The broken glass fell into the hatch after being struck by a golf ball. Then the owner of the audi took it to a glass place to have it “fixed”. A week later, he brought it to my shop

"Well that's not acceptable..." spoken like a true honest man. This is who I want to repair my vehicles

Always lubes up before shoving it in the rear tailgate, a man of culture.

What a respectable person. Side note: the way he lubed the hose tho had me laughing so hard 🤣

"There's nothing I can do about it, you'll just have to deal with it." Translation: "I'm too lazy and don't get paid enough to care."

"But thats not acceptable" absolute UNIT! This is a stand up mate right here!

Jaime is sneaky with his humor if you’re paying attention. “Somewhat repair, somewhat replace” is hilarious.

The world needs more mechanics like you sir.

Always amazes me how some companies will tell you that something can’t be done and either you have to live with it or try to talk you into a different solution that’s not really the right way to solve the issue. Ran into this many times over the years with my own business where customers were told by other companies that what they wanted couldn’t be done. Fortunately the customer didn’t accept that company’s explanation and found me that could do what they wanted and had a happy customer. Never accept the first comment someone gives you if it’s not what you want. Do some calling around and do your research and many times you may find someone that can do what you want. But it may cost you a pretty penny for good quality craftsmanship!

Going above and beyond for the customer, now that’s quality service.

When you find a mechanic who shows you that he cares like this, PAY HIM WHAT HE WANTS, HE'S PRICELESS!

The grandmaster flash reference classic👌 great job shows its takes the right mechanic to do the job.

“But that’s not acceptable” Ok where’s your shop located? so I can take my truck there

It’s rare to find people who take pride in their work anymore. Great job.

"We can't get all the glass out, just deal with it." Translates to: "I'm a lazy prick who'll gladly take your money but will do none of the work that warrants recieving it."

Yes. You are the man. Good job. I'm glad to see that people still care about quality!

Thank you for the honest and awesome job you did for this person!

I love how he calls out safelight by saying somewhat repair somewhat replace lol.

This man even lubes the vacuum hose before jamming it in the car, he shows love to that car more than most owners do. I want to know where this stores located, will be taking my repairs there

I hope everyone is like you. So honest.

“Alright that’ll only run you 1500$!”

“Somewhat repair, somewhat replace” is really underrated 💀💀😂

The second he said “but that’s not acceptable” he gained every ounce of respect I had

Wow actually an honest mechanic I applaud you

Nice to see someone who actually cares about the customer and is a professional at his job. There should be more people like this man in the world. 👏👍🏻

Being told by your mechanic to “just live with it” is the first sign to find a new mechanic

From a tech to another You truly a professional. 'Do not just fix the problem, find the root of the problem. Great job!!!

I’m not a Euro guy by nature but you are making me appreciate them more especially with how honest you are about everything!

I appreciate people like you, nowadays 90% of mechanics scam the customer which is completely terrible

"....somewhat repair, somewhat replace..." That's fantastic.

You good sir are a rare person. A TRUSTWORTHY mechanic who wont just do the least and charge the most. Respect to you and God bless your business

Glad to see service that gives more than what was paid for 👍God bless your business

I like how he says the half-assed job is unacceptable. I take my work as a mechanic seriously and feel the same way.

"Somewhat repair, somewhat replace" Love it.

I wish ALL repair/fix it people did such thorough & complete work! Bravo!

You're an honest and kind person. 👍🏽

Dude took that repair with pride and did the best job he could even though it wasn't anything major. Now that is dedication. I'm going to school to be a diesel mechanic and I can personally say that the industry is aching for more people like this guy. The world needs more people that are as thoughtful as this man. God bless sir

This guy is a truly good mechanic. He's not just skilled he's a good dude too.

As a guy who just started a small auto glass business, hearing "somewhat repair, somewhat replace" was a very welcome laugh 😂

Man it’s nice to know there are still honest and decent stand up guys out there. I would bring my Cadillacs to you have work done on them anyday!

Had to leave a comment to appreciate your work.. not only did you do your job but your doing something that should have been done by another job.. going out of your way 👍🏽

"Somewhat repair, Somewhat replaced" Has permanently replaced their jingle in my head every time it gets stuck there every time I hear it.... thank you for that. Seriously, thank you. Lmfaooooo

Nice to see someone who takes their job to the correct level. Wish you were in the uk.

You are a true professional well done lovely to learn their are still people who take pride in their work 👍🏽

IN MY VIEW When he said “Well that’s not acceptable” I knew instantly he was a problem solver getting jobs done and not one of those that kick the can down the road making excuses for inadequate work.

True, it’s difficult to get all the glass up but this shows that they didn’t even try.

You are a good man. The utmost RESPECT to you.

The Message by Grandmaster Flash. A true classic and an underrated line.

I'll never hear that jingle the same. From now on, it'll be: "Somewhat repair, somewhat replace."

I was caught off guard with the last couple of words “got rubber hose & I’m going to stick it in…” thank goodness he’s talking about the Audi…

Good man. Honest and hard working. Appreciate your efforts.

I love the system of troubleshooting that he uses and common Sense and he has the decency to clean the thing behind him so that they don't have anything to f****** complain about. Proper repair guy right there

Good job, it's not often I'm a fan of the shorts format but you're making it work really well!

Love seeing a mechanic that truly cares and takes care of the customer!!

Having a hard time finding the words to describe how I’m feeling after seeing this video, thank you Jamie - you’re a king among men. I tip my hat to your incredibly dedicated service.

You're a good guy and a great mechanic, I wish I lived closer.

Thank you for going above and beyond

Bravo!! I’m in commercial HVAC service and so often I see people say something is impossible because they’re too lazy to be bothered with it. Wish we had more people like you.

Thank you Sir for being such a good person. God bless. Stay safe and healthy.

That rubber hose trick is amazing. Thank you!!!

The switch to activate and deactivate the rear lighting function seems like a completely unnecessary function, if not one that could be hazardous.

REAL MECHANIC !!!! I COULD WATCH THIS GUY'S SOLUTIONS TO PROBLEMS FOR HOURS !!!!!

Nice job on going for perfection, truly respect that work ethic.

I need to find a mechanic like this. Wow. Amazing

Nice Grandmaster Flash reference! The “somewhat repair, somewhat replace” dig was too funny! I’ll sing their jingle with these lyrics from now on! 😂

That grandmaster flash line deserves a like in itself. Thank you for keeping his memory alive

It's all about integrity and high work standards. Well done!

Great to see a guy that takes pride in his work!👍

Thank you for being an honest mechanic

"Yeah, we'll need at least 2 weeks to figure it out." **Two weeks later** "Sorry, it's totaled. That'll be $500."

I really like this young mans, "that's not acceptable" attitude!! I would not hesitate to utilize him for any of my vehicle repairs!!

That's Wright brother quality work ethic is what this country needs more of keep strong show him what it's about to do it right

These Q7’s often have a broken switch as well :) We’ve replaced a few of them, and its funny, because other shops can’t figure it out. They try to replace the wires, connectors and all, and even the whole taillight. 95% of the time, its that little switch! Great video!

Great job!! Big take away from this is to always lube your hose before going in😉

At my service center we are limited in what we can do, we don’t have a full dealership’s amount of gear and tech; we’re small. If someone has an issue we can’t fix we don’t try because we could make it worse, and leaving it worse than we found it is completely unacceptable. If in the worst case we couldn’t correct something we undertook like “we don’t know how to get the glass out of there,” we would sooner refer the customer to a competitor and pay for it, than tell them they’ll just have to deal with it.

"somewhat repair , somewhat replace people" was EPIC

This is what service used to be like. I remember my grandpa telling me in the 60s, people were so proud to have a job, they would really go above and beyond. It builds trust and relationships and keeps people coming back. They tell their friends and family and before you know it, you’re booked 4 months out. And people will actually wait because you show them the same detail you would take on your own car. I never had a blood and sweat kinda job like my dad or my grandpa, I’m an RN, but I still put all of me into it and treat people as if they were my wife or best friend no matter what they’re in the hospital for. Even the guy that’s too drunk to function and is cussing everyone out, he deserves respect too

*Applying liquid and stroking it gently* 😂

THAT is good customer service. Well done sir.

Nice to see someone with a good work ethic. Rare these days.

There’s something very satisfying about a job well done.

That Grandmaster Flash reference was priceless, you are invited to the next BBQ Bruh!

As a somewhat mechanic my self i realy like you n most of your videos. I apreciate them and the pride u seem to take in the quality of your work. I cant sey the same for other mechanic channels. Or other mechanics in general. You seem pretty exsperianced and smart.

Amazing what other shops get away with! The customer is going to be your freind and customer for life now! Great job!

"ehh this job is annoying and takes long. Just tell him we can't get the glass out" Glad there are at least some quality services out there still

I absolutely love it when people hold themselves to a standard that makes them proud to put their name on their work.. “Not acceptable” love it, well done sir

Nice work bro. Good to find a great mechanic. 👏🏼👏🏼

This is incredibly common among all vehicles and a noisy lift gate/ hatch is usually a sign of some form of damage and indicates the quality of repair.

Great work sir!!! Integrity and competence. You are the type of mechanic to hang on to!

Going that extra mile for a customer is the sign of a great mechanic. Help good mechanics by giving them recommendations! 👍🏾😎💯

I appreciate your honesty that's so many mechanics that are lazy, dishonest and have zero will-power. It really is unacceptable. You truly are thorough and your customers are lucky to have you

Nice to see good honest mechanics still around...

I bet every single person who comes into your shop ends up being a loyal customer. Amazing standards.

Don’t sign the paperwork if someone says “we can’t do that.” Call insurance and report the misdeeds by the repair shop. They’ll have to eat a lot of the incurred costs. The insurance will pass the bill to them.

This guy is actually good Keep Up The good job

Every county in America needs a mechanic like this.

"Broken glass everywhere" yeah, bring back memory. 😁

Damn we need a mechanic like you out here !!! So many crooked ones

Thats the definition of top tier customer service.

The words of grand master flash - broken glass everywhere. Has to be the most funnest quote of 2022 in context of a video. Hilarious 😂