“The customer is always right…in matters of TASTE.” People love to only use the parts of a phrase that will get them what they want. 🤦‍♀️

what's sad is, the Target girl does this all the time! she finds things at restaurants to complain about, until she gets asked to leave, and then turns on the camera to moan to her followers that "she did nothing wrong and they're kicking me out for no reason". whenever I hear her voice, I know the "problem" is most likely fake or stupid.

Every time I hear or see someone saying "You made me do X", I think "No, you decided to do X. At worse, someone might influence you, but no one makes you do anything."

The saying is actually “The customer is always right in matters of style and taste”. It means if the customer thinks the neon green curtains go well with the apple green walls, teal carpet, and pumpkin orange couch then you sell it to them with no argument. Somehow the Karens of the world grasped onto the beginning of the phrase. From there, it devolved into entitled thinking.

The guy in the road rage incident was arrested and SURPRISE was also high on Meth! The lady at the end in the doctor's office was there for contact lenses and got there so late the dr and part of the office was gone. She tried to reschedule her but the lady kept screaming that she wasn't gonna wait 2 weeks which is the only appointment they had and the patient was telling her she HAD to schedule her for the next day PERIOD. It was crazy!

The way Sam said “it looks like you’re on steroids, but I don’t think it’s working , because you ain’t that big, my guy.” Was hilarious 😂😂. Idk why people do the craziest crap when they getting so mad for the tiniest things

Target has management tiers. There are Team Leads, Executive Team Leads and a Store Team Lead. There is also a schedule rotation and what they refer to as "Team Lead ON Duty". and in some cases, a regular Team Lead, especially on some closing shifts it is not uncommon for them to be the one "on Duty"... its easier for them to just say they are THE Manager.. In that ladys case all she did was waste her own time by not listening and insisting "The Customer is Right".. Target is also fairly lenient on price corrections within $20. Even a cashier can help you with something like that

The first vid was at the Columbus Zoo in Ohio. I used to work there and I quit because of the toxicity of these parents that fight over the little things in front of their kids. I was 16-17 and they would ask for my input like I’m some sort of mediator. 😂

I just turned 32 and I still have nightmares where I am back in highschool. This woman is crazy

I love that last one! That woman handled that so well! She was firm but not aggressive, but also not taking his bull.

As a nanny a three year old wouldn’t be able to understand the concept of a boy cried wolf.

Nobody caused her to say that. She is a hateful person and that's on her. She will have to answer to that.

It stinks if you have loud kids or pets, and you’ve been doing your best to remedy the situation. I have four kids so if my neighbors hear the screams, I’m going deaf. At the same time, if it is truly that loud, it’s really annoying and interruptive to everyone, no matter what time of day. I feel like in nowadays, people have varying schedules, people with differing needs, and the like. If someone’s home situation is so loud that my kids or pets can’t exist normally I’d be upset as well, and handle it differently. Someone else’s three year old is no more important than anyone else. It’s great we are learning to be more accepting of people’s differences, and at the same time we have no idea if the woman in question had her own sensory issues or other issues. The woman may not have handled it well, although I agree with your message. Some people really let kids and animals run wild, just because. Remember that bad parents exist. There isn’t always an underlying issue or condition to consider.

The fact that she used that phrase incorrectly is ridiculous. Not to mention I agree with you about her voice, so annoying and she also seemed to have dressed to flirt with a man. The correct phrase is, "The customer is always right, in matters of taste." more personal taste. Entitled people thinking they can get whatever they want.

Anyone else watching her earrings fly around or just me?

For the one with the road rage. Just please be careful. There are a lot of scary people out there. Please don’t engage. It’s easy to feel safe in your car, but even a small gesture can get you seriously hurt. You never know who may have a gun or be willing to escalate. It’s just not worth it.

That target lady looked like she was hoping to see a certain employee, and wanted to flirt with him. The way she was primping while waiting was ridiculous. It was seriously like she was there, dressed up, thinking she was going to see some employee she saw last week and wanted to look good when he showed up.

The Karen in the store is a frequent flyer Karen. She does this in every single store restaurant and coffee shop, even churches. She has severe mental issues and the police are constantly checking on her.

She wanted the man to flirt with and get her shit cheaper or free

That girl looking for the assistant manager wanted that specific guy she was dolled up, fixing her dress making sure she looked good!! She wanted a date!!

i don't know if this is considered in the same vein, but i'm sharing it anyway. I own and run a shop on etsy where I make costumes and clothing for adults and kids. I don't have a warehouse or stock room as I work out of my home, so everything is made one at a time according to the specs provided to me by the client. Well, last month I got an order for a costume coat. It was a piece I have done many times before and have only ever gotten good feedback from. Well, about a week later i get a call from the client saying she wanted to return it because it was too big and didn't fit. She selected the size from the drop-down menu provided in the listing (which also provides a sizing guide). I told her that I do not offer returns, refunds or exchanges since everything is custom made according to the information the client provides to me. she said she didn't see anything about that. Translation: I didn't bother to look. I opened the listing and told her exactly where it was. She said she also didn't like the fabric. I told her it was very clearly printed in the Fabric Materials section what the coat was made of, right above the Return Policy. Again, she said she didn't see it. Translation: I couldn't be bothered to look for anything. This is what I said to her, "Just like with any company/business, it's the client's responsibility to make sure they read and understand all information before ordering, and that if they don't understand something, it's still their responsibility to reach out to the seller prior to ordering." when she tried to blame Etsy for allowing this, I said, " Etsy has nothing to do with this. Every seller on etsy is an independent business that decides their own shop policies, and that it's still up to the client to make sure they look for and understand all information. It's not the seller's responsibility to reach out and make sure a client understands everything that is clearly stated on the page. I did my job you didn't do yours." She actually started stammering and asked what she's supposed to do. I told her, "Ma'am that's not my problem." I don't mess around. Like I said, I don't know if this fits with the theme of the video, but I something said I should share this story.

It cheers me up that you are mercifully normal in reality!! As for the woman remonstrating about the 3 year old, I can make a suggestion. She had no concern whatever for the potential that by screaming (described as playing wolf)the child might put herself in danger in future - it was a simple case of being annoyed at the child's loud screaming. That's it. As for the incident at the doctor's office you were spot on - totally spot on. When people are really angry, it's almost always at themselves 😉

The Target one reminds me of a customer I had back in the 90s. She asked for a manager and when I came up front she demanded a REAL manager and would not accept that I was the only management on duty at the time. I never got a clear reason to her complaint but it seemed to have been that she was upset over being served by an employee. Not by anything that the person did, said or didn't do, just that the girl who served her wasn't a manager. She was so upset that she was about ready to start throwing fists over this and is one of two customers I ever even considered the possibility that I may have to call the cops on. It came to an end when another employee who was off work came in the check his schedule and found his MOTHER getting ready to start a fist fight. He drug her outside and sent her home or at least away from the store.

I knew a woman in college who was about 40 but tried to pass as 19 or 20, keeping her hair in two ponytails and dressing in jeans and T-shirts. She’d left her husband and two kids to go to college and date college guys and pretend she was half her age. Not high school at least! Still weird. 🤷‍♀️

“The customer is always right” is an antiquated concept. Respect is earned. Employees have the right to be respected and not treated with disrespect.

The last lady was incredible she handled the situation so well

Thank you for the good vibes in the beginning of the video, lol had a *delightful* customer accuse me of making up prices because we don't have a scanner. I work at an old school grocery store, so we have to type in every single price. She accused me of over charging her for groceries and to just "use the fing scanner" regardless of the fact that there is visibly no scanner attached to my register what so ever. 🙄 It doesn't even have a screen.

isn’t sam just, like, really pretty? sorry i just can’t get over that.

They statement is "customer is always right in matter of taste" I hear it so often used incorrectly. I love correcting customer at my job (and I'm also an assistant manager)

5:21 tbh some parents let children have tantrums just because they don't want to deal with them. If you have 4 kids and one is screaming like it's being attacked you should do something about it. I feel like if that woman got to her door to tell her something it means that the tantrum has been going on for a WHILE. But I'm not in that particular situation so I don't know. I'm basing this on my own experience with neighbors that allowed their children to scream for hours just because they didn't get ice cream or a toy...

I already saw the video of the “running late client” girl, and I though “didn’t you show us that video last time”?? And then I remember It was on facebook!! lol By the way, the girl in that video later explained a little bit more the situation saying that, in the time the woman came, al the doctor was already gone, and she was just on time to go too and was just closing the agendas and that, so EVEN if she would have wanted to show some mercy for her situation, there was Nothing she could have done!

That last video clip - I am impressed by her, she confronted him and she managed her anger but obviously was strong and straightforward and very powerful. So good!

It was a rough week in general. 😂 you're awesome! ❤

it actually is really disconcerning when children scream like they are in pain or in danger. You don;t want to ignore that and I truly think you can break your kids of that bad habit.

I love that you ask your followers how they’re doing! My husband and I are in the process of moving to a city closer to Seattle for new jobs that we’re both very excited for. While the move itself is stressful (because moving is fucking stressful, lol), we’re incredibly excited about it and we’re looking ahead at our goals. My advice is to take one day at a time, find some time to do something you enjoy to lift your spirits. Hell, maybe even try taking up another hobby. In addition to my operatic voice training that I’ve been doing for 12 years, I’m going to start taking aerialist classes after my first day at my new job, which I’m very pumped for. Amazing content, as always! Love you! 🥰

The teacher on the thumbnail looked like my middle school teacher 😂

SAM I LOVE YOUR VIDEOS BUT I HAVE A QUESTION Could you do a video on service dog Karen’s or fake service dog interactions please if not that’s okay😊 but if you can could you?😁

I keep seeing comments here that the phrase "the customer is always right" is actually truncated from the phrase "the customer is always right in matters of taste." Unfortunately, that is not true. The earliest attribution of the phrase was coined by Harry Gordon Selfridge of the Selfridge department store back in 1893. And it pretty much means what it says. Remember, this was back in the time of "buyer beware", and at that time treating customer complaints in a respectful and courteous manner was quite revolutionary. As times have changed, the need for the original phrase has declined and the addition of "in matters of taste" has been appended to make the statement more in line with modern morals.

As someone who works in retail I can confirm that sometimes a team leader will be in charge of a shop if a manager or deputy manager isn't available or isn't working as team leaders are often in charge of a section of a store (e.g women's clothing, diary, children's, warehouse ect ect) so have some training for a leadership role

I dare anyone other than the parents of the screaming toddler to listen to that blood curdling scream all day without losing their sanity. Nobody wants to hear it.

THAT LAST ONE, ooh gurl, she nicer than me! I'd have recorded him while I spoke and I wouldn't have been nice lol

If I was a vampire there is no way in hell you would catch me hanging around a highschool or a college. Gross.

Anytime someone gives you road rage or is rude on the road give them the thumbs down, there is nothing more infuriating to someone then giving them the thumbs down when they are rude.

Target Lady: WHAT DO YOU WANT?!!

My sister died, my ceiling caved in and I have to do chemo. Wtf is up with August?

The full saying is "the customer is always right in matters of taste" I.e. let them buy an ugly hat if they want the ugly hat. It doesn't mean you can harass people without consequences.

I do feel like we're not getting the full story with the drive thru. Clearly something happened during ordering or shortly after they pulled up to the window; given the manager understanding the prompt about the right way to place an order; and the fact they felt the need to be recording. Even with more context, it may not reflect kindly on the manager or the restaurant, but I'd still want to know before making too many assumptions.

I kind of agree with the woman that said that the neighbor should teach her child not to scream like that. I get terrified when kids do it in my neighborhood because what if I act and get yelled at for not minding my business, but what if I don't act and the kid is in trouble? It gives me anxiety, but at the same time I wouldn't go to their parents and tell them how to raise them, because you never know if the child is autistic or whatever. My little brother is autistic and screams bloody murder out of nowhere, so I do understand that. I just wish that I wasn't so anxious, I guess. End of rambling. Edit: I think I should say that I understand where she's coming from, not that I agree with her.

Sam your positive messages and vibes are always welcome 😊 love your videos

Hey sam! Ik Im late but congrats on 1 millon subs!!! The video was really entretaining btw!❤

“Hey, you don’t know me, but you also don’t know what the fuck you’re doing” 😂 dying

Omg it’s so funny when clients use the word the customer is always right

I'm a manager in the hospitality industry and I do the exact same thing your husband does. I know that I sound angry when I'm frustrated. I always preemptively tell the person assisting me that I'm sure I sound angry/frustrated/upset and I am but I am not angry/frustrated/upset with them and I appreciate the time they're taking to help me rectify the situation.

I really look forward to see your posts. They really make my day. Thanks.

Hi Sneerix I love your videos! Keep up the great work!

"Never Been Kissed" vibes from that 32 year old lady. I was hoping and hoping they'd show a picture!

I love the self care talk in the beginning and it the end. I feel like you would be a good life coach or self guided therapist! 🥰🥰 Love all the content you post! Take care of you first!! We will be here always!

4:15 The woman complaining about the screaming child... She should have just called the police. Saying there was a child in distress and screaming, the operator would have heard it if it was so bad. cos TBH, where I live, kids (and drunk adults) scream like they are being killed all times of the day, I'm so numb to it, if some kid/adult did have the worse happen to them, I wouldn't even bat an eyelid if they were screaming for their life, because it would just be another dumb ass screaming because they think it's funny.

love your lemon earrings, thanks for the check up in the intro!

If you get road rage, just stop driving. You've lost that privilege and you should never get it back. 😘

thanks for checking in with us 🤗

I’ve been in a lot of physical pain. Dealing with another ear infection! Had a bad one in May of this year. It’s my allergies. SMH.

I LOVE YOU KEEP UP THE AMAZING CONTENT

Love your videos!

I love your videos sm!!

I fuckin savored all the commentary for this video, I'm so proud. Thanks for being awesome in a crazy world.

I’m very anxious lately. I have major surgery on my ankle in September. I’ll be off work for at least two months and I have no help with my rent. Hoping I’ll be ok.

Sam, I love what you are doing! Your stories and videos are great to watch and I love your quips on them. I love your view on different things, just shows that your are on open-minded person and I wish there were more people like you. Take care of your new puppy..I believe they are the glue that holds us together!. I don't know what I would do without mine. Again, you are an awesome person and I wish for you many years of success.

Any time I see an aggressive driver, I always say to myself "there goes the smallest pp on the road"

I love your earrings love your background the moons looks so pretty I love your positive vibes thank you for the positive vibes 🌻🌻🌻🌻

That first video is from the Columbus zoo it’s overall nice place but that situation in the video is confusing

Tantrums are normal for toddlers. It is the only way they can release stress. Kids and babies melt down. As someone who has problems regulating my emotions, sticking a kid in the room to "deal with it" does not work. We, as the adults, are suppose to help them work through and understand those big feelings. Yeah, it is a lot harder than just sticking them in the room but it starts to pay off around 6 years, especially with those really emotional little ones.

You are so good!

I rarely comment under your videos, but I really like them. And the message at the end was really appreciated🩵

I wouldn't dream of using the N word, even when angry. I don't understand this first woman's reaction.

The screaming incident; I would simply ask if her child is okay? Because I hear her screaming as if something might be wrong. Leave it at that. That is enough to put the parent on notice. The incident with the manager, this woman is really ridiculous. The whole "the customer is always right" thing, that is a throwback from the 60's. You don't act like a polite customer, so don't even pull that one out of the bag. The woman at the Dr. office. Use the phone to communicate that you might be late, and ask them to work with you. End of story. Lady on the flight; How dare she read someone texts. That is rude. Not that I am taking this man's side. - Snerixx THANK YOU for keeping it clean, by not using too much foul language, and bleeping it when you do. I'm an old lady and appreciate that a lot.

Road ragers have clearly never watched the Netflix show beef

For the children screaming, I was always taught that children are bound to scream, and if something is actually wrong to yell fire.

I have a autistic child that screams and grunts often to communicate. Which is why I often have to take him out of stores/restaurants when he has a neltdown. He has trouble regulating himself. When I'm at home I always fear that someone will call the police or come to my door. Sometimes it takes me hours to get him calmed down. If that grandma thinks the screaming is bothering her imagine the exhausted,stressed parents that deal with that all day. I wish more people were understanding.

As someone who does phone customer service please do NOT use the phrase "I know it's not you" This phrase gets old very quickly if you hear it like 50 times a day. I know people say it to diffuse situations but this phrase plus "Listen up" are two phrases if you use it during a call with me, you'll get the minimum of service I am obliged to give you. Because if you KNOW its not me than don't be upset towards me.

Not all businesses have the same management system. 🤦🏼‍♀️ I’m so glad I don’t drive. 😮‍💨

I'm 35 and would never go back to high school. Nobody in their right mind wants to go back to high school.

besides for the back to school ... im doing ok! but thanks for reminding self care is needed!

2 minutes ago? Dang. Great video! (I haven’t watched it all the way but I can tell it will be great)

Also, the woman in the drive-thru window is my hero. Sure, she's probably having a rough day n needs to get out of that job, but could you imagine just flat out talking to a customer like that? Cmon, you know you'd love to!

We need another episode of the runaway series… it’s nearly been a year!!!

I love your earrings!

There are several phrases that are wonderful but have been shortened so they suck. Like saying calling someone a jack of all trades to indicate that they don't have enough knowledge to know what you're talking about/doing. When the real phrase is, "Jack of all trades, but master of none, is better than a master of one," meaning that someone with a broad knowledge base is generally more useful than someone who is hyper focused on one thing to the exclusion of other skills. "The customer is always right," is another one. As it normally used it means that the customer can do, say, and get whatever they want. The full saying is, "The customer is always right in matters of taste," meaning that the customer can want what they want, but that doesn't mean they're going to get it.

I work in the dental field. Depending on the case of the patient and what kind of care they need, I will take them 10-15 minutes late. If I'm late because of myself or a previous patient, I take full responsibility and will work into my own time so everyone gets a reasonable time for their appointment.

Beetles can fly, Sam. They don't _have_ to crawl through the dirt. 😄

Well if you're letting your three year old child scream like that to the point it's disturbing people in there homes, yeah you can make a comment about the noise and be like hey it's been going on this long its time to settle the kid down

The one with the kid well if you control and parent your own damn kids then everyone else would NOT have to; The one in target is just embarrassing herself with her own stupidity

I saw the medical receptionist one omg that was rough

What makes me happy is watching your videos And eating

5:50 The granny did not literally suggest to lock the child down, it was a reactive statement to throw out there after the mother got defensive. Also, you said "they're in their house" but it was stated at the beginning the kid is heard from outside - So it's a neighborhood and there's rules to follow. You said crying is not a bad thing, but this kid was screaming, not crying. You can hear the kid from the backyard while granny and mom are talking.

I’m sick right now with Covid and just binge watching UKposts videos lol

In the middle of a depression episode but the vid helps :)

0:56 I’m doing trash but seeing this is making it better :) thx for checking in!

She called the cops over a toy being tossed on the ground?? That’s beyond bizarre… WTF is wrong with people…

I got to go to bed but coming i really love this and all your video.