seen it on sale I purchased it, When I received the tent there was loads of loose threading along the skirt of the fly sheet, I contacted Fjallraven and they honestly couldn’t care less, they sent me a copy paste of UK consumer law, they didn’t even care about the issue even though I had sent them a video and images of the issue, luckily the retailer I purchased the tent from sorted the issue out for me, it wasn’t a massive issue as the skirt can easily be re stitched, but that was my insight into their customer service, the tent cost me £700, for something this expensive you’d definitely want that reassurance from the manufacturer. I’m sure many have had good experiences, but for me that’s the last item I’ll ever purchase made by Fjallraven.

@i.m.askance7996 2 місяці тому

If I had an experience like yours I'd stay away from them too!

@donaldtimmons1472 2 місяці тому

Taking into consideration my experiences with other companies and products, warranties and such, I find that customer service story very impressive. I’m equally impressed with the quality of the repair. I find it hard to imagine any company doing any better. Also, 3 years of heavy use before any issues is impressive as well. Thanks again for the review. I always feel like your reviews are fair and unbiased. I trust them explicitly.

@valdius85 2 місяці тому

Thank you for your hard work. Companies need someone to keep them accountable.

@challenger2ultralightadventure 2 місяці тому

With the number of scams and crooks trying to game these companies, I find it understandable that they would insist on a proof of purchase before responding. If you are like me, and toss out a bill of sale soon after a purchase, well, it then sucks to be like me. I suppose I should really get a shoe box and start saving receipts, just in case I need to make a warranty claim. Cheers from Winnipeg.

@gigi3242 2 місяці тому

Thanks for the info. Hope life is treating you well.

@wolfcynn 2 місяці тому

last year went through similar with a pack from the Camelback Tactical Line (used primary to haul groceries by foot weekly ... no personal vehicles at this point). after several years use the stitching on one shoulder strap failed and ripped, other started pulling apart (seams were not sealed / sewn properly). took a while and some back and forth but they replaced it with a current model under "limited lifetime warranty". learned a long time back - buy products with lifetime warranties, take care of your gear, save proof of purchase (i immediately scan documentation and take photos and file the images for easy future access ... also good tactics for insurance claims). helps that i've done customer service (T1/2/3 and management) for *many* years so know some tricks (grin)

@SamSam-jf1nj 2 місяці тому

I’m more impressed that you even found the proof of purchase after 3 years. Screw the customer service review

@pappydaddy7447 2 місяці тому

Hey Luke. You are such a trusted source of honest reviews. Thank you for your work. It makes a big difference. Also, I noticed you are turning gray lately. Just thought I’d bring that up !

@shellcshells2902 2 місяці тому

Yes, the color of wisdom 😉.. and he wears it well.

@Wastelander13 2 місяці тому

They just ignored my messages about a problem I had with one of their jackets and Im not the only one.

@radarbase 2 місяці тому

Cheers for all the hard work you do, Luke 🍻 Since you asked... More outdoor clothing reviews, including design pros/cons & details about technical materials would be quite interesting to me!

@MamacrackerJ 2 місяці тому

From a Canadian perspective I just exchanged a t shirt as I just accidentally bought the wrong size. They gave me a prepaid shipping label. And am currently waiting for the t shirt to arrive which they did send out promptly. No complaints so far

@mobius9818 2 місяці тому

I adore my vidda pros and kebs. They fit me perfectly (don't get me started on the cryptic sizings, which also differ for men and women, caveat emptor) and I love the quality. I had heard about some difficulty with warranty, and I have saved every single receipt...in fact I did this with ALL my gear purchases, because as you point out, there are some expensive (and well-loved and well-used) items in a full kit. All the gear receipts are kept together in a dedicated box in my gear closet. I highly suggest others do the same. And yes, it will take a while to find a specific receipt. But for expensive gear, I consider this a form of insurance. Thank you so much for detailing your real-life experience, which simply confirms my concerns.

@fatsdulange 2 місяці тому

Another suggestion: Also take pics and/or scan receipts not only onto a memory card, but also up to the cloud. Two is one, one is none. 😎

@MrEvilWasp 2 місяці тому

I had a similar problem with Osprey a few years ago. I had a pack bought for me that after a couple of weeks started squeaking really loudly. Found out it was a very well known manufacturing fault with that pack model to do with the frame and where the straps were connected to it and so it was under a recall. I contacted them and they were totally OK until I said the pack was bought for me as a present by a family member who lives at the other end of the country so I didn't have a receipt. When they heard that they totally ignored every email and I never heard back from them. I gave them the serial number of the pack and everything they had asked for but they just totally blanked me because I didn't buy it myself.

@randyespoda1603 2 місяці тому

What is truly unacceptable is the fact that they decided to fully ignore you. They should have at least responded and explain why they would not be able to assist you any further without the receipt. It's just simple etiquette. I have one of their packs but knowing this, I'll avoid purchasing anything from them in the future.

@MrEvilWasp 2 місяці тому

@@randyespoda1603 Yep I gave them the serial off the little tab on the pack itself. They tracked it and everything was fine, right up until I told them it was a present so I didn't have the receipt they wanted. I chased up with emails for a few weeks but never got a response so I gave up. My uncle told me he got in touch with them about it as well and they told him because he gifted me the pack he can't claim a repair because he no longer owns it. They were sorry, not sorry at all. That was a few years ago so maybe they've changed their practises now but I haven't touched anything from Osprey since. Haven't used the pack since then because the squeak is really annoying and right by my ear. I don't want to sell it to someone because of that squeak.

@MissCase530 Місяць тому

When I had an issue with my Vortex scope, I got to speak with a Vortex rep who wrote a book on scopes and was ex military, as he was in his car driving to an appointment. Got back to me immediately and spent generous time helping me sort things out. Sounds like Fjallraven found out you were a youtuber and got right on it. Also the issues you had show the hype with this product. Good pants don't get burn holes and tear outs after 3 years. I suggest you check out Filson field wool pants if you want a better set of pants that won't burn holes around a fire.

@Walibnzas 2 місяці тому

Many, many alternative outdoor wear options than this brand. More power to those who just have to have it. Good vid.

@greyhikes5236 2 місяці тому

For a minute there I thought you said you had them for 3 years..........🙃

@mercedesaponte6201 2 місяці тому

Lol... sorry to hear about the zipper. Honestly, I think ALL customer service options throughout our consumer industry have taken a DEEP DIVE. I'm not a fan of just going through the que on the phone or waiting for days for an email response. The people should demand and expect better, esp with the prices these companies are charging.

@IMDARKFIRE007 2 місяці тому

I honestly have been avoiding Fjallraven products....I paid over a hundred bucks for the Abisko tarp and the thing leaks. That failure alone makes me really cautious because these guys do not PLAY when it comes to price. It's a risk in my opinion, they use great materials in their stuff no doubt, but a design flaw that defeats the main purpose of the item? That's borderline unforgiveable with their prices.

@timgoward9407 2 місяці тому

I would be interested in your opinion on 511and kuiu and whether they would be worth purchasing . Great review as always, many companies only put priority on the sale but neglect care afterwards and that's where they lose customers.

@OneReferralAway 2 місяці тому

This company is awesome and the fact that they cover their clothes for life is amazing. Afters as long as you wore yours I would’ve just bought a new pair. All of their products are amazing.

@TheMityquin 2 місяці тому

For a pair of pants to only last three years, especially for premium price these pants cost, it would be crazy to not send them them back for repair.

@Frontfight 2 місяці тому

Exactly, I am slowly replacing all my clothes with Fjallraven pieces and jackets. Thousands deep already.

@Frontfight 2 місяці тому

Exactly, I am slowly replacing all my clothes with Fjallraven pieces and jackets. Thousands deep already.

@lindawoody8501 2 місяці тому

I admire the manner in which you contacted the company as to not attract favoritism due to your "influencer on UKposts" status. Thanks for the tips on how to purchase this company's items for best warrantee coverage and same about contacting the company for service.

@NWEDC 2 місяці тому

Weird, I had a pair of Fjallraven pants I put my leg through a hole that had worn. I sent them in, they patched them and returned them. However, I live less than an hour away from the place they fix them. Sorry you had such a problem. They’re my favorite pants.

@wontollamx 2 місяці тому

Thanks for share your experiencies.

@rawcookiedohh5559 2 місяці тому

I would love the see a review on their Skogso Padded jacket!

@tracykooken2606 2 місяці тому

thanks !! good to know about SAVING RECIEPTS !!!😮

@kookiemoose 2 місяці тому

“Thousands of miles” of use from a hiking garment is far beyond what I would get out of my hiking garb. Best advice I ever got was to never get attached to a piece of gear

@nikolajovicic1134 2 місяці тому

Hi Luke!!! Thank you very much for your awesome reviews!!! I follow the Chanel for a very long time and I'm really considering your opinion with a lot of a respect! I have a few products from RevolutionRace. Besides of all I have 2 pair of pants (RVRC GP Pro Rescue 2.0 pants and RVRC GP Pro Expedition). I'm very satisfied with a quality and durability!!! You should really test them!!!

@yppp666 2 місяці тому

thanks for all the tips. 5 weeks sound like normal European speed.

@JohnyMac-tb6ms 2 місяці тому

Thank you Luke. Me, I too think their products are top notch. With that written their customer service is poor at best. Their response time is poor. It took 1-month to get an answer and the answer was positive but an additional 3-months to get the problem resolved. In the end, the lady I was dealing with did send me a 30% off coupon for my next order. I threw it in the trash. With poor customer service, no matter how good their product is, I will not deal with them. 73 & God Bless.

@andrewjohnalbrighton6140 2 місяці тому

The trouble I have with these companies and they refuse to do anything and are missing out a growing potential market . My issue is that I am 6ft 9in tall and have a 50 inch waist and a 38 in inside leg. Fjallraven and all of the Big outdoor clothing companies won't make the bigger sizes . I have tried talking to some of these companies and they have refused to talk . One company did talk , eventually and told me , I shouldn't be so fat . The thing is, I am very tall , not fat . I am considered to be slim by my doctor. I felt like getting back to them to complain, but thought not , as I would only get even insulting as I write. Thanks for sharing your adventures and reviewing sessions. ATVB Big Andy from Darlington, UK .

@Jantonvid 2 місяці тому

While I know you are probably not “fat” I’m sure the reasoning for not making big sizes is simply larger people will probably never buy these because they don’t go outdoors and do physical activities like their target audience for these products.

@andrewjohnalbrighton6140 2 місяці тому

May be in the USA , but in the UK, a lot of taller people are getting out to do countryside activities such as walking and camping, so here in the UK there is the market there for such clothing . Its also the same with every day clothing , more so with the Internet shopping sites not wanting to pay the proper taxes and our so called government aren't bothered about the situation, not realising how much they are losing out on . I will stop my rant there or I will lose my temper . 😮😮😮

@andrewtaylor5421 2 місяці тому

Thank you for what you do Luke. Just sharing my thoughts. I think that if it is their product, it shouldn’t matter if there if a receipt or not. I bought the same pants from their retail store a few years ago, and I don’t have the receipt anymore. And most people wouldn’t have it any more. So I guess if I run into a problem, I’m outta luck. Doesn’t seem fair to me. But that’s just what I think.

@bjorngrutterink5038 2 місяці тому

Hei luke I wear revolution race pants and they are a tight fit especially around the ankles. The pockets are smaller compared to the Fjällräven trousers. They do hold up great though I wear them every single day as a guide here in northern Finland and have yet to find a whole/tear or failure in these so that's incredibly impressive. Everyday use is snowmobile riding/repairs, skiing, snowshoeing and making countless fires. I have the GP pro rescue pants from them and they could be worth a review.

@fartman10284 2 місяці тому

Mental note.... scan Fjallraven receipts to your computer... since I probably would not have the paper receipt 3 years later, and also back it up an a backup drive

@fulltimecasual_ 2 місяці тому

Proof of purchase request if fair. Standard even.

@OntarioBearHunter 2 місяці тому

Our store has a good relationship with them, we warranty at store in first year. Best direct warranty experience I've had was Gerber, I broke a 30 year old multi tool, same day they responded and just asked for pics of item. Sent a replacement tool within 3 days, but it sat at a customs broker warehouse for 2 weeks, then they expedited another and I got it 3 days.

@corbindallasmultipass 2 місяці тому

Take a picture of the receipt and save it to multiple places.

@FACTION141 2 місяці тому

I would also be interested in hearing hearing your thoughts on the Truwerk pants I’ve purchased the T2 and so far I’m impressed

@billb5732 2 місяці тому

This is a lesson for buying used gear in general. Most used gear is instantly halved in value when buying used. Not because of the condition, but because it is usually out of warranty. So don't pay more than half price for used gear.

@nutthrower4415 2 місяці тому

Good info, thanks for sharing. My one question would be if it only took one hour yo reply at one point, then you sent them the proof of purchase and it took 7 days , not sure why the difference 🤷‍♂️ but in the end you got yer pants , that’s. Bout all you can ask for

@petestuff3257 2 місяці тому

Other than the annoyance of your early communication, your experience seems entirely reasonable, and good. Having worked for an outdoor retailer (EMS) with 100% satisfaction guaranteed, I can tell you the amount of abuse and attempted abuse of the policy was over the top. I think it’s appropriate That they ask for the receipt. Thanks, and Cheers!

@breseler 2 місяці тому

I've had to replace the zips on two pairs of Karl Pro trousers. They have been worn quite a bit (and past any 2 yr warranty cover) but the zip is such a lightweight type (same type as your zip at 5:07) that the teeth eventually seperate away from the base material near the top and they get jammed (usually when zipped up!) . Both times I've just taken the trousers to a local tailor and they have replaced the zips with a heavier duty brass toothed zip. Basically what Fjällräven should have used in the first place...

@Daui91 2 місяці тому

Would be very intresting to see you testing the REVOLUTION RACE pants! 😊

@thierrybervoets3604 2 місяці тому

In Europe , and in Belgium it is bad warranty . First they ask the shop manager to send a picture of the problem . And then they refuse to make the reparation . Very very disappointing

@emeregildo100 11 днів тому

I liked the content of this video. I was wondering if you´ve had a chance to wear the 5.11 Tactical Men's ABR Pro Pant. These pants seem to be super comfortable and seem to be reinforced enough for outdoor activities.

@justnicky17 2 місяці тому

I'd love to see a video on the Revolution Race pants. I love the idea of Fjallraven but the price tag is alot. If RR is of the same quality but way cheaper, I'll go with that

@brnrecluse2946 2 місяці тому

For $170, they should replace them for free. No questions asked.

@shaunz1173 2 місяці тому

Considering you have been wearing these pants for 3 years and put to the test much more than most people would in double that time and only required one repair (free) is extremely impressive. Not many pants on the market could hold up to this abuse. Good luck getting the life out of and warranty service from many other brands. I would say they are definitely worth the $175.

@monkeyhasguns9913 2 місяці тому

You should check out the night cat flat lay hammock.

@descattysBushcraftbydescattys Місяць тому

I've never watched any of your videos, a mate of mine recommended you. I totally agree with their customer service its pants really for a company such as them. I had a similar experience it felt like they didn't believe me when I told them my issue with one of their bacpacks

@yamahaevo 2 місяці тому

Thats pretty amazing customer service. Show the receipt or from the bank account. Problem solved.

@Blix79 2 місяці тому

Fjallraven have some of the best and toughest pants on the market. They back their products and that one reason I purchase their products. I’ve never had any issues with their pants.

@b0mazor 2 місяці тому

6:33 I dont know why but the way you said this reminded me of a dr sues rhyme "I do not like the pants one bit; The way they felt, the way they fit; My name is Luke, my channels a hit; These pants i tried, i cannot sit; If i had tried the pants would split; This competitor should simply quit; Their customer services does not commit; I do not like those pants one bit"

@Jeckyll859 2 місяці тому

I love your Mammut jacket! Can you please give the name? Thanks :)

@icastell 2 місяці тому

I heard of similar experience from a hiker. Even though, i was tented to purchase a pair of these pants, the no so great customer service kept me from doing it. Specially, if the cost is about $200.....

@ReasontoLiveAdventures 2 місяці тому

I would love to see a review of Helikon Tex’s pants. They are a bit cheaper, plus I know from personal experience that their clothing is top notch.

@Meibeon 2 місяці тому

their coats are top class

@ivotouart 2 місяці тому

I had the Vidda Pro ventilated pants and while they fit great and I loved the vents, the pockets and everything else about them the material is sub-par. I used them as casual everyday pants and for some slight hiking but within 12 months the seams on the backside had completely worn out and there were holes in the fabric. I've never had that happen with any pants before. And fjällraven, of course, told me they won't cover it. Despite authorized reseller, proof of purchace, etc. Apparently they consider that normal wear and tear. So that was the story of my first and last fjällraven purchase ever.

@Gunn4u 2 місяці тому

Is this a USA made product? Never mind I can find out . Thanks for your input and Honesty. Good job

@siammaterialmanagementserv1818 2 місяці тому

Providing prove of purchase and very normal. I am using fjällräven since 35 years and had only one issue. CS addressed it within 3 days. No problem at all!!

@hyperboreanforeskin 2 місяці тому

I have the pants. that should be proof of purchase itself

@Cz82 2 місяці тому

I had one experience with them so far the top carry handle on a backpack ripped at first the CS agent refused the repair because they thought it was from an unauthorized reseller but once I showed the reseller was on their approved list they just replaced the whole backpack and paid for shipping. So overall it was okay, I'm guessing the cs agent was confused because the reseller was from the UK and I'm in the US

@LowcountryMan Місяць тому

I really like the look of that jacket... wish you had a link, or maybe they do not make it anymore. Looked on their site and do not see one that looks like that :(

@billcornwell8662 2 місяці тому

I wear the Kuhle Renegade Convertible pants. I would love to know what you think of these products if you get the time. Gardened and travel in them two years now, still performing well. Thanks for your good work.

@flightographist 2 місяці тому

I have several, they are great and long lasting- I think mine are 4-5 yrs old. They see river kayak and hiking use.

@atkinsb142 2 місяці тому

Great video and get to test my sub put at the end! Only if I was flying airwolf too! :-)

@Kolaotse 2 місяці тому

I know the brand doesn't market itself as an outdoor clothing brand but I would be interested in your opinion of UF-PRO pants. I have had a pair of their p40 all terrain pants for almost two years and I have been really pleased with them. In my opinion they are great for general outdoor activities and everyday use when I don't need to be anywhere where dressing more formal is required (I recently bought a pair of p40 urban pants for a cleaner look when I need to appear civilized lol)

@gregoryfarris4801 2 місяці тому

I bought an Arcteryx rain jacket May 2012, July 2023 glue holding the hood failed. Same process, complete the form, attach receipt, Arcteryx covered it, in full.

@roymills2564 2 місяці тому

i have a pair of FJÄLLRÄVEN Vidda Pro, like you say they are expensive, but i think there worth it,very well made with some great features. not had any problems so far but only had them one year.

@sjoebusen 2 місяці тому

There is another Swedish brand called Houdini making good clothes for the outdoor. They did not require a proof of purchase when the zipper on my 6 year old fleece broke. Same quality and high price as Fjällräven.

@andreebremnes3418 2 місяці тому

I would love if you could review Revolutionrace pant! I'v used their stuff for many years now. But my Fjällräven Keb is still in a different league!

@rjstewart Місяць тому

It’s utterly ridiculous an clearly and avoidance technique for any manufacturer who offers a lifetime warranty and truly stands behind their product to demand a proof of purchase. I took my Tilley hat into the store and got a replacement due to it wearing holes through after 15 years of use…..WITHOUT a receipt! I call bullshit on any company that requires proof of purchase if there’s no time limit on the warranty!

@martinl3613 2 місяці тому

I‘m from Europe and so far had no contact with the fjallraven support,I love them and the price is high but for a good quality.Unfortunately my products where unrepairable and I bought new one. I can tell you about Revolution Race. They have great products and there support works well so far but as you mentioned the pants are tight fit and not made for unathletic fellows with one or two pounds more then normal.😅

@samhill3496 2 місяці тому

Very understandable conditions since they are so many of these sold on ebay in a used or second buyer/seller deal. Original purchaser with proof. Have it, share it with them. If you have that you got your foot in the door. I think they did well. I only have a few products from them. Top shelf items. Since covid the inventories of pants has grown considerable. In the same time I have been getting smaller and have waited to purchase.

@stuart23969 2 місяці тому

Could you review the 3 secs tent please in really bad conditions?

@legoclone780 Місяць тому

I ordered myself Fjallraven Vidda Pro trousers and after daily use for about two months the stitches under the zipper snapped and one of the pocket side stitches has broken off as well. I am talking about just average city use of walking and sitting. I really hope their quality control or materials used haven't gotten bad. 2/10 shouldn't happen to 200€ pants.

@KyleBarrett-ex6kd 2 місяці тому

I had a great experience. Emailed them on me cutting my pants by accident, they had my only pay shipping but patched them for free. Turnaround was less then two weeks. I did have to have proof of purchase.

@superkentzero 2 місяці тому

Please review the the latest Revolution Race pants.

@earlgrey691 2 місяці тому

Surprised at this.I never had issues with Swedish firm -Revolution-Race when i got a pair of their less expensive but highly impressive trousers.Quite the opposite in fact when i returned them.They were awesome to wear but almost too good for bushcrafting purposes.For this i would now always go 'cheap and cheerful',maybe military stuff.? but the returns process for RR was extremely efficent to say the least.

@iceman857 2 місяці тому

Haven’t needed to use their customer service. 5 years of wear so far.

@joeldahlin2215 Місяць тому

I had a snap break on my jacket. I brought it in and they fixed in a couple of days and shipped it to me all for free.

@stevemcallister 2 місяці тому

Please try the tight pants from Revolutionary. I'm very interested in snug fit gear and am interested in seeing a review.

@MrJbarreda 2 місяці тому

I’ve got two different trousers by them and two shirts, haven’t had a problem but I don’t wear them and camp like you. Hopefully I won’t have any issues.

@medicinegone 2 місяці тому

I've thought about buying these before but they consistently don't have my size. 34" waist is apparently either extremely popular or too rare to bother making.

@browsman2328 2 місяці тому

I wish hiking pants companies would put all zips on their pockets. A while back I bought some hiking pants at REI called Craighoppers that had all zips but the material is very thin but they are alright for summer hiking.

@Zydia 2 місяці тому

i once send them a mail of my Product asking if i might have been ripped of. They answered after a day or so. And they also answered my questions. Maybe its different for European support.

@orangeblack1285 2 місяці тому

I love my fjallraven keb gaiter, but damn are they expensive. Luckily I hadn't had to contact customer service with them yet

@leekay1588 2 місяці тому

I’d like to see you review those pants. Can you please purchase a pair as per I am interested in buying a pair myself.

@Czeslawwieslaww 2 місяці тому

He did already check in videos ✌️

@zfretz59 2 місяці тому

I have a number of pairs of Kuhl pants and would say that their customer service is phenomenal. I had a couple pairs of shorts that wore out prematurely in the crotch area and they replaced them at no charge and didn't ask for proof of purchase.

@caseymauldin8396 2 місяці тому

I’ve never purchased a fjallraven product before. My wife has been eyeing their bags but that’s about it.

@Scott7169 2 місяці тому

I have multiple pairs of the Vidda pro trousers the oldest 10yrs now. I've never had an issue with any feature on these despite the abuse they have sustained. Expensive but cost per wear is cheap.

@alastairjones7359 2 місяці тому

I’ve bought many Fjallraven products in the past but one time I had to have a zip replaced in a primaloft jacket this was done after 4 years so I’m guessing out of warranty? they did it without any issues they took care of the shipping also..I’m in the uk and had to send the jacket to Holland I believe…it was back within a month.

@ductaobui2402 2 місяці тому

Bought the arcteryx beta ar jacket and got a delamination issue after 2 winters, they propose me to recycle the jacket and give me a 120$ reduction if i buy another arcteryx item. a jacket that i bought for 650$ !! And of course i respect the washing instructions…

@mercedesaponte6201 2 місяці тому

I wear Revolution Race pants and I understand your statement. I'm tall and thin so they actually fit me well as opposed to the usual baggy look I sport with other brands. I lose weight backpacking over the summer and need a belt w/ other brands. I love RR.

@earlgrey691 2 місяці тому

Careena Alexis the gorgeous Canadian bushcrafter is the only person I've seen who rocks the Ravens like no other.Men's versions are pretty unflattering in comparison l would venture ? Good product for sure but a tad overpriced.

@JessicaFerri-um4hf 2 місяці тому

I like the look of the second pants mentioned, maybe you need to get sizes larger - sizing in the United States is just a mess, it takes me forever to find clothes that fit comfortably. It's always better to get clothes a size too big because you can take it in, that's what I do. The high price for a pant that lasts that long after wear and tear seems reasonable to me, I would buy those.

@zhurnivuurg 2 місяці тому

5 weeks seems like a long time to be walking through the woods with no pants on.

@sound-flies 2 місяці тому

Fjallraven is below par with customer service and I stopped buy their products, (New Zealand based) Have many of their gear but my last experience I have to say I will spend my money elsewhere. Pretty much they never responded to my questions and sad thing it was just a sizing issue so an easy swap would be expected but as they are online store only in new zealand it turned up to being a disaster. Now I had to on sell a new product using local ebay. So will lose money.